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Your Very Nearly Foolproof Guide to Organizational Change

Change means doing something different. Something risky. Something uncomfortable. This 9-Step “How to Change” guide get you a headed in the right direction.

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If You Build It, They Will Come: Connect Learning to Strategy
If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.
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Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
Read More

6 Tips that Build Enviable Corporate Cultures
Culture is king. Get tips for creating a strong culture – one that unites your people and inspires them for the long term
Read More

What Do Costco Hots Dogs Have in Common with the Employee Experience?

 Aleassa Schambers
For an organization to succeed it must have a strategy for creating a winning employee experience. Feeling stuck? Read on for three tips.
Read More

Building COVID-19 Vaccine Advocacy for Healthcare Organizations from the Inside-Out

 Kalen Stanton and Aastha Minocha and Philip Clothiaux
Health care providers will receive potentially lifesaving COVID-19 vaccines in the coming weeks. The biggest obstacle sn’t access to freezer space or distribution – it's convincing caregivers and then the public to get the vaccine. Here are three critical ingredients to getting authentic buy-in from within your organization.
Read More

Amping Up the Engagement Factor When Remote

 Nate Butki
Create emotional and intellectual understanding of strategy and priorities. Enable remote, shared learning using visualization and dialogue.
Read More

DEI in 2021: Slow Your Roll and Act With Urgency

 Aaron Epting
In many cases, the flurry of DEI-related activity in 2020 has been healthy, productive, and long overdue. If you're struggling with creating a diverse, more equitable, and more inclusive organization, read on for tips and strategic advice to help you on this journey.
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Saying Thanks by Giving Back

 Jim Haudan
The concept of “giving back” is showing up outside the expected.It appears to be a critical ingredient in sustaining meaningful human behavior change.
Read More
Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
Read More

Leadership Alignment – Customer Experience Assessment and Tips
Ensuring that leaders are aligned on the customer experience your organization should be delivering is critical. Assess your alignment and odds of success.
Read More

Controlling Change: CX Innovation Through Your People
Your customer experience can never exceed your employee experience. Ensure your employee experience is supporting your brand promises.
Read More

Seven Workforce Challenges for Leaders and How to Tackle Them

 Aleassa Schambers
Companies that can turn obstacles into opportunities will be the ones to remain standing in the end. Check out these tips.
Read More

Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
Read More

6 Reasons Why Servant Leadership is Best

 Jim Haudan
A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.
Read More

3 Key Tips to Engage Your Employees in the Big Picture

 Jim Haudan
People must understand how a business operates and what it takes to win if they give their best efforts. Three tips to encourage everyone to work together.
Read More

10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More
METAPHORS, VISUALIZATION, AND DISCUSSION!

3 WAYS TO CREATE EMPLOYEE ENGAGEMENT: METAPHORS, VISUALIZATION, AND DISCUSSION

 Aleassa Schambers
Strategic change requires engagement - not just emails, videos or powerpoint presentations Metaphors, visualization, and discussion can help.
Read More
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8 Steps to Outstanding CX in a Rapidly Changing World
What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.
Read More

Women Investors: An Underserved Market

 Sarah Buck and Don MacLean
Traditional gender roles still hold firm in most financial institutions and large purchasing processes and experiences. However, in today’s highly competitive market, financial services organizations need to take practical steps to serve female investors more effectively. The institutions that win with (millennial) female investors will be unstoppable.
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The Importance of Financial Literacy in Health Care

Affected More Than Infected: The Importance of Financial Literacy in the COVID-19 Era

 Philip Clothiaux and Aaron Savage and Don Maclean and Sarah Buck
To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.
Read More
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I Dub Thee Chief Disruption Officer: Blowing Up Your Customer’s Experience!

 Gary Magenta
The way we live, work, socialize, travel, learn and more is all a bit (or a lot) different now. Today incremental change is not enough – you can’t just think “outside the box.” You need to blow up the damn box. Here's how.
Read More

How to Engage Your People to Accelerate Technology Change – On Demand Webinar
Watch our on demand technology adoption webinar to discover the common people challenges that can create choke points for tech change.
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Tips on How to Propel Successful Change
Few people welcome change. In fact, most of us fear it. But there are ways to set your organization up for success. Change isn't easy. But it is possible. Are you ready to learn how to make your change stick?
Read More

Navigating Change During Uncertain Times eBook
Change is inevitable whether yourorganization is thriving or struggling, and the pace at which you must respond to change is accelerating.
Read More

Merger and Acquisition Culture Change Case Study – Manufacturing
During the merger of two multi-billion dollar companies, leaders recognized future success hinged on melding two very different organizational cultures.
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Diversity and Inclusion Case Study – Restaurant Chain
Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture
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Diversity and Inclusion Case Study – Restaurant Chain
With a 1,000+ locations and 50,000+ employees, this global organization reinforced its values, purpose and commitment to diversity and inclusion.
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Experience Design for Exceptional Patient Experiences

Three Tips to Deliver Top-Notch Health Care Experiences During COVID-19 and Beyond

 Aastha Minocha
Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.
Read More
Leading Chang illustration

Leading Change by Root
If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.
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Missing Hallway Conversations

Longing for the Days of Hallway Conversations

 Aleassa Schambers
I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?
Read More

Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
Read More

Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More

Merger and Acquisition Culture Change Case Study – Manufacturing
When two multi-billion dollar companies merged, they realized they needed to meld two significantly different company cultures to ensure future success.
Read More

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
Read More
Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
Read More
Magenta Color splash

Hilton Hotels: How This Brand is Blowing Up The Box

 Gary Magenta
If you’re delivering the same customer experience today as you were in January 2020, you’re doing things wrong. To help you get it right, let's talk about a brand that is “blowing up the box” on their customer experience. First up: Hilton Hotels.
Read More

Leadership Alignment – Customer Experience Assessment and Tips
Ensuring that leaders are aligned on the customer experience your organization should be delivering is critical. Assess your alignment and odds of success.
Read More

Controlling Change: CX Innovation Through Your People
Your customer experience can never exceed your employee experience. Ensure your employee experience is supporting your brand promises.
Read More
Banner - Cloud, earth, business communication

8 Steps to Outstanding CX in a Rapidly Changing World
What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.
Read More

Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
Read More

Traveling During a Pandemic: The Customer Experience is Anything But Consistent

 Gary Magenta
When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?
Read More

Intimacy: It’s Not Just for the Bedroom Anymore

 Luke Higgins and Gary Magenta
COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.
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Contactless pizza delivery in Corona Time

HOLD THE ANCHOVIES! NOT YOUR CONTACTLESS EXPERIENCE.

 Alexa Orr
As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.
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Customer experience Tips

Fast-Forward: Customer Experience Tips for an Accelerated World – On Demand Webinar
Watch our on-demand webinar to discover steps to transform your CX and tips to engage and lead your team to deliver a reinvented customer experience.
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SHAKING UP THE HANDSHAKE: REINVENTING THE CUSTOMER & EMPLOYEE EXPERIENCE (Part 2)

 Gary Magenta
Due to the COVID-19 pandemic, shaking hands or giving hugs when you greet someone is likely a thing of the past. This pandemic has accelerated and intensified the need to reinvent the customer experience, too. We need to reinvent the handshake and CX – and we need to do it right now.
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Shaking Up the Handshake: Reinventing the Customer & Employee Experience (Part 1)

 Gary Magenta
Right now you’re seeing the needs of your customers change dramatically, which requires operations changes.Your employee experience needs to change too.
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Root Talk: Resist and Cease to Exist! Disrupting Your Customer Experience – On Demand Webinar
Watch our on-demand webinar to see how you can differentiate your CX. If you resist, your competitor will capture your customers’ loyalty. Is your existence on the line?
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Musings on Change Cultures & CX Consistency

 Gary Magenta
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
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Watch Your CX Ratings Rise: When Research, Training, and Managers Unite
Assess if your managers and front line are ready to adopt the behaviors related to your customer experience strategy. Do this and your CX ratings soar.
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People Versus Bots: The Future of CX is Here

 Gary Magenta
Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.
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Customer Experience – Your ONLY Differentiator

 Gary Magenta
The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”
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Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Recipe For Serving Up An Employee-Led Customer Experience
Download this recipe for the key ingredients and step-by-step instructions to elevate your customer experience.
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Power Your CX Through Your People – On-Demand Webinar
Watch our on-demand webinar to discover how to crack the code on delivering a superior customer experience through your employees.
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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“That’s Not My Job!” and Other Ways to Lower Your Tip

 Colby Fordham
The importance of problem-solving in customer experience: from me, your customer. An open letter to the waitress who rolled her eyes at me.
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people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Bots: Breakdowns or Breakthroughs?

 Gary Magenta
Customer experience has come a long way. Once only a focus of retailers, it has now become a top priority of almost every industry
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Haggling: Is it the latest trend for in-store retailing?

 Gary Magenta
Consumers have power and retail brands want loyalty, so before you cut and run because the big retailer won’t indulge in a little haggling, try it!
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The Micro Business in a Big Box World

 Gary Magenta
Some of the best customer experiences come from small businesses because the employees act like (or are) the owner. Let's scale that magic.
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Creating Powerful Connections with Customers – Phil Cordell
By focusing on the power of creating connections with customers, Hilton has been disrupting a competitive marketplace for years.
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Wait, the Customer Is Not Always Right?

 Gary Magenta
We all know customers are not flawless, but that doesn't mean they should leave our store dissatisfied with the experience we provide them.
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What Tier of Loyalty Do You Get with 35 Million Miles?

 Heather Lee
When celebrating your most loyal customers, remember to celebrate your employees as well. Their loyalty is why you have such a great customer experience.
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story telling lessons

Storytelling Lessons from…Airline Safety Videos? Indeed.

 Heather Lee
Find out the three keys that makeup successful storytelling. They come from an unlikely source that we've all probably experienced... airline safety videos.
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B2BCX&U – The Future of the B2B Customer Experience

 Phil Hamburg
Start working on these six customer experience (CX) areas right now and your organization will be what other businesses are looking for in the future.
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Disrupting the Airline Industry with Kerry Philipovitch
Kerry Philipovitch, shares how American Airlines engages and empowers its people to deliver a game-changing customer experience.
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Vector Banner background

Transformation to a Luxury Brand. Engaging the Organization in the Vision.
Swarovski’s goal was to “elevate” or transform in-store retail operations into a premium luxury experience both for consumers and sales consultants.
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Building a Customer First Culture: Three Things You Must Do
Creating a customer-first culture that everyone in the organization can embrace and live makes all the difference in how your brand is perceived.
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How Do We Build a Global Customer Experience?

 Gary Magenta
Every culture has a unique experience, and so does every organization. How do we create a consistent global customer experience.
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6 Tips that Build Enviable Corporate Cultures
Culture is king. Get tips for creating a strong culture – one that unites your people and inspires them for the long term
Read More

What Do Costco Hots Dogs Have in Common with the Employee Experience?

 Aleassa Schambers
For an organization to succeed it must have a strategy for creating a winning employee experience. Feeling stuck? Read on for three tips.
Read More

Amping Up the Engagement Factor When Remote

 Nate Butki
Create emotional and intellectual understanding of strategy and priorities. Enable remote, shared learning using visualization and dialogue.
Read More

Saying Thanks by Giving Back

 Jim Haudan
The concept of “giving back” is showing up outside the expected.It appears to be a critical ingredient in sustaining meaningful human behavior change.
Read More

3 Key Tips to Engage Your Employees in the Big Picture

 Jim Haudan
People must understand how a business operates and what it takes to win if they give their best efforts. Three tips to encourage everyone to work together.
Read More

Your People Are Running on Empty but Too Afraid to Tell You

 Alison Lazenby and Luke Higgins
Do you know the truth about how your people are feeling right now? We'll fill you in. They're hurting, stressed, and exhausted, but don’t feel safe enough to tell us. It's time to figure out how to connect with your people and we have insights to help.
Read More
Missing Hallway Conversations

Longing for the Days of Hallway Conversations

 Aleassa Schambers
I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?
Read More

Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
Read More
Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
Read More
Clarity, Connection & Conversation

Leading People During Uncertain Times: A Focus on Clarity, Connection, and Conversation

 Luke Higgins
During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.
Read More
Break the cycle of failure

BREAK THE CYCLE OF FAILURE. 4 CHANGE KEYS YOU’RE OVERLOOKING – On Demand Webinar
You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.
Read More

Communication In An Uncertain World: Creating Connections Has Never Been More Important

 Aleassa Schambers
Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.
Read More
Survey Your People

Forget That Engagement Survey This Year. It Has No Place.

 Bridget Stallkamp
Engagement surveys have a place and time.This is not it. But it's still critical to know what people are thinking,to guide organizational shifts.
Read More
Books stacked over laptop

Your In-Person Company Event is Canceled. But Your Strategy Can’t Be.

 Meredith Belman
While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.
Read More
Remote manager

COMMUNICATING IN COMPELLING, EFFECTIVE AND ENGAGING WAYS DURING A CRISIS
As a leader, how do you clearly and concisely convey rapid business shifts to your people during times of uncertainty? How do you break through the noise?
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Tips for Communicating in Compelling, Effective and Engaging Ways During a Crisis – On Demand Webinar
Watch our on-demand webinar to gather insights on how to engage the hearts and minds of your people with the message you are communicating and act on it.
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3 STEPS TO MAINTAIN CULTURE IN A REMOTE SETTING
Get 3 tips for maintaining culture in a remote setting, including identifying key culture elements, people living those keys and adapting to virtual.
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TIPS FOR MANAGING A REMOTE TEAM

Download Now!

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Keeping Your Workforce Connected: Tips to Become a Remote Culture Champion – On Demand Webinar
Watch our on-demand webinar to gather insights and best practices to become a culture champion and creating a remote culture movement in your company.
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The New Normal: Working from Home (WFH)

 Grace Kendra
Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.
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Remote manager

Tips for Preparing and Designing Great Virtual Sessions

Download Now!

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Remote manager

LEADING YOUR TEAM DURING COVID-19
Leaders are faced with the new challenge of how best to engage their teams remotely in thse rapidly changing and uncertain times. Here are actions to take.
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Getting to the Root of Self-Care
Upside down. For many of us, the world is upside down now, and we don’t know how or when it will feel right-side up again.
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Tips for Managing a Remote Team – On Demand Webinar
Watch our on-demand webinar to discover techniques to prepare your managers to engage a remote team confidently and effectively during uncertain times.
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My COVID-19 Mentality – Sprint or Marathon?

 Aaron Epting
My mindset can’t be that of a marathon runner or a sprinter during these uncertain times. Instead, I think we should embrace an interval training mentality.
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leading in the time of Crisis

Leading Your People in Times of Crisis

 Jim Haudan
The big differentiator is how leaders empathize, engage, motivate, and capitalize on their talents and knowledge in the face of adversity.
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Navigating COVID-19: Keeping Your People Engaged – On Demand Webinar
Watch our on-demand webinar to gather tips on how a healthcare organization with over 50,000 employees utilized digital tools to strategically engage their distributed workforce.
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Getting to the Root of Self-Care

 Heather Hargrave-Roberts and Tracey Fletcher and Luke Higgins
As we grapple with the challenges of maintaining health and safety, business continuity, and jobs, it’s easy to forget that your people need self-care.
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Maximizing Strategic Engagement

Don’t Go Dark, Go Virtual: Maximizing Strategic Engagement in a Coronavirus World

 Chris Williams and Steven Choi
The coronavirus has forced many to cancel meetings, conferences, and gatherings that were previously considered essential. Don't go dark, go virtual! Here are our top tips for driving virtual engagement that works.
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A Q&A on Employee Engagement

 Jim Haudan
Is employee engagement a buzzword? What leaders can do to foster an engaged workforce.
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Mastering 2 way communication banner

Mastering Two-Way Communication for Strategy Success – On-Demand Webinar
Watch this 30-minute, interactive conversation with Root’s Strategy Activation experts to identify proven ways to accelerate strategic results in your organization.
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Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

How to Activate Purpose in Your Organization – Webinar
Watch our on-demand webinar of best-selling authors, Robert E. Quinn and Jim Haudan discussing higher purpose and how to make it stick in your organization.
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Are Your Values Words on a Wall, or Do They Walk Down the Hall?

 Brodie Hausch and Chris Williams
Values, purpose and mission should align to the work an organization does—and all the decisions made along the way
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Breaking Old Patterns: Why Co-Think Is the Best Way to Approach Engagement

 Jim Haudan
PowerPoint effectively showcases data, but it might not be an effective engagement tool or the best way to get people to care about what you're sharing.
Read More
The Importance of Financial Literacy in Health Care

Affected More Than Infected: The Importance of Financial Literacy in the COVID-19 Era

 Philip Clothiaux and Aaron Savage and Don Maclean and Sarah Buck
To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.
Read More
Experience Design for Exceptional Patient Experiences

Three Tips to Deliver Top-Notch Health Care Experiences During COVID-19 and Beyond

 Aastha Minocha
Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.
Read More

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
Read More

SAVING A DEATH: CREATING MEANINGFUL END-OF-LIFE CONVERSATIONS

 Kalen Stanton
In this session, we are joined by Dr. Michael Wilson of the Mayo Clinic. Dr. Wilson studies the end-of-life experience of care in the ICU and has augmented his focus in response to the unique needs and circumstances that have been brought to light by COVID-19.
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Patient Experience Lexicon in the New Normal: How Would You Like Your T(ea)?

 Kalen Stanton and Mercedes Roling
Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.
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HOW TO ENGAGE A CLINICIAN

 Kalen Stanton
Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.
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Leading Through a Crisis

 Kalen Stanton and Rich Berens and Karen Stigall
In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.
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Remote manager

THE 9 MUSTS OF HEALTH ORGANIZATIONS IN 2020

Download Now!

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Remote manager

10 Musts for Leading Through a Crisis
A guide for maintaining a strategic focus through your crisis response. The assessment will help you discover some of the blind spots within your own organization.
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Enriching the Employee Experience: 7 Guiding Principles to Creating Healthy Teams

 Kalen Stanton and Gary Magenta and Aastha Minocha
When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.
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Your Next Great Leadership Story

 Kalen Stanton
Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.
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Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

Why Your Data Story Is Really About Trust

 Kalen Stanton
Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.
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What’s the Purpose? Navigating the Uncertainty of Change

 Kalen Stanton
If we don’t have that clarity of purpose and direction from the why standpoint, then how much harder is it to envision what our desired future state?
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More
people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Healthcare is Focusing on Patients AND Its People, So I’m Headed Back to My Roots

 Heather Lee
Healthcare is learning from retail and hospitality that in order to achieve the best patient experience they need to invest in the employee experience.
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When Self-Discovery Leads to Lasting Health Behavior Change

 Nolan McNulty
Engaging people in the "why" and "how" enables them to see how they can personally impact the change and how it benefits them and everyone around them.
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200,000 Deaths a Year. Is It Time for a New Approach to Patient Safety?
Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.
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The Waiting is the Hardest Part
It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.
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A Patient in your Health System
A patient already has a lot on their plate, scheduling tests and dealing with paper work shouldn't be another burden for them.
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The Surprising Disruption that Fuels Patient Experience
Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.
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Why Patient Experience Matters to Me
Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.
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Healthcare Reform Act – The State of Readiness

 Aleassa Schambers
Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?
Read More

6 Tips that Build Enviable Corporate Cultures
Culture is king. Get tips for creating a strong culture – one that unites your people and inspires them for the long term
Read More

Seven Workforce Challenges for Leaders and How to Tackle Them

 Aleassa Schambers
Companies that can turn obstacles into opportunities will be the ones to remain standing in the end. Check out these tips.
Read More

6 Reasons Why Servant Leadership is Best

 Jim Haudan
A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.
Read More

10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More
METAPHORS, VISUALIZATION, AND DISCUSSION!

3 WAYS TO CREATE EMPLOYEE ENGAGEMENT: METAPHORS, VISUALIZATION, AND DISCUSSION

 Aleassa Schambers
Strategic change requires engagement - not just emails, videos or powerpoint presentations Metaphors, visualization, and discussion can help.
Read More
Magenta Color splash

I Dub Thee Chief Disruption Officer: Blowing Up Your Customer’s Experience!

 Gary Magenta
The way we live, work, socialize, travel, learn and more is all a bit (or a lot) different now. Today incremental change is not enough – you can’t just think “outside the box.” You need to blow up the damn box. Here's how.
Read More

Tips on How to Propel Successful Change
Few people welcome change. In fact, most of us fear it. But there are ways to set your organization up for success. Change isn't easy. But it is possible. Are you ready to learn how to make your change stick?
Read More

Navigating Change During Uncertain Times eBook
Change is inevitable whether yourorganization is thriving or struggling, and the pace at which you must respond to change is accelerating.
Read More

Merger and Acquisition Culture Change Case Study – Manufacturing
During the merger of two multi-billion dollar companies, leaders recognized future success hinged on melding two very different organizational cultures.
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Diversity and Inclusion Case Study – Restaurant Chain
Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture
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Leading Chang illustration

Leading Change by Root
If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.
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Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
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Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
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Merger and Acquisition Culture Change Case Study – Manufacturing
When two multi-billion dollar companies merged, they realized they needed to meld two significantly different company cultures to ensure future success.
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Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
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Business Not as Usual: Challenging Your Assumptions for 2020 & Beyond

 Gary Magenta
At Root, we believe in challenging you to become a disruptor, and then empowering you and your people to get engaged in that journey. It's time - will you disrupt or stay stagnant and watch someone disrupt you. What do you choose?
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The Changing World of Retail and Hospitality

 Heather Lee and Mercedes Roling
The world isn’t going to stop changing so what is your retail or hospitality business doing to pivot and adjust strategy to meet customers where they are?
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Clarity, Connection & Conversation

Leading People During Uncertain Times: A Focus on Clarity, Connection, and Conversation

 Luke Higgins
During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.
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Five Tips to Embrace Business Agility

 Jared Page
As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.
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Break the cycle of failure

BREAK THE CYCLE OF FAILURE. 4 CHANGE KEYS YOU’RE OVERLOOKING – On Demand Webinar
You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.
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Communication In An Uncertain World: Creating Connections Has Never Been More Important

 Aleassa Schambers
Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.
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How Do You Build Trust During a Crisis?

 Jim Haudan
If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.
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Leading Through a Crisis: Part II

 Jim Haudan
Jim Haudan speaks with Dr. Rick Lofgren, president and CEO of UC Health, and Charlie Piscitello, chief people officer at Acutus Medical, Inc. to get their thoughts as how leaders can best lead during challenging times.
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Leading People Through a Crisis Series – Episode 3
On the third episode of the series, Gary Gray and John Baldoni share thoughts on meaningful ways on how to lead people through crisis.
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Managing “Why, What, How?” During Rapid Change

 Luke Higgins
During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.
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Survey Your People

Forget That Engagement Survey This Year. It Has No Place.

 Bridget Stallkamp
Engagement surveys have a place and time.This is not it. But it's still critical to know what people are thinking,to guide organizational shifts.
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Books stacked over laptop

Your In-Person Company Event is Canceled. But Your Strategy Can’t Be.

 Meredith Belman
While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.
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Man working on his workstation

Don’t Go Changing: 4 Musts for Strategy Activation During Chaos

 Aleassa Schambers
The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.
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Operations in a Time of Uncertainty – 4 Tips to Reaching Clarity

 Brent Shroy
Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.
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Finding Balance in a COVID-19 World

 Jason Cash
Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!
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happy employees giving thumbs up

Your Very Nearly Foolproof Guide to Organizational Change
Change means doing something different. Something risky. Something uncomfortable. This 9-Step “How to Change” guide get you a headed in the right direction.
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Leading People Through a Crisis Series – Episode 2
Tune into the second episode of the series featuring Dr. Rick Lofgren and Charlie Piscitello, as they share their experiences navigating crisis.
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Understanding Covid’s Impact: 3 Things Affecting Your Peoples’ Ability to Adapt

 Sarah Garver
Understanding your current state, capabilities, and future impact can help you come down the mountain at a pace that keeps you in control.
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Leading During a Crisis

Leading People Through a Crisis

 Jim Haudan
Recently, Root Inc. co-founder Jim Haudan met via video conference with Jim Boomgard, president and chief executive officer of DAI: International Development, and Joe Morgan, seasoned CEO, advisor and strategist, to get their insights on leadership during the Covid-19 crisis.
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Four business agility behaviors for your team to embrace now

 Jared Page
We can only be nimble when we have the right culture and agree on the behaviors that make it work. There are four primary behaviors that drive agility.
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Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
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Adaptability and Agility

Adaptability and Agility: Absolutes for Every Organization
Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.
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Five Tips to Embrace Business Agility

 Jared Page
As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.
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Operations in a Time of Uncertainty – 4 Tips to Reaching Clarity

 Brent Shroy
Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.
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Finding Balance in a COVID-19 World

 Jason Cash
Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

 Aleassa Schambers
Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
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Leading Change When Operations Can’t Stop

 Brent Shroy
Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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Vattenfall Energizes the Business with New Strategy Rollout
Vattenfall leverages a Root Learning Map experience to help its people understand market changes, its requirements and the strategic implications
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Star Alliance – Using a Blended Approach
Star worked with Root to create a set of eLearning modules to help member carriers enhance employees’ knowledge about products and services.
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Pulte Enhances Quality by Focusing on the High Performers
PulteGroup leadership knew working with Root to uncover the organization’s “bright spots” was a smart - it saw an immediate rise in customer satisfaction.
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DuPont Pioneer Helps Employees Understand The Importance of Connecting to Business Processes
Root creatively presented the critical information that helped employees avoid overload and embrace what really mattered to their jobs and the company
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McDermott – Blending Entities: Minimizing the Discomfort
The two entities had distinct cultures, approaches, and ways of executing business. Root assisted with leader alignment followed by a Learning Map® visual
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Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
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Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
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Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
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10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
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Women Investors: An Underserved Market

 Sarah Buck and Don MacLean
Traditional gender roles still hold firm in most financial institutions and large purchasing processes and experiences. However, in today’s highly competitive market, financial services organizations need to take practical steps to serve female investors more effectively. The institutions that win with (millennial) female investors will be unstoppable.
Read More

Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
Read More

Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More

Merger and Acquisition Culture Change Case Study – Manufacturing
When two multi-billion dollar companies merged, they realized they needed to meld two significantly different company cultures to ensure future success.
Read More
Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
Read More

Deploying Your Strategy – A Three Phase Approach To Making Sure It Doesn’t Get Stuck
Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.
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The Art Of Co-Thinking: Four Steps to Making Great Decisions (Without Taking a Vote!)
There is a better way to make decisions – a way to take different perspectives into account and to arrive collaboratively at a suitable solution.
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Break the cycle of failure

BREAK THE CYCLE OF FAILURE. 4 CHANGE KEYS YOU’RE OVERLOOKING – On Demand Webinar
You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.
Read More

Communication In An Uncertain World: Creating Connections Has Never Been More Important

 Aleassa Schambers
Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.
Read More

How Do You Build Trust During a Crisis?

 Jim Haudan
If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.
Read More
Books stacked over laptop

Your In-Person Company Event is Canceled. But Your Strategy Can’t Be.

 Meredith Belman
While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.
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7 STEPS TO TELLING STELLAR STORIES

Download Now!

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Embrace the Imperfect: Tips to Reboot Your Strategy – On Demand Webinar
Watch our on-demand webinar to gather tips to guide your strategy activation plan – one that gets quick results because it includes all your people.
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Tips for Communicating in Compelling, Effective and Engaging Ways During a Crisis – On Demand Webinar
Watch our on-demand webinar to gather insights on how to engage the hearts and minds of your people with the message you are communicating and act on it.
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Keeping Your Workforce Connected: Tips to Become a Remote Culture Champion – On Demand Webinar
Watch our on-demand webinar to gather insights and best practices to become a culture champion and creating a remote culture movement in your company.
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Don’t Quarantine Your Strategy: Engaging Your People During Coronavirus Uncertainty – On Demand Webinar
Watch our on-demand webinar on tips and techniques of ways to create virtual engagement during times of uncertainty through real-life examples.
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Strategy Activation Webinar Series: Alignment or Agreement – Which Matters Most? – On Demand Webinar
Watch our on-demand webinar on how you and your leaders can create successful alignment and clarity around a strategic story for your organization.
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Strategy activation culture banner

Strategy Activation Webinar Series: Crafting an Engaging Company Culture – On Demand Webinar
Watch our on-demand webinar to explore common pain points as well as proven tips to build an engaging company culture that drives results.
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Ring in the New Year with a Cup of Cheer, Spiked with Truth Serum

 Aleassa Schambers
We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?
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Health Care 2020: Are You Ready? – On Demand Webinar
Watch our on-demand webinar for insights on preparing your health care organization for your 2020 strategy.
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Mastering 2 way communication banner

Mastering Two-Way Communication for Strategy Success – On-Demand Webinar
Watch this 30-minute, interactive conversation with Root’s Strategy Activation experts to identify proven ways to accelerate strategic results in your organization.
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Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Top 3 Mistakes in Activating Strategy
Bridge the gap from strategy creation to strategy activation, and achieve strategic results. This paper provides tips to overcome common strategy mistakes.
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Overcome your Organization’s Canyons
Organizations struggle to successfully change, activate strategies, deliver greater customer experiences and unlock talent because of the same disconnects.
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How to Activate Purpose in Your Organization – Webinar
Watch our on-demand webinar of best-selling authors, Robert E. Quinn and Jim Haudan discussing higher purpose and how to make it stick in your organization.
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Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

 Aleassa Schambers
Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
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Taking Risks: Going Forward and Stepping into the Unknown

 Aleassa Schambers
What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.
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Leading Change When Operations Can’t Stop

 Brent Shroy
Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.
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Think You Tell a Compelling Story? Think Again. 5 Tips to Becoming an Expert Storyteller.

 Rich Berens
While I don’t believe I have to all the answers on all things business and leadership related, I am certain about one thing
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The Power of Dialogue: Engagement Is About Conversations, Not Presentations

 Jim Haudan
The times when we need to be the most conscious of others are when things get chaotic, stress levels run high, and deadlines loom. But, this rarely happens.
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Know Feel Root

Don’t Forget the Most Important Part of Change – People

 Gary Magenta
Change requires commitment, focus and a process that gives every single person in the company a connection to the strategy.
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How to Engage Your People to Accelerate Technology Change – On Demand Webinar
Watch our on demand technology adoption webinar to discover the common people challenges that can create choke points for tech change.
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What Can COVID-19 Teach Us About How We Use Technology?

 Jill Kiepura
What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.
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Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Maximizing Technology Adoption Checklist
After months of planning and painful technology integration, adoption is…underwhelming. Why? Download your technology adoption checklist to find out.
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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This is Why Your Users Aren’t Adopting Your New Tech

 Chris Williams
We’ve all experienced it before. A new piece of technology is introduced that’s designed to make the workforce faster, smarter, and more efficient.
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If You Build It, They Will Come: Connect Learning to Strategy
If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.
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DEI in 2021: Slow Your Roll and Act With Urgency

 Aaron Epting
In many cases, the flurry of DEI-related activity in 2020 has been healthy, productive, and long overdue. If you're struggling with creating a diverse, more equitable, and more inclusive organization, read on for tips and strategic advice to help you on this journey.
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Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
Read More

Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
Read More

6 Reasons Why Servant Leadership is Best

 Jim Haudan
A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.
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10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More

Women Investors: An Underserved Market

 Sarah Buck and Don MacLean
Traditional gender roles still hold firm in most financial institutions and large purchasing processes and experiences. However, in today’s highly competitive market, financial services organizations need to take practical steps to serve female investors more effectively. The institutions that win with (millennial) female investors will be unstoppable.
Read More

Discomfort Is the Precursor to Breakthrough

 Jim Haudan
Believe it or not, along with discomfort comes opportunity – because we are forced to think in a new way and push ourselves to find a solution we didn’t see initially. And that’s the path to a breakthrough.
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Diversity and Inclusion Case Study – Restaurant Chain
Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture
Read More

The Send Button Is Stuck and the Receive Button Is Broken

 Jim Haudan
Collaboration is powerful. You just have to be wiling to loosen your grip on being right. You need to enter a conversation ready to receive others’ ideas and then layer your thoughts on top of them. By approaching a conversation this way, you’ll wind up with solutions you never thought of before.
Read More

Diversity and Inclusion Case Study – Restaurant Chain
With a 1,000+ locations and 50,000+ employees, this global organization reinforced its values, purpose and commitment to diversity and inclusion.
Read More
Leading Chang illustration

Leading Change by Root
If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.
Read More
Clarity, Connection & Conversation

Leading People During Uncertain Times: A Focus on Clarity, Connection, and Conversation

 Luke Higgins
During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.
Read More

Crisis Reveals Managers’ “Superpowers”

 Alison Lazenby
When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.
Read More

How Do You Build Trust During a Crisis?

 Jim Haudan
If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.
Read More

Leading Through a Crisis: Part II

 Jim Haudan
Jim Haudan speaks with Dr. Rick Lofgren, president and CEO of UC Health, and Charlie Piscitello, chief people officer at Acutus Medical, Inc. to get their thoughts as how leaders can best lead during challenging times.
Read More

Managing “Why, What, How?” During Rapid Change

 Luke Higgins
During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.
Read More
Leading During a Crisis

Leading People Through a Crisis

 Jim Haudan
Recently, Root Inc. co-founder Jim Haudan met via video conference with Jim Boomgard, president and chief executive officer of DAI: International Development, and Joe Morgan, seasoned CEO, advisor and strategist, to get their insights on leadership during the Covid-19 crisis.
Read More

9 Steps to Get Your People into Training
Training your people can be difficult because it is often seen as boring and not helpful. Here are 9 ways to train and motivate your people successfully.
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TIPS FOR MANAGING A REMOTE TEAM

Download Now!

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Protect, Prioritize, and Pivot: Being Agile in the Current Pandemic

 Dave Croci and Brodie Hausch
Prior to COVID-19, the broader talent community was already migrating toward blended programs of in-person, virtual, and digital modalities. The current situation has put a spotlight on the need to rethink how organizations come together to develop their capabilities and skills.
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Tips for Managing a Remote Team – On Demand Webinar
Watch our on-demand webinar to discover techniques to prepare your managers to engage a remote team confidently and effectively during uncertain times.
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leading in the time of Crisis

Leading Your People in Times of Crisis

 Jim Haudan
The big differentiator is how leaders empathize, engage, motivate, and capitalize on their talents and knowledge in the face of adversity.
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Musings on Change Cultures & CX Consistency

 Gary Magenta
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
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The Chief Strategy Officer of the Future

 Brad Haudan
The best chief strategy officers I engage with today are not only analytically brilliant, but they are also world-class storytellers and architects of change plans to evolve culture or build new organizational capabilities.
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5 Surefire Ways to Connect Strategy to Talent Development
Make sure your talent strategy supports your strategic initiatives. 5 ways to helps your talent accelerate change.
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People Versus Bots: The Future of CX is Here

 Gary Magenta
Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.
Read More

Ring in the New Year with a Cup of Cheer, Spiked with Truth Serum

 Aleassa Schambers
We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

How to Activate Purpose in Your Organization – Webinar
Watch our on-demand webinar of best-selling authors, Robert E. Quinn and Jim Haudan discussing higher purpose and how to make it stick in your organization.
Read More
Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

 Aleassa Schambers
Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
Read More

20 Years Later, I’m Still a Beginner

 Tracey Fletcher
How are you being intentional about learning? What routines or practices can you share to help others succeed at the skill of learning?
Read More

Taking Risks: Going Forward and Stepping into the Unknown

 Aleassa Schambers
What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.
Read More

The Art of Co-Thinking: Three Steps to Making Great Decisions (without taking a vote)

 Jim Haudan
Decision-making within an organization can be a sticky subject. Emotion and opinion are at play, which can cloud facts and impede forward motion to the end result. Here are some tips to help you achieve collaborative decision-making.
Read More

Eight Steps to Becoming a Master Decision Maker

 Jim Haudan
There is a decision-making process that blends the need to make fact-based decisions with the urgency to act, while tapping the immense knowledge
Read More
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