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Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
Read More

5 E’s of Experience: Why Internal Marketing is Key to Strategy Activation

 Root Inc.
Without engaged and excited employees, the best plans are rendered useless. Here are five tips to help you entice employees to help activate your strategy.
Read More

Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
Read More

How the Banking Industry Can Balance the Employee Experience with the Customer Experience

 Root Inc.
Leaders must prioritize employees while leveraging the latest automated systems, self-service, chat bots & more. Not sure if you're ready? This white paper can help.
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

In Light of Change: Healthcare experts discuss digitization, honesty, the power of storytelling, and more

 Alli Kornrich and Coles Lawton and Aastha Minocha
Dialogue brings people together and elicits curiosity. Hear what healthcare leaders had to say about data, Machine Learning, creating cultures of trust & more.
Read More

Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
Read More

Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
Read More

Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy

 Colby Fordham
One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
Read More

How to Ensure That Silos Don’t Divide Your Business: Three Tips for Success

 Root Inc.
Good strategies require different input & strengths to be effective. Silos are debilitating to good strategies. Use these 3 tips to stop silos from blocking success.
Read More

Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
Read More

Why is your strategy failing? There are three likely explanations.

 Nolan McNulty
To increase the odds of success, here are three mistakes to avoid when activating your next initiative.
Read More

Storytelling: How to Activate Strategies and Inspire Your People

 Rich Berens
Storytelling is a leadership blind spot that has been facing the business world for the past 20 years. It’s time to address this.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Setting Your Strategy up for Success: The 8 Questions Leaders Must Ask

 Root Inc.
While many strategies fail, the truth is that with some thoughtful planning and time, you too can pave the way for strategy activation success.
Read More

The 5 Key Elements for Culture Success

 Root Inc.
An organization's culture is one of its main selling points. Unsure if your culture appeals to today's employee? It's time to figure it out.
Read More

The Three Critical Leadership Tips of 2022

 Jim Haudan and Rich Berens
People are reassessing how they spend their time. If leaders want to keep valuable employees, they need to become active players in the Great Reassessment.
Read More

Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More

Six Ways to Engage Customers Via Your People

 Phil Hamburg
Companies that deliver great customer experiences also deliver great employee experiences. Do you have a winning employee strategy in place?
Read More

Four Mindset Shifts Leaders Must Make Now for Future of Work

 Root Inc.
Leading organizations that meet people where they are & can adapt to change is hard, but not impossible when leaders have the right mindset.
Read More
positive intent power

Assumptions Impact Success: The Power of Positive Intent to Build Trust

 Jim Haudan
Assuming positive intent is the single behavior that high-performance teams choose time and again. How’s your intent meter reading?
Read More

From Outdated to In Your Palm: Make Training Work for Today’s Employees

 Holly Grimm
The way we train our employees needs to change. Are you using mobile devices? Are you embracing microlearning? If not, the time is now.
Read More

Leaders Need to Give Power Back to Their People

 Jim Haudan
What if people need to stop waiting to receive what they want and instead start changing their own experience, with or without permission?
Read More

You Can’t Spell Employee Experience Without Change Resiliency

 Nolan McNulty
It's time to help your people understand that while change is out of our control, how we respond to it is very much in our control.
Read More

The Future of Work is an Open Road

 David Seals
To help their organizations realize success, leaders need to create high-quality experiences that unlock their peoples' discretionary efforts. Are you ready?
Read More
CX can never exceed EX

Customer Experiences Can Never Exceed Employee Experiences: 3 Tips to Improve Your EX

 Root Inc.
Employees are your most important customers. It’s time to start treating them that way. Here are three tips to help.
Read More

Simple Actions and a Deep Curiosity Make the Greatest Impact

 Jim Haudan
Today leaders must do more to create a place that reenergizes people & enables them to contribute their best. Here are two key questions to ask.
Read More

Five Steps to Setting the Right Business Priorities

 Root Inc.
Asking the right questions is instrumental in developing the right strategy for your people and your organization. This exercise will help you get started.
Read More

Is Your Organization Skilled in the Art of Dialogue? 6 Tips for Communication Success.

 Jim Haudan
Dialogue is at the root of all effective engagement and group action. Here are six tips to help ensure that dialogue thrives at your organization.
Read More

Balancing Digitization and Human Interaction: Can You Get It Right?

 Phil Hamburg
Arming employees with the confidence, knowledge & support to deliver amazing person-to-person interactions is critical. Do you have a winning strategy?
Read More

Workforce Evolution and the Employee Experience

 Jim Haudan
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
Read More

Taming the Beast: Your Guide to a Consistent Decision-Making Process

 Brad Haudan
Smart decision-making creates countless benefits for your business. Do you have an effective process in place?
Read More

Five Ways to Create Genuine Connections that Matter

 Jim Haudan
According to a Harvard study, 85 percent of professional success comes from people skills. Here are five tips to help you find more success!
Read More

Six Tips to Become a Mega-Productive Manager

 Root Inc.
Being a manager is tougher than ever. Here are six tips to help this indispensable role perform to the best of their abilities.
Read More

The Antidote to the Great Resignation

 Jim Haudan
Great leaders know how to actively listen and empower rather than direct and tell. It's the best way to unlock the power of human capital.
Read More

Balancing Digitization and Human Interaction: Can You Get It Right?

 Phil Hamburg
Arming employees with the confidence, knowledge & support to deliver amazing person-to-person interactions is critical. Do you have a winning strategy?
Read More
Blowing Up the Box

Your Brand Can Survive for Decades—You Just Need to Blow Up Your Box

 Gary Magenta
Want to make sure your business doesn't wind up hanging on by a thread? Check out proven success stories and tips to drive innovation.
Read More
Blowing Up the Box

Hilton Hotels: How This Brand is Blowing Up The Box

 Gary Magenta
If you’re delivering the same customer experience today as you were in January 2020, you’re doing things wrong. To help you get it right, let's talk about a brand that is “blowing up the box” on their customer experience. First up: Hilton Hotels.
Read More

Leadership Alignment – Customer Experience Assessment and Tips
Ensuring that leaders are aligned on the customer experience your organization should be delivering is critical. Assess your alignment and odds of success.
Read More

Controlling Change: CX Innovation Through Your People
Your customer experience can never exceed your employee experience. Ensure your employee experience is supporting your brand promises.
Read More
Banner - Cloud, earth, business communication

8 Steps to Outstanding CX in a Rapidly Changing World
What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.
Read More

Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More
Improving the Patient Experience

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
Read More

Traveling During a Pandemic: The Customer Experience is Anything But Consistent

 Gary Magenta
When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?
Read More

Intimacy: It’s Not Just for the Bedroom Anymore

 Luke Higgins and Gary Magenta
COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.
Read More
Contactless pizza delivery in Corona Time

HOLD THE ANCHOVIES! NOT YOUR CONTACTLESS EXPERIENCE.

 Alexa Orr
As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.
Read More
Customer experience Tips

Fast-Forward: Customer Experience Tips for an Accelerated World – On Demand Webinar
Watch our on-demand webinar to discover steps to transform your CX and tips to engage and lead your team to deliver a reinvented customer experience.
Read More

SHAKING UP THE HANDSHAKE: REINVENTING THE CUSTOMER & EMPLOYEE EXPERIENCE (Part 2)

 Gary Magenta
Due to the COVID-19 pandemic, shaking hands or giving hugs when you greet someone is likely a thing of the past. This pandemic has accelerated and intensified the need to reinvent the customer experience, too. We need to reinvent the handshake and CX – and we need to do it right now.
Read More
handshake - Reinventing customer and employee experience

Shaking Up the Handshake: Reinventing the Customer & Employee Experience (Part 1)

 Gary Magenta
Right now you’re seeing the needs of your customers change dramatically, which requires operations changes.Your employee experience needs to change too.
Read More

Root Talk: Resist and Cease to Exist! Disrupting Your Customer Experience – On Demand Webinar
Watch our on-demand webinar to see how you can differentiate your CX. If you resist, your competitor will capture your customers’ loyalty. Is your existence on the line?
Read More

Musings on Change Cultures & CX Consistency

 Gary Magenta
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
Read More

Watch Your CX Ratings Rise: When Research, Training, and Managers Unite
Assess if your managers and front line are ready to adopt the behaviors related to your customer experience strategy. Do this and your CX ratings soar.
Read More

People Versus Bots: The Future of CX is Here
Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.
Read More
Illustration showing customer being attracted

Customer Experience – Your ONLY Differentiator

 Gary Magenta
The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

Recipe For Serving Up An Employee-Led Customer Experience
Download this recipe for the key ingredients and step-by-step instructions to elevate your customer experience.
Read More

Power Your CX Through Your People – On-Demand Webinar
Watch our on-demand webinar to discover how to crack the code on delivering a superior customer experience through your employees.
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More

“That’s Not My Job!” and Other Ways to Lower Your Tip

 Colby Fordham
The importance of problem-solving in customer experience: from me, your customer. An open letter to the waitress who rolled her eyes at me.
Read More
people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Bots: Breakdowns or Breakthroughs?

 Gary Magenta
Customer experience has come a long way. Once only a focus of retailers, it has now become a top priority of almost every industry
Read More

Haggling: Is it the latest trend for in-store retailing?

 Gary Magenta
Consumers have power and retail brands want loyalty, so before you cut and run because the big retailer won’t indulge in a little haggling, try it!
Read More

The Micro Business in a Big Box World

 Gary Magenta
Some of the best customer experiences come from small businesses because the employees act like (or are) the owner. Let's scale that magic.
Read More

Creating Powerful Connections with Customers – Phil Cordell
By focusing on the power of creating connections with customers, Hilton has been disrupting a competitive marketplace for years.
Read More

Wait, the Customer Is Not Always Right?

 Gary Magenta
We all know customers are not flawless, but that doesn't mean they should leave our store dissatisfied with the experience we provide them.
Read More

What Tier of Loyalty Do You Get with 35 Million Miles?

 Heather Lee
When celebrating your most loyal customers, remember to celebrate your employees as well. Their loyalty is why you have such a great customer experience.
Read More
story telling lessons

Storytelling Lessons from…Airline Safety Videos? Indeed.

 Heather Lee
Find out the three keys that makeup successful storytelling. They come from an unlikely source that we've all probably experienced... airline safety videos.
Read More

Disrupting the Commercial Real Estate Market with Steve Ramseur
Steve Ramseur serves up the secret sauce on how JLL is building a culture of love that is creating a significant marketplace differentiation.
Read More

B2BCX&U – The Future of the B2B Customer Experience

 Phil Hamburg
Start working on these six customer experience (CX) areas right now and your organization will be what other businesses are looking for in the future.
Read More

Disrupting the Airline Industry with Kerry Philipovitch
Kerry Philipovitch, shares how American Airlines engages and empowers its people to deliver a game-changing customer experience.
Read More

Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
Read More

5 E’s of Experience: Why Internal Marketing is Key to Strategy Activation

 Root Inc.
Without engaged and excited employees, the best plans are rendered useless. Here are five tips to help you entice employees to help activate your strategy.
Read More

Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Read More

Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
Read More

Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
Read More

How to Ensure That Silos Don’t Divide Your Business: Three Tips for Success

 Root Inc.
Good strategies require different input & strengths to be effective. Silos are debilitating to good strategies. Use these 3 tips to stop silos from blocking success.
Read More

Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
Read More

Storytelling: How to Activate Strategies and Inspire Your People

 Rich Berens
Storytelling is a leadership blind spot that has been facing the business world for the past 20 years. It’s time to address this.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More

Six Ways to Engage Customers Via Your People

 Phil Hamburg
Companies that deliver great customer experiences also deliver great employee experiences. Do you have a winning employee strategy in place?
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More

The Future of Work is an Open Road

 David Seals
To help their organizations realize success, leaders need to create high-quality experiences that unlock their peoples' discretionary efforts. Are you ready?
Read More
CX can never exceed EX

Customer Experiences Can Never Exceed Employee Experiences: 3 Tips to Improve Your EX

 Root Inc.
Employees are your most important customers. It’s time to start treating them that way. Here are three tips to help.
Read More

Simple Actions and a Deep Curiosity Make the Greatest Impact

 Jim Haudan
Today leaders must do more to create a place that reenergizes people & enables them to contribute their best. Here are two key questions to ask.
Read More

Is Your Organization Skilled in the Art of Dialogue? 6 Tips for Communication Success.

 Jim Haudan
Dialogue is at the root of all effective engagement and group action. Here are six tips to help ensure that dialogue thrives at your organization.
Read More

Workforce Evolution and the Employee Experience

 Jim Haudan
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
Read More

Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
Read More

STRATEGY + VISUAL STORY + DIALOGUE > STRATEGY

 JJ Pastore
Visualization can help take the sting out of change by adding the necessary context that is so often neglected in corporate communication.
Read More

Empathy 2.0: The Answer to Changing Employee Needs

 Nolan McNulty and Heather Roberts Washington
Managers must need to know how to lead with Empathy 2.0 if you want to get the best out of your people. Are they ready?
Read More

Talent Acquisition Managers are Focused On the Wrong Things

 Aleassa Schambers
Hiring managers are focused on the wrong things. Look for the characteristics of high performers and forget everything else.
Read More
Workers demands are changing

Work and the New Worker – Is Your Organization Prepared?

 Root Inc.
As leadership teams discuss plans for hybrid work and culture, they’re relying on HR leaders to successfully develop and engage their people.
Read More

Don’t Lose the Lessons of Virtual!

 Meredith Belman and Lauren Hauge
If your organization hasn’t honed its virtual event skill set yet and still needs to figure out how to combine virtual events with in-person experiences, the time is now.
Read More

Talent Shortage or Subpar Employee Experience? A Tale of Two Cities

 Aleassa Schambers
Yes, it is possible for your organization to rise above the current talent-shortage trend and cultivate its next generation of leaders.
Read More

It’s Not You, It’s Me! The Truth Behind Your Talent Shortage

 Aleassa Schambers
Your talent shortage has more to do with you and your organization than it does with the talent you're trying to recruit or retain.
Read More

Five Simple Ways to Bring a Renewed Energy and Attitude to Your Teams

 Rachel Heydlauff
What are you doing to improve the energy and attitude among your peers and teams? If you're stumped, read on for some tips to create a positive work environment.
Read More

Q&A: Leaders Share Insights on DEI, Mental Health, and the Future of the Workplace

 Jim Haudan
Jim Haudan discusses diversity, equity, and inclusion (DEI), and mental health with six C-suite leaders.
Read More

Beware of Cultural Echo Chambers

 Rich Berens
We are currently all at risk of cultural tunnel vision. And so we must work harder to establish mutual empathy and stronger connections.
Read More

Three Engaging Questions to Transform Your Team to High Performance

 Jim Haudan
High-performance teams are the result of people committing to build something together that is special. Here are tips to make this happen at your organization.
Read More

Advice from Leaders Who Found Success in 2020

 Jim Haudan
Working from home can be isolating. To help with this challenge, successful leaders weigh in on how to create cohesive and engaged workplaces.
Read More

Lessons From the “Old World”

 Jake Bogdan
Bite-sized learning and 60-minute modules aren't the only options. 15 minutes might be all you need to get the job done.
Read More

Turning Next-Level Leaders and Front-Line Teams into Change Advocates

 Jim Haudan
For an organization to conceptualize and roll out transformative change, it needs every single employee on board. Click for tips.
Read More
It's Time to Celebrate

TIME OUT TO CELEBRATE: THE SECRET TO AN ENGAGED TEAM IN 2021
How can leaders create engagment despite the tidal wave of chaos casued by the pandemic? Celebrate your teams any chance you get.
Read More

Building COVID-19 Vaccine Advocacy for Healthcare Organizations from the Inside-Out

 Kalen Stanton and Aastha Minocha and Philip Clothiaux
Health care providers will receive potentially lifesaving COVID-19 vaccines in the coming weeks. The biggest obstacle sn’t access to freezer space or distribution – it's convincing caregivers and then the public to get the vaccine. Here are three critical ingredients to getting authentic buy-in from within your organization.
Read More
The Importance of Financial Literacy in Health Care

Affected More Than Infected: The Importance of Financial Literacy in the COVID-19 Era

 Philip Clothiaux and Aaron Savage and Don Maclean and Sarah Buck
To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.
Read More
Experience Design for Exceptional Patient Experiences

Three Tips to Deliver Top-Notch Health Care Experiences During COVID-19 and Beyond

 Aastha Minocha
Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.
Read More
Improving the Patient Experience

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
Read More
meaningful end-of-life conversations

SAVING A DEATH: CREATING MEANINGFUL END-OF-LIFE CONVERSATIONS

 Kalen Stanton
In this session, we are joined by Dr. Michael Wilson of the Mayo Clinic. Dr. Wilson studies the end-of-life experience of care in the ICU and has augmented his focus in response to the unique needs and circumstances that have been brought to light by COVID-19.
Read More

Patient Experience Lexicon in the New Normal: How Would You Like Your T(ea)?

 Kalen Stanton and Mercedes Roling
Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.
Read More

HOW TO ENGAGE A CLINICIAN

 Kalen Stanton
Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.
Read More

Leading Through a Crisis

 Kalen Stanton and Rich Berens and Karen Stigall
In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.
Read More
Remote manager

10 Musts for Leading Through a Crisis
A guide for maintaining a strategic focus through your crisis response. The assessment will help you discover some of the blind spots within your own organization.
Read More

Enriching the Employee Experience: 7 Guiding Principles to Creating Healthy Teams

 Kalen Stanton and Gary Magenta and Aastha Minocha
When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.
Read More

Your Next Great Leadership Story

 Kalen Stanton
Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

Why Your Data Story Is Really About Trust

 Kalen Stanton
Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.
Read More
meaningful end-of-life conversations

What’s the Purpose? Navigating the Uncertainty of Change

 Kalen Stanton
If we don’t have that clarity of purpose and direction from the why standpoint, then how much harder is it to envision what our desired future state?
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More
people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Healthcare is Focusing on Patients AND Its People, So I’m Headed Back to My Roots

 Heather Lee
Healthcare is learning from retail and hospitality that in order to achieve the best patient experience they need to invest in the employee experience.
Read More

When Self-Discovery Leads to Lasting Health Behavior Change

 Nolan McNulty
Engaging people in the "why" and "how" enables them to see how they can personally impact the change and how it benefits them and everyone around them.
Read More

200,000 Deaths a Year. Is It Time for a New Approach to Patient Safety?
Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.
Read More

The Waiting is the Hardest Part
It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.
Read More

A Patient in your Health System
A patient already has a lot on their plate, scheduling tests and dealing with paper work shouldn't be another burden for them.
Read More

The Surprising Disruption that Fuels Patient Experience
Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.
Read More

Why Patient Experience Matters to Me
Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.
Read More

Healthcare Reform Act – The State of Readiness

 Aleassa Schambers
Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?
Read More

Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Read More

In Light of Change: Healthcare experts discuss digitization, honesty, the power of storytelling, and more

 Alli Kornrich and Coles Lawton and Aastha Minocha
Dialogue brings people together and elicits curiosity. Hear what healthcare leaders had to say about data, Machine Learning, creating cultures of trust & more.
Read More

Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
Read More

Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy

 Colby Fordham
One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
Read More

Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
Read More

Why is your strategy failing? There are three likely explanations.

 Nolan McNulty
To increase the odds of success, here are three mistakes to avoid when activating your next initiative.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Setting Your Strategy up for Success: The 8 Questions Leaders Must Ask

 Root Inc.
While many strategies fail, the truth is that with some thoughtful planning and time, you too can pave the way for strategy activation success.
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The 5 Key Elements for Culture Success

 Root Inc.
An organization's culture is one of its main selling points. Unsure if your culture appeals to today's employee? It's time to figure it out.
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The Three Critical Leadership Tips of 2022

 Jim Haudan and Rich Berens
People are reassessing how they spend their time. If leaders want to keep valuable employees, they need to become active players in the Great Reassessment.
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Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More

Four Mindset Shifts Leaders Must Make Now for Future of Work

 Root Inc.
Leading organizations that meet people where they are & can adapt to change is hard, but not impossible when leaders have the right mindset.
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You Can’t Spell Employee Experience Without Change Resiliency

 Nolan McNulty
It's time to help your people understand that while change is out of our control, how we respond to it is very much in our control.
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Five Steps to Setting the Right Business Priorities

 Root Inc.
Asking the right questions is instrumental in developing the right strategy for your people and your organization. This exercise will help you get started.
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Workforce Evolution and the Employee Experience

 Jim Haudan
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
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Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
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The Antidote to the Great Resignation

 Jim Haudan
Great leaders know how to actively listen and empower rather than direct and tell. It's the best way to unlock the power of human capital.
Read More

The Sustainability Struggle: Succeeding in a Carbon-Neutral Supply Chain

 Brent Shroy and Don MacLean
What are you doing to tell your sustainability story? The time to hone this part of your organization’s strategy is now.
Read More

9 Tips Proven to Activate Culture and Strategy

 Root Inc.
Innovation and change are paramount to any organization that wants to be a market leader. Here are 9 tips to help leaders make the difficulties of change more palatable, and better yet, lead to success!
Read More

STRATEGY + VISUAL STORY + DIALOGUE > STRATEGY

 JJ Pastore
Visualization can help take the sting out of change by adding the necessary context that is so often neglected in corporate communication.
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Organizational Change Only Works If Leaders Go First: Three Tips to Make This Happen

 Root Inc.
If you expect emotional and behavioral change of others, you must first expect it of yourselves.
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Empathy 2.0: The Answer to Changing Employee Needs

 Nolan McNulty and Heather Roberts Washington
Managers must need to know how to lead with Empathy 2.0 if you want to get the best out of your people. Are they ready?
Read More

The Five Fundamental Beliefs to Successful Strategy Execution

 Brad Haudan
Five tips to help leaders craft a strategic plan that can be the gateway to sustained success.
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The Speed of Change for Utilities Is Accelerating – Are You Ready to Keep Pace?

 Brent Shroy
The utility industry is complex and uncertainty is creating stress for your people. It's time to prepare for change.
Read More
Workers demands are changing

Work and the New Worker – Is Your Organization Prepared?

 Root Inc.
As leadership teams discuss plans for hybrid work and culture, they’re relying on HR leaders to successfully develop and engage their people.
Read More
Manager Development Tips

Tips For Helping Managers Navigate Changing Employee Needs
Root's Unlocking Talent innovation hub shares tips for leaders to help their managers navigate the changing needs of employees
Read More

Three Do’s and Don’ts for Your Post-Covid-19 Workplace

 Jim Haudan
We can't return to the “old” ways of working or leading. Here are three do's and dont's for a post-Covid workplace.
Read More

Manage Your Manager Burnout: 4 Things You Can Do Today

 Root Inc.
Neither the amount of change being faced in the workplace nor the pace of change is about to let up. Leaders need to work harder to ensure their managers are ready.
Read More

Four Steps to Ready Your Business for Change

 Root Inc.
Change is rarely, if ever, easy. Here are four fundamental steps to help your people get ready to create change for your business.
Read More
The goo phase of strategic change

Three Ways to Embrace the “Goo” Phase of Change

 Bridget Stallkamp
Leaders must embrace and help people navigate the obstacles of the middle point of a transformation when new behaviors are being adopted.
Read More
Diversity Equity and Inclusion

Part 4: Are You Training Without a Train? Ways to Bring Your DEI Goals to Life

 Aaron Epting and Dr. Sarah Garver
DEI training can be a spark for change, but it must be oriented within a larger story and tie to organization-wide efforts.
Read More

THE FUTURE OF WORK IS NOW: THE MINDSETS BEFORE SKILLSETS
The future of work is here. However, before you can develop new skillsets, you must first build change mindsets.
Read More

Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
Read More
Adaptability and Agility

Adaptability and Agility: Absolutes for Every Organization
Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.
Read More

Five Tips to Embrace Business Agility

 Jared Page
As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.
Read More
Simplifying the Complex

Operations in a Time of Uncertainty – 4 Tips to Reaching Clarity

 Brent Shroy
Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.
Read More

Finding Balance in a COVID-19 World

 Jason Cash
Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More
Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

 Aleassa Schambers
Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
Read More
Leading Change When Operations Can't Stop

Leading Change When Operations Can’t Stop

 Brent Shroy
Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More

Vattenfall Energizes the Business with New Strategy Rollout
Vattenfall leverages a Root Learning Map experience to help its people understand market changes, its requirements and the strategic implications
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Star Alliance – Using a Blended Approach
Star worked with Root to create a set of eLearning modules to help member carriers enhance employees’ knowledge about products and services.
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Pulte Enhances Quality by Focusing on the High Performers
PulteGroup leadership knew working with Root to uncover the organization’s “bright spots” was a smart - it saw an immediate rise in customer satisfaction.
Read More

DuPont Pioneer Helps Employees Understand The Importance of Connecting to Business Processes
Root creatively presented the critical information that helped employees avoid overload and embrace what really mattered to their jobs and the company
Read More

McDermott – Blending Entities: Minimizing the Discomfort
The two entities had distinct cultures, approaches, and ways of executing business. Root assisted with leader alignment followed by a Learning Map® visual
Read More

WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Read More

Storytelling: How to Activate Strategies and Inspire Your People

 Rich Berens
Storytelling is a leadership blind spot that has been facing the business world for the past 20 years. It’s time to address this.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Setting Your Strategy up for Success: The 8 Questions Leaders Must Ask

 Root Inc.
While many strategies fail, the truth is that with some thoughtful planning and time, you too can pave the way for strategy activation success.
Read More

Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
Read More

Taming the Beast: Your Guide to a Consistent Decision-Making Process

 Brad Haudan
Smart decision-making creates countless benefits for your business. Do you have an effective process in place?
Read More

Activating Cultures and Strategies Means Changing Behaviors
Without the right behaviors, strategy execution will fail every single time. Leaders must go first by walking the walk and talking the talk.
Read More

Honestly Assessing Your Current State

 Root Inc.
If you want your organization to succeed leaders must tell the truth about their reality, discuss the tough issues, and commit to changing negative behaviors.
Read More

Strategy Activation – If Everything’s a Priority, Nothing’s a Priority

 Root Inc.
Many companies share the same core strategy. The differentiator is the ability to execute – getting aligned on a vision & getting the priorities right. 
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Four Steps to Ready Your Business for Change

 Root Inc.
Change is rarely, if ever, easy. Here are four fundamental steps to help your people get ready to create change for your business.
Read More

Turning Next-Level Leaders and Front-Line Teams into Change Advocates

 Jim Haudan
For an organization to conceptualize and roll out transformative change, it needs every single employee on board. Click for tips.
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Can Your Organization Change to Succeed in 2021 and Beyond? Three Tips to Help.

 Brent Shroy
Preparing for change? Here are three tips for leaders to mitigate risks and help prepare their people for the road ahead. Change isn't easy, but yes, it is achievable!
Read More

Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
Read More
Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
Read More

Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
Read More

10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More

Women Investors: An Underserved Market

 Sarah Buck and Don MacLean
Traditional gender roles still hold firm in most financial institutions and large purchasing processes and experiences. However, in today’s highly competitive market, financial services organizations need to take practical steps to serve female investors more effectively. The institutions that win with (millennial) female investors will be unstoppable.
Read More

Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
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Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More

Merger and Acquisition Culture Change Case Study – Manufacturing
When two multi-billion dollar companies merged, they realized they needed to meld two significantly different company cultures to ensure future success.
Read More
Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
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Deploying your strategy - 3 phased approach

Deploying Your Strategy – A Three Phase Approach To Making Sure It Doesn’t Get Stuck
Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.
Read More

The Art Of Co-Thinking: Four Steps to Making Great Decisions (Without Taking a Vote!)
There is a better way to make decisions – a way to take different perspectives into account and to arrive collaboratively at a suitable solution.
Read More
Break the cycle of failure

BREAK THE CYCLE OF FAILURE. 4 CHANGE KEYS YOU’RE OVERLOOKING – On Demand Webinar
You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.
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Communication In An Uncertain World: Creating Connections Has Never Been More Important

 Aleassa Schambers
Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.
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How Do You Build Trust During a Crisis?

 Jim Haudan
If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.
Read More
Books stacked over laptop

Your In-Person Company Event is Canceled. But Your Strategy Can’t Be.

 Meredith Belman
While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.
Read More

Embrace the Imperfect: Tips to Reboot Your Strategy – On Demand Webinar
Watch our on-demand webinar to gather tips to guide your strategy activation plan – one that gets quick results because it includes all your people.
Read More

Tips for Communicating in Compelling, Effective and Engaging Ways During a Crisis – On Demand Webinar
Watch our on-demand webinar to gather insights on how to engage the hearts and minds of your people with the message you are communicating and act on it.
Read More

Keeping Your Workforce Connected: Tips to Become a Remote Culture Champion – On Demand Webinar
Watch our on-demand webinar to gather insights and best practices to become a culture champion and creating a remote culture movement in your company.
Read More

Don’t Quarantine Your Strategy: Engaging Your People During Coronavirus Uncertainty – On Demand Webinar
Watch our on-demand webinar on tips and techniques of ways to create virtual engagement during times of uncertainty through real-life examples.
Read More

Strategy Activation Webinar Series: Alignment or Agreement – Which Matters Most? – On Demand Webinar
Watch our on-demand webinar on how you and your leaders can create successful alignment and clarity around a strategic story for your organization.
Read More

The Chief Strategy Officer of the Future

 Brad Haudan
The best chief strategy officers I engage with today are not only analytically brilliant, but they are also world-class storytellers and architects of change plans to evolve culture or build new organizational capabilities.
Read More
Strategy activation culture banner

Strategy Activation Webinar Series: Crafting an Engaging Company Culture – On Demand Webinar
Watch our on-demand webinar to explore common pain points as well as proven tips to build an engaging company culture that drives results.
Read More

Ring in the New Year with a Cup of Cheer, Spiked with Truth Serum

 Aleassa Schambers
We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?
Read More

Digital Transformation Acceleration Guide
After months of planning and painful technology integration, adoption is…underwhelming. Why? Your digital transformation guide has answers.
Read More
How to engage your people Webinar by Root

How to Engage Your People to Accelerate Technology Change – On Demand Webinar
Watch our on demand technology adoption webinar to discover the common people challenges that can create choke points for tech change.
Read More

What Can COVID-19 Teach Us About How We Use Technology?

 Jill Kiepura
What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.
Read More

Sustaining Change is Hard
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More

Maximizing Technology Adoption Checklist
After months of planning and painful technology integration, adoption is…underwhelming. Why? Download your technology adoption checklist to find out.
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More
Abstract background - new technology

This is Why Your Users Aren’t Adopting Your New Tech

 Chris Williams
We’ve all experienced it before. A new piece of technology is introduced that’s designed to make the workforce faster, smarter, and more efficient.
Read More

Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
Read More

Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More
positive intent power

Assumptions Impact Success: The Power of Positive Intent to Build Trust

 Jim Haudan
Assuming positive intent is the single behavior that high-performance teams choose time and again. How’s your intent meter reading?
Read More

From Outdated to In Your Palm: Make Training Work for Today’s Employees

 Holly Grimm
The way we train our employees needs to change. Are you using mobile devices? Are you embracing microlearning? If not, the time is now.
Read More

Leaders Need to Give Power Back to Their People

 Jim Haudan
What if people need to stop waiting to receive what they want and instead start changing their own experience, with or without permission?
Read More

The Future of Work is an Open Road

 David Seals
To help their organizations realize success, leaders need to create high-quality experiences that unlock their peoples' discretionary efforts. Are you ready?
Read More

Simple Actions and a Deep Curiosity Make the Greatest Impact

 Jim Haudan
Today leaders must do more to create a place that reenergizes people & enables them to contribute their best. Here are two key questions to ask.
Read More

Five Ways to Create Genuine Connections that Matter

 Jim Haudan
According to a Harvard study, 85 percent of professional success comes from people skills. Here are five tips to help you find more success!
Read More

Six Tips to Become a Mega-Productive Manager

 Root Inc.
Being a manager is tougher than ever. Here are six tips to help this indispensable role perform to the best of their abilities.
Read More

The Antidote to the Great Resignation

 Jim Haudan
Great leaders know how to actively listen and empower rather than direct and tell. It's the best way to unlock the power of human capital.
Read More

Talent Acquisition Managers are Focused On the Wrong Things

 Aleassa Schambers
Hiring managers are focused on the wrong things. Look for the characteristics of high performers and forget everything else.
Read More
Manager Development Tips

Tips For Helping Managers Navigate Changing Employee Needs
Root's Unlocking Talent innovation hub shares tips for leaders to help their managers navigate the changing needs of employees
Read More

Three Do’s and Don’ts for Your Post-Covid-19 Workplace

 Jim Haudan
We can't return to the “old” ways of working or leading. Here are three do's and dont's for a post-Covid workplace.
Read More

THE FUTURE OF WORK IS NOW: THE MINDSETS BEFORE SKILLSETS
The future of work is here. However, before you can develop new skillsets, you must first build change mindsets.
Read More

Talent Shortage or Subpar Employee Experience? A Tale of Two Cities

 Aleassa Schambers
Yes, it is possible for your organization to rise above the current talent-shortage trend and cultivate its next generation of leaders.
Read More

PART 3: Unconscious Bias Efforts: Education Infused with Empathy

 Aaron Epting and Dr. Sarah Garver
For organizations to create the connections that mitigate unconscious bias, focus on empathy. Here are three actions to take.
Read More
creating a cohesive team

Three Ways Leaders Can Create Connections in 2021 and Beyond

 Jim Haudan
Creating highly connected and bonded teams is different now. Three habits leaders can adopt to create connections and help people feel valued.
Read More

I’m Biased. So What? Why Unconscious Bias Training Doesn’t Work

 Aaron Epting and Dr. Sarah Garver
Unconscious bias training doesn't work. Here are three reasons bias trainings often fail and what we propose doing differently.
Read More

The Way We Lead Change Needs to Change

 Tracey Fletcher and Heather Roberts Washington
To build resiliency and lift the fog of change fatigue that is our reality in 2021, we must think differently about how we lead change. Consider these three tips.
Read More
It's Time to Celebrate

TIME OUT TO CELEBRATE: THE SECRET TO AN ENGAGED TEAM IN 2021
How can leaders create engagment despite the tidal wave of chaos casued by the pandemic? Celebrate your teams any chance you get.
Read More

If You Build It, They Will Come: Connect Learning to Strategy
If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.
Read More

DEI in 2021: Slow Your Roll and Act With Urgency

 Aaron Epting
In many cases, the flurry of DEI-related activity in 2020 has been healthy, productive, and long overdue. If you're struggling with creating a diverse, more equitable, and more inclusive organization, read on for tips and strategic advice to help you on this journey.
Read More
Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
Read More

Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
Read More

6 Reasons Why Servant Leadership is Best

 Jim Haudan
A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.
Read More

10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More

Women Investors: An Underserved Market

 Sarah Buck and Don MacLean
Traditional gender roles still hold firm in most financial institutions and large purchasing processes and experiences. However, in today’s highly competitive market, financial services organizations need to take practical steps to serve female investors more effectively. The institutions that win with (millennial) female investors will be unstoppable.
Read More

Discomfort Is the Precursor to Breakthrough

 Jim Haudan
Believe it or not, along with discomfort comes opportunity – because we are forced to think in a new way and push ourselves to find a solution we didn’t see initially. And that’s the path to a breakthrough.
Read More

Diversity and Inclusion Case Study – Restaurant Chain
Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture
Read More

The Send Button Is Stuck and the Receive Button Is Broken

 Jim Haudan
Collaboration is powerful. You just have to be wiling to loosen your grip on being right. You need to enter a conversation ready to receive others’ ideas and then layer your thoughts on top of them. By approaching a conversation this way, you’ll wind up with solutions you never thought of before.
Read More

Diversity and Inclusion Case Study – Restaurant Chain
With a 1,000+ locations and 50,000+ employees, this global organization reinforced its values, purpose and commitment to diversity and inclusion.
Read More
Leading Chang illustration

Leading Change by Root
If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.
Read More
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