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The Eleven Key Behaviors of High-Performance Teams

 Jim Haudan
When a senior team makes behavioral ground rules or behavioral expectations like this for the team as a whole and for each member individually, they’ll be well on their way to high performance
Read More

The Key to Becoming the Top 5%

 Root, a Part of Accenture
The CHRO is a critical component of long-term organizational growth, so how can CEOs empower their CHROs to give rise to growth?
Read More

Layoffs Suck: Mitigating Disengagement After a RIF

 Michael Felden
Keeping your people engaged after a reduction in force
Read More

Implementation Over Initiative: Why Your Activation Process Matters More

 Root Inc.
Making your strategy make it feasible, relevant, and sustainable is the key to long lasting results.
Read More

Three Tips to Keep Your People Engaged through the Holidays

 Root Inc.
The holidays are often a hectic time of year. What are you doing to keep your people engaged? Here are three tips to use now and all year long.
Read More

Reflecting on 2022: Eight Questions to Ask Yourself

 Root Inc.
How prepared are your people for the changes that 2023 will bring? Take this assessment to find out.
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The Missing Process That Makes All the Difference: Strategy Activation Through People

 Jim Haudan
As you prepare to activate your strategy, remember who helps bring it to life: YOUR PEOPLE. Here are eight steps to help bring your plans to reality together.
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A New Way to Think about Your KPIs

 Rich Berens
Are you thinking about your KPIs in the wrong way? How Fantasy Football can help you reach your goals.
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Breaking Free from the Traditional Approach to Change

 Nolan McNulty
Successful change occurs when you empower a group of people to help lead the change; here are 3 skills everyone needs.
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Rediscovering the Soul of Your Business and Your People

 Jim Haudan
Eight lessons to ensure you're invigorating the power of human beings to make a difference.
Read More

Taking a Page from the Accenture Life-Centric Playbook: Why Organizations Need to Adopt This Mindset

 Root Inc.
Is your organization achieving growth and change? If you're struggling, consider adopting a life centric strategy. Not sure how? Learn more here.
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Five Ways to Ensure Your M&A Thrives

 Root Inc.
Culture must be at the forefront of leaders’ minds before, during, and after an M&A. Here are key things to do, as well as to avoid, during this critical time.
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Smart Strategy Activation in Spite of Uncertainty

 Michael Felden
Strategy activation isn't simple, but there are proven ways to successfully activate the strategies that drive organizational and cultural change. Do you know them?
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Are You Engaging Your People in the Story of Your Strategy?

 Brad Haudan
Interested in improving your leadership skills? Read this excerpt of Brad Haudan's interview with Karin Blair on how to engage others in your strategy story.
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Getting Back to Employee Engagement Fundamentals: A Review of the Four Roots of Engagement

 Root Inc.
Employee engagement continues to be a priority for organizations, but we have four roots of engagement that can help reverse this issue. Keep reading to learn more!
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How Successful Strategies Win: Strategy Activation Process

 Brad Haudan and Don MacLean
Strategic change is a process. Do you have the right plan in place & the know-how to execute it successfully?
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If You’re Not Focusing on Your Managers, You’re Failing

 Nolan McNulty
When it comes to learning & development one group isn’t getting enough attention, and these folks often have the most impact on the business: managers.
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Are Your Leaders Leading with a Human-Centric Mindset?

 Root Inc.
Employees are setting the standards. They are forcing the changes. Is your organization listening?
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Quiet Quitting: Fan It or Fight It?

 David Seals
Quiet quitting has been a long-standing issue plaguing organizations worldwide for years. It's time to fix the issue. Do you have a plan?
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The Accountability Myth

 Jim Haudan
Do you hold people accountable or do you CREATE accountability? The difference is important and could change the way your people feel about work.
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First Impressions Matter: Use This Framework for Your New Hire Orientation

 Chris Williams
As a company, you have one chance to make a good first impression on your new hires. What would they say about the impression you make?
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Is Your Organization Ready to Activate Your Strategy? Eight Questions to Ask Today.

 Root Inc.
Is your organization ready for strategy activation? Ask yourself these 8 questions and assess if you're likely to succeed...or struggle.
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Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
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5 E’s of Experience: Why Internal Marketing is Key to Strategy Activation

 Root Inc.
Without engaged and excited employees, the best plans are rendered useless. Here are five tips to help you entice employees to help activate your strategy.
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Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
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How the Banking Industry Can Balance the Employee Experience with the Customer Experience

 Root Inc.
Leaders must prioritize employees while leveraging the latest automated systems, self-service, chat bots & more. Not sure if you're ready? This white paper can help.
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Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
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WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
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In Light of Change: Healthcare experts discuss digitization, honesty, the power of storytelling, and more

 Alli Kornrich and Coles Lawton and Aastha Minocha
Dialogue brings people together and elicits curiosity. Hear what healthcare leaders had to say about data, Machine Learning, creating cultures of trust & more.
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Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
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Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
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Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy

 Colby Fordham
One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
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How to Ensure That Silos Don’t Divide Your Business: Three Tips for Success

 Root Inc.
Good strategies require different input & strengths to be effective. Silos are debilitating to good strategies. Use these 3 tips to stop silos from blocking success.
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Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
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Why is your strategy failing? There are three likely explanations.

 Nolan McNulty
To increase the odds of success, here are three mistakes to avoid when activating your next initiative.
Read More

The Eleven Key Behaviors of High-Performance Teams

 Jim Haudan
When a senior team makes behavioral ground rules or behavioral expectations like this for the team as a whole and for each member individually, they’ll be well on their way to high performance
Read More

The Key to Becoming the Top 5%

 Root, a Part of Accenture
The CHRO is a critical component of long-term organizational growth, so how can CEOs empower their CHROs to give rise to growth?
Read More

Layoffs Suck: Mitigating Disengagement After a RIF

 Michael Felden
Keeping your people engaged after a reduction in force
Read More

Implementation Over Initiative: Why Your Activation Process Matters More

 Root Inc.
Making your strategy make it feasible, relevant, and sustainable is the key to long lasting results.
Read More

Three Tips to Keep Your People Engaged through the Holidays

 Root Inc.
The holidays are often a hectic time of year. What are you doing to keep your people engaged? Here are three tips to use now and all year long.
Read More

Rediscovering the Soul of Your Business and Your People

 Jim Haudan
Eight lessons to ensure you're invigorating the power of human beings to make a difference.
Read More

Three Ways to Keep Culture Strong Amid Cancellations and Cuts

 Laura Allen
To maintain a positive culture that drives results, leaders need to constantly nurture it. Throw in a global pandemic and the need becomes exponentially greater precisely when we are most distracted. But positive culture in this environment is not optional – it’s necessary! Here are three strategies you can implement immediately.
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Keeping Your Workforce Connected: Tips to Become a Remote Culture Champion – On Demand Webinar
Watch our on-demand webinar to gather insights and best practices to become a culture champion and creating a remote culture movement in your company.
Read More

Musings on Change Cultures & CX Consistency

 Alexa Orr
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
Read More

The Necessary Discomfort of Inclusive Leadership

 Guest
Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive.
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Lessons Learned from a College Football Team that Wanted to Change

 Jim Haudan
Not long ago, several of us at Root got a chance to work with a Division I college football team to help reestablish a high-performance culture and team.
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Are Your Values Words on a Wall, or Do They Walk Down the Hall?

 Brodie Hausch and Chris Williams
Values, purpose and mission should align to the work an organization does—and all the decisions made along the way
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What Does It Really Mean to Create an Inclusive Culture?

 Aaron Epting
Over the past 20 years, we have seen a proliferation of diversity and inclusion (D&I) efforts in organizations. In some cases, the efforts have paid off.
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The Common Element in Graduations – Quite Simply, the Human Connection

 nbutki
This graduation season, I attended five graduation ceremonies. The volume is a bit uncommon for me, and the diversity of the students was even more unusual.
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7 Ways to Foster a Culture of Engagement

 Jim Haudan
There is nothing better than working in an organization that has a great culture. According to Deloitte, 94% of executives and 88% of employees believe
Read More

Work-Life Balance: Language Matters But Won’t Solve the Issue

 Root, a Part of Accenture
I recently read an article in Fast Company about burying the term “work-life balance” and embracing “work-life fulfillment” instead. I don’t disagree.
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Bring Your Human to Work

 Root, a Part of Accenture
The following is an excerpt from Erica Kewsin’s Bring Your Human to Work: Ten Sure-Fire Ways to Design a Workplace That is Good for People
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Great Mondays: How to Design a Company Culture Employees Love

 Root, a Part of Accenture
What will it take to be a place people not only want to work, but love to work? A persistent and consistent commitment to designing culture.
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people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Culture Change During Mergers and Acquisitions

 Root Inc.
If you are not considering your corporate culture and how that may or may not fare through M&A, you are likely doomed - it’s the lifeline of your company.
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Chief Joy Officer?

 Root, a Part of Accenture
This excerpt from Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear is written to help leaders bring a renewed sense of joy
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Happy Anniversary to Me: How I Made the Decision to Change My Career

 Gretchen Sussman
January marks my one-year anniversary with Root Inc. As I reflect on the day I received the call to lead the Food & Hospitality practice, I remember
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The Fearless Organization

 Root, a Part of Accenture
Fearlessness is enabled by creating a psychologically safe environment that makes it possible for productive disagreement and free exchange of ideas.
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Culture Insights from a Certified Great Place to Work: Contributing to the Community

 Root, a Part of Accenture
Do your people feel good about the ways your organization contributes to the community? Today, giving to the community is a vibrant part of our culture.
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Culture Insights from a Certified Great Place to Work: Approachability

 Root, a Part of Accenture
Does everyone in your organization have the opportunity to get recognition? I really value this particular question on the Great Place to Work survey
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Culture Insights from a Certified Great Place to Work

 Root, a Part of Accenture
In your culture, are managers approachable and easy to talk to? This question highlights the importance of leadership approachability in workplace culture.
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Corporate strategy execution - bulb illustration

A Visit to the White House

 Root, a Part of Accenture
On September 30th, Rich Berens and I were invited to a meeting at the White House focusing on how to create sustainable business practices
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Cultivating a Corporate Culture that Loves to Innovate

 Root, a Part of Accenture
The cover story of the April 2016 Harvard Business Review (HBR) issue carried the headline, “You Can’t Fix Culture,” which challenged traditional views
Read More
Corporate strategy execution - bulb illustration

Bright Spots 101: A Q&A with Root’s Sam Need and Kari Terzino

 Root, a Part of Accenture
“Bright spots” does not equal best practices. We sat down with research managers Kari Terzino and Sam Need for a behind-the-scenes look
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EQ Is Giving IQ a Run for Its Money: Why Being Emotionally Intelligent May Be More Important Than Being Smart

 Jim Haudan
Emotional Intelligence, or EQ (Emotional Quotient) as it is commonly called, emerged as a hot topic back in the mid-1980s. Yet, today EQ is more relevant
Read More

Personal Purpose in the Workplace

 Jim Haudan
We sat down with two Root executives this month – Founder and CEO Jim Haudan and Consultant (and millennial) Kara Davidson – to discuss personal purpose
Read More
Corporate strategy execution - bulb illustration

Company Culture: Why Authenticity is Sexy (and the Key to Success)

 Rich Berens
Have you ever dated someone and come to the realization a few weeks into the relationship that the actual version of the person you’re dating is actually
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3 Ways your Company Culture is Demotivating your People

 Root, a Part of Accenture
Companies often have a hard time understanding why their junior or mid-level staff is frustrated with the direction of the company or with senior management
Read More
Corporate strategy execution - bulb illustration

Accountability & Technology

 Root, a Part of Accenture
Scott Thompson was Yahoo’s CEO for only four months last year before he was fired for listing a bachelor’s degree in computer science that he didn’t have
Read More

Peer Accountability – A Powerful Performance Driver

 Jim Haudan
Many organizations attempt to create a climate of accountability with robust performance management systems. The hope is that by building
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Balancing Digitization and Human Interaction: Can You Get It Right?

 Phil Hamburg
Arming employees with the confidence, knowledge & support to deliver amazing person-to-person interactions is critical. Do you have a winning strategy?
Read More
Blowing Up the Box

Your Brand Can Survive for Decades—You Just Need to Blow Up Your Box

 Alexa Orr
Want to make sure your business doesn't wind up hanging on by a thread? Check out proven success stories and tips to drive innovation.
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Blowing Up the Box

Hilton Hotels: How This Brand is Blowing Up The Box

 Alexa Orr
If you’re delivering the same customer experience today as you were in January 2020, you’re doing things wrong. To help you get it right, let's talk about a brand that is “blowing up the box” on their customer experience. First up: Hilton Hotels.
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Leadership Alignment – Customer Experience Assessment and Tips
Ensuring that leaders are aligned on the customer experience your organization should be delivering is critical. Assess your alignment and odds of success.
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Controlling Change: CX Innovation Through Your People
Your customer experience can never exceed your employee experience. Ensure your employee experience is supporting your brand promises.
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Banner - Cloud, earth, business communication

8 Steps to Outstanding CX in a Rapidly Changing World
What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.
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Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?

 Gary Magenta and Heather Lee
Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.
Read More
Improving the Patient Experience

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
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Traveling During a Pandemic: The Customer Experience is Anything But Consistent

 Alexa Orr
When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?
Read More

Intimacy: It’s Not Just for the Bedroom Anymore

 Luke Higgins and Gary Magenta
COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.
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Contactless pizza delivery in Corona Time

HOLD THE ANCHOVIES! NOT YOUR CONTACTLESS EXPERIENCE.

 Alexa Orr
As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.
Read More
Customer experience Tips

Fast-Forward: Customer Experience Tips for an Accelerated World – On Demand Webinar
Watch our on-demand webinar to discover steps to transform your CX and tips to engage and lead your team to deliver a reinvented customer experience.
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SHAKING UP THE HANDSHAKE: REINVENTING THE CUSTOMER & EMPLOYEE EXPERIENCE (Part 2)

 Alexa Orr
Due to the COVID-19 pandemic, shaking hands or giving hugs when you greet someone is likely a thing of the past. This pandemic has accelerated and intensified the need to reinvent the customer experience, too. We need to reinvent the handshake and CX – and we need to do it right now.
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handshake - Reinventing customer and employee experience

Shaking Up the Handshake: Reinventing the Customer & Employee Experience (Part 1)

 Alexa Orr
Right now you’re seeing the needs of your customers change dramatically, which requires operations changes.Your employee experience needs to change too.
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Root Talk: Resist and Cease to Exist! Disrupting Your Customer Experience – On Demand Webinar
Watch our on-demand webinar to see how you can differentiate your CX. If you resist, your competitor will capture your customers’ loyalty. Is your existence on the line?
Read More

Musings on Change Cultures & CX Consistency

 Alexa Orr
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
Read More

Watch Your CX Ratings Rise: When Research, Training, and Managers Unite
Assess if your managers and front line are ready to adopt the behaviors related to your customer experience strategy. Do this and your CX ratings soar.
Read More

People Versus Bots: The Future of CX is Here

 Root, a Part of Accenture
Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.
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Illustration showing customer being attracted

Customer Experience – Your ONLY Differentiator

 Alexa Orr
The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”
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Sustaining Change is Hard

 Root, a Part of Accenture
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Recipe For Serving Up An Employee-Led Customer Experience
Download this recipe for the key ingredients and step-by-step instructions to elevate your customer experience.
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Power Your CX Through Your People – On-Demand Webinar
Watch our on-demand webinar to discover how to crack the code on delivering a superior customer experience through your employees.
Read More
Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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“That’s Not My Job!” and Other Ways to Lower Your Tip

 Colby Fordham
The importance of problem-solving in customer experience: from me, your customer. An open letter to the waitress who rolled her eyes at me.
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people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Bots: Breakdowns or Breakthroughs?

 Alexa Orr
Customer experience has come a long way. Once only a focus of retailers, it has now become a top priority of almost every industry
Read More

Haggling: Is it the latest trend for in-store retailing?

 Alexa Orr
Consumers have power and retail brands want loyalty, so before you cut and run because the big retailer won’t indulge in a little haggling, try it!
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The Micro Business in a Big Box World

 Alexa Orr
Some of the best customer experiences come from small businesses because the employees act like (or are) the owner. Let's scale that magic.
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Creating Powerful Connections with Customers – Phil Cordell
By focusing on the power of creating connections with customers, Hilton has been disrupting a competitive marketplace for years.
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Wait, the Customer Is Not Always Right?

 Alexa Orr
We all know customers are not flawless, but that doesn't mean they should leave our store dissatisfied with the experience we provide them.
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What Tier of Loyalty Do You Get with 35 Million Miles?

 Heather Lee
When celebrating your most loyal customers, remember to celebrate your employees as well. Their loyalty is why you have such a great customer experience.
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story telling lessons

Storytelling Lessons from…Airline Safety Videos? Indeed.

 Heather Lee
Find out the three keys that makeup successful storytelling. They come from an unlikely source that we've all probably experienced... airline safety videos.
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B2BCX&U – The Future of the B2B Customer Experience

 Phil Hamburg
Start working on these six customer experience (CX) areas right now and your organization will be what other businesses are looking for in the future.
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Disrupting the Airline Industry with Kerry Philipovitch
Kerry Philipovitch, shares how American Airlines engages and empowers its people to deliver a game-changing customer experience.
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Swarovski transforming culture

Transformation to a Luxury Brand. Engaging the Organization in the Vision.
Swarovski’s goal was to “elevate” or transform in-store retail operations into a premium luxury experience both for consumers and sales consultants.
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Three Tips to Keep Your People Engaged through the Holidays

 Root Inc.
The holidays are often a hectic time of year. What are you doing to keep your people engaged? Here are three tips to use now and all year long.
Read More

WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
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Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
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Six Tips that Build Enviable Cultures

6 Tips that Build Enviable Corporate Cultures
Culture is king. Get tips for creating a strong culture – one that unites your people and inspires them for the long term
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Resilience: How to Rise Up When $&!# Goes Down – On Demand Webinar
Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.
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Webpage - pivot or bust conference

Virtual Conference – Pivot or Bust: Activating New Strategies Fast – On Demand
Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.
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Break the cycle of failure

BREAK THE CYCLE OF FAILURE. 4 CHANGE KEYS YOU’RE OVERLOOKING – On Demand Webinar
You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.
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Remote manager

COMMUNICATING IN COMPELLING, EFFECTIVE AND ENGAGING WAYS DURING A CRISIS
As a leader, how do you clearly and concisely convey rapid business shifts to your people during times of uncertainty? How do you break through the noise?
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Tips for Communicating in Compelling, Effective and Engaging Ways During a Crisis – On Demand Webinar
Watch our on-demand webinar to gather insights on how to engage the hearts and minds of your people with the message you are communicating and act on it.
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TIPS FOR MANAGING A REMOTE TEAM

Download Now!

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Keeping Your Workforce Connected: Tips to Become a Remote Culture Champion – On Demand Webinar
Watch our on-demand webinar to gather insights and best practices to become a culture champion and creating a remote culture movement in your company.
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Remote manager

Tips for Preparing and Designing Great Virtual Sessions

Download Now!

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Remote manager

LEADING YOUR TEAM DURING COVID-19
Leaders are faced with the new challenge of how best to engage their teams remotely in thse rapidly changing and uncertain times. Here are actions to take.
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Getting to the Root of Self-Care
Upside down. For many of us, the world is upside down now, and we don’t know how or when it will feel right-side up again.
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Tips for Managing a Remote Team – On Demand Webinar
Watch our on-demand webinar to discover techniques to prepare your managers to engage a remote team confidently and effectively during uncertain times.
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Navigating COVID-19: Keeping Your People Engaged – On Demand Webinar
Watch our on-demand webinar to gather tips on how a healthcare organization with over 50,000 employees utilized digital tools to strategically engage their distributed workforce.
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Mastering 2 way communication banner

Mastering Two-Way Communication for Strategy Success – On-Demand Webinar
Watch this 30-minute, interactive conversation with Root’s Strategy Activation experts to identify proven ways to accelerate strategic results in your organization.
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How to Activate Purpose in Your Organization – Webinar
Watch our on-demand webinar of best-selling authors, Robert E. Quinn and Jim Haudan discussing higher purpose and how to make it stick in your organization.
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What are your Blind Spots Book - Jim Haudan

Engaging Your People’s Hearts & Minds – Webinar
Watch our on-demand webinar to answer the question, what can we do as leaders to engage the hearts and minds of our people?
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More
What are your Blind Spots Book - Jim Haudan

Creating a Culture of Truth Telling – Webinar
Watch our on-demand webinar to answer the question, what can we do as leaders to make it safe for our people to tell the truth to make business better?
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Fearless engagement

Creating Fearless Engagement
Realism and truth-telling are at the heart of authentic engagement and change. But at people people rarely tell each other the truth.
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people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
Read More

Experiences → Attitudes → Behaviors: The Secret to Real Change
Get a solid view and understanding of your employees’ experiences, attitudes and behaviors and you’ll have the tools you need to create lasting change.
Read More

Creating Powerful Connections with Customers – Phil Cordell
By focusing on the power of creating connections with customers, Hilton has been disrupting a competitive marketplace for years.
Read More

Disrupting the Airline Industry with Kerry Philipovitch
Kerry Philipovitch, shares how American Airlines engages and empowers its people to deliver a game-changing customer experience.
Read More

How are You Engaging Employees to Inspire Change?
Learn why disengaged employees prevent organizations from reaching their goals. A proven formula helps engage employees to accelerate the change.
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The HR Manager in Your Organization
Having fun activities at work and giving out t-shirts doesn't really keep people from leaving. Let's start giving people what they really want at work.
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The Millennial in your Organization
Millennials want to do their best, so take more than an hour to engage them in the big picture and show them how they fit into the new strategy.
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The Skeptic in your Organization
This guy can make or break your next change initiative. Include him in the why, what and how of the strategy, and you will see a difference in the results!
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US Airways – Service Recovery Done Right Pays Off
US Airways created a Learning Map® module focusing on reliable operations and service recovery. Utilization rates of service recovery tools nearly doubled.
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United Concordia Dental
United Concordia’s UCGrowth initiative using the Root Learning Map experience helped the company successfully retain its business and attract new customers.
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Starbucks — Creating Excitement for Training
Learn how Starbucks partnered with Root Inc. to create and deliver three leadership training programs that aligned with their unique culture.
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Scotiabank – Communicating Change
Working with Root, Scotiabank developed a series of Learning Map® modules to introduce a comprehensive business strategy to transform its service delivery
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Building COVID-19 Vaccine Advocacy for Healthcare Organizations from the Inside-Out

 Kalen Stanton and Aastha Minocha and Philip Clothiaux
Health care providers will receive potentially lifesaving COVID-19 vaccines in the coming weeks. The biggest obstacle sn’t access to freezer space or distribution – it's convincing caregivers and then the public to get the vaccine. Here are three critical ingredients to getting authentic buy-in from within your organization.
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The Importance of Financial Literacy in Health Care

Affected More Than Infected: The Importance of Financial Literacy in the COVID-19 Era

 Philip Clothiaux and Aaron Savage and Don Maclean and Sarah Buck
To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.
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Experience Design for Exceptional Patient Experiences

Three Tips to Deliver Top-Notch Health Care Experiences During COVID-19 and Beyond

 Aastha Minocha
Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.
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Improving the Patient Experience

Stop Medical Distancing and Solve the Patient Experience Challenge

 Annie Alber and Philip Clothiaux and Bridget Stallkamp
Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.
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meaningful end-of-life conversations

SAVING A DEATH: CREATING MEANINGFUL END-OF-LIFE CONVERSATIONS

 Kalen Stanton
In this session, we are joined by Dr. Michael Wilson of the Mayo Clinic. Dr. Wilson studies the end-of-life experience of care in the ICU and has augmented his focus in response to the unique needs and circumstances that have been brought to light by COVID-19.
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Patient Experience Lexicon in the New Normal: How Would You Like Your T(ea)?

 Kalen Stanton and Mercedes Roling
Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.
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HOW TO ENGAGE A CLINICIAN

 Kalen Stanton
Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.
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Leading Through a Crisis

 Kalen Stanton and Rich Berens and Karen Stigall
In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.
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Remote manager

10 Musts for Leading Through a Crisis
A guide for maintaining a strategic focus through your crisis response. The assessment will help you discover some of the blind spots within your own organization.
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Enriching the Employee Experience: 7 Guiding Principles to Creating Healthy Teams

 Kalen Stanton and Gary Magenta and Aastha Minocha
When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.
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Your Next Great Leadership Story

 Kalen Stanton
Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.
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Sustaining Change is Hard

 Root, a Part of Accenture
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Why Your Data Story Is Really About Trust

 Kalen Stanton
Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.
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meaningful end-of-life conversations

What’s the Purpose? Navigating the Uncertainty of Change

 Kalen Stanton
If we don’t have that clarity of purpose and direction from the why standpoint, then how much harder is it to envision what our desired future state?
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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people with speech bubbles

Culture Change Secrets Revealed
The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.
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Healthcare is Focusing on Patients AND Its People, So I’m Headed Back to My Roots

 Heather Lee
Healthcare is learning from retail and hospitality that in order to achieve the best patient experience they need to invest in the employee experience.
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When Self-Discovery Leads to Lasting Health Behavior Change

 Nolan McNulty
Engaging people in the "why" and "how" enables them to see how they can personally impact the change and how it benefits them and everyone around them.
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200,000 Deaths a Year. Is It Time for a New Approach to Patient Safety?

 Root, a Part of Accenture
Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.
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The Waiting is the Hardest Part

 Root, a Part of Accenture
It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.
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A Patient in your Health System
A patient already has a lot on their plate, scheduling tests and dealing with paper work shouldn't be another burden for them.
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The Surprising Disruption that Fuels Patient Experience

 Root, a Part of Accenture
Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.
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Why Patient Experience Matters to Me

 Root, a Part of Accenture
Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.
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Healthcare Reform Act – The State of Readiness

 Root, a Part of Accenture
Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?
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Reflecting on 2022: Eight Questions to Ask Yourself

 Root Inc.
How prepared are your people for the changes that 2023 will bring? Take this assessment to find out.
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Smart Strategy Activation in Spite of Uncertainty

 Michael Felden
Strategy activation isn't simple, but there are proven ways to successfully activate the strategies that drive organizational and cultural change. Do you know them?
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Are You Engaging Your People in the Story of Your Strategy?

 Brad Haudan
Interested in improving your leadership skills? Read this excerpt of Brad Haudan's interview with Karin Blair on how to engage others in your strategy story.
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How Successful Strategies Win: Strategy Activation Process

 Brad Haudan and Don MacLean
Strategic change is a process. Do you have the right plan in place & the know-how to execute it successfully?
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Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
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Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
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WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
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In Light of Change: Healthcare experts discuss digitization, honesty, the power of storytelling, and more

 Alli Kornrich and Coles Lawton and Aastha Minocha
Dialogue brings people together and elicits curiosity. Hear what healthcare leaders had to say about data, Machine Learning, creating cultures of trust & more.
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Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
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Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy

 Colby Fordham
One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
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Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
Read More

Why is your strategy failing? There are three likely explanations.

 Nolan McNulty
To increase the odds of success, here are three mistakes to avoid when activating your next initiative.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Setting Your Strategy up for Success: The 8 Questions Leaders Must Ask

 Root Inc.
While many strategies fail, the truth is that with some thoughtful planning and time, you too can pave the way for strategy activation success.
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The 5 Key Elements for Culture Success

 Root Inc.
An organization's culture is one of its main selling points. Unsure if your culture appeals to today's employee? It's time to figure it out.
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The Three Critical Leadership Tips of 2022

 Jim Haudan and Rich Berens
People are reassessing how they spend their time. If leaders want to keep valuable employees, they need to become active players in the Great Reassessment.
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Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More

Four Mindset Shifts Leaders Must Make Now for Future of Work

 Root Inc.
Leading organizations that meet people where they are & can adapt to change is hard, but not impossible when leaders have the right mindset.
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You Can’t Spell Employee Experience Without Change Resiliency

 Nolan McNulty
It's time to help your people understand that while change is out of our control, how we respond to it is very much in our control.
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Five Steps to Setting the Right Business Priorities

 Root Inc.
Asking the right questions is instrumental in developing the right strategy for your people and your organization. This exercise will help you get started.
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Workforce Evolution and the Employee Experience

 Jim Haudan
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
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Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
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The Antidote to the Great Resignation

 Jim Haudan
Great leaders know how to actively listen and empower rather than direct and tell. It's the best way to unlock the power of human capital.
Read More

The Sustainability Struggle: Succeeding in a Carbon-Neutral Supply Chain

 Brent Shroy and Don MacLean
What are you doing to tell your sustainability story? The time to hone this part of your organization’s strategy is now.
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9 Tips Proven to Activate Culture and Strategy

 Root Inc.
Innovation and change are paramount to any organization that wants to be a market leader. Here are 9 tips to help leaders make the difficulties of change more palatable, and better yet, lead to success!
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STRATEGY + VISUAL STORY + DIALOGUE > STRATEGY

 JJ Pastore
Visualization can help take the sting out of change by adding the necessary context that is so often neglected in corporate communication.
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Organizational Change Only Works If Leaders Go First: Three Tips to Make This Happen

 Root Inc.
If you expect emotional and behavioral change of others, you must first expect it of yourselves.
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Empathy 2.0: The Answer to Changing Employee Needs

 Nolan McNulty and Heather Roberts Washington
Managers must need to know how to lead with Empathy 2.0 if you want to get the best out of your people. Are they ready?
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The Five Fundamental Beliefs to Successful Strategy Execution

 Brad Haudan
Five tips to help leaders craft a strategic plan that can be the gateway to sustained success.
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The Speed of Change for Utilities Is Accelerating – Are You Ready to Keep Pace?

 Brent Shroy
The utility industry is complex and uncertainty is creating stress for your people. It's time to prepare for change.
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Workers demands are changing

Work and the New Worker – Is Your Organization Prepared?

 Root Inc.
As leadership teams discuss plans for hybrid work and culture, they’re relying on HR leaders to successfully develop and engage their people.
Read More
Manager Development Tips

Tips For Helping Managers Navigate Changing Employee Needs
Root's Unlocking Talent innovation hub shares tips for leaders to help their managers navigate the changing needs of employees
Read More

Three Do’s and Don’ts for Your Post-Covid-19 Workplace

 Jim Haudan
We can't return to the “old” ways of working or leading. Here are three do's and dont's for a post-Covid workplace.
Read More

Manage Your Manager Burnout: 4 Things You Can Do Today

 Root Inc.
Neither the amount of change being faced in the workplace nor the pace of change is about to let up. Leaders need to work harder to ensure their managers are ready.
Read More

Culture Change During a Merger or Acquisition
When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.
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Adaptability and Agility

Adaptability and Agility: Absolutes for Every Organization
Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.
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Five Tips to Embrace Business Agility

 Jared Page
As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.
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Simplifying the Complex

Operations in a Time of Uncertainty – 4 Tips to Reaching Clarity

 Brent Shroy
Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.
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Finding Balance in a COVID-19 World

 Jason Cash
Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!
Read More

Sustaining Change is Hard

 Root, a Part of Accenture
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
Read More
Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

 Aleassa Schambers
Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
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Leading Change When Operations Can't Stop

Leading Change When Operations Can’t Stop

 Brent Shroy
Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.
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Banner image for Storytelling white paper

7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
Read More

Vattenfall Energizes the Business with New Strategy Rollout
Vattenfall leverages a Root Learning Map experience to help its people understand market changes, its requirements and the strategic implications
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Star Alliance – Using a Blended Approach
Star worked with Root to create a set of eLearning modules to help member carriers enhance employees’ knowledge about products and services.
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Pulte Enhances Quality by Focusing on the High Performers
PulteGroup leadership knew working with Root to uncover the organization’s “bright spots” was a smart - it saw an immediate rise in customer satisfaction.
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DuPont Pioneer Helps Employees Understand The Importance of Connecting to Business Processes
Root creatively presented the critical information that helped employees avoid overload and embrace what really mattered to their jobs and the company
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McDermott – Blending Entities: Minimizing the Discomfort
The two entities had distinct cultures, approaches, and ways of executing business. Root assisted with leader alignment followed by a Learning Map® visual
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Reflecting on 2022: Eight Questions to Ask Yourself

 Root Inc.
How prepared are your people for the changes that 2023 will bring? Take this assessment to find out.
Read More

A New Way to Think about Your KPIs

 Rich Berens
Are you thinking about your KPIs in the wrong way? How Fantasy Football can help you reach your goals.
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Breaking Free from the Traditional Approach to Change

 Nolan McNulty
Successful change occurs when you empower a group of people to help lead the change; here are 3 skills everyone needs.
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If You’re Not Focusing on Your Managers, You’re Failing

 Nolan McNulty
When it comes to learning & development one group isn’t getting enough attention, and these folks often have the most impact on the business: managers.
Read More

Are Your Leaders Leading with a Human-Centric Mindset?

 Root Inc.
Employees are setting the standards. They are forcing the changes. Is your organization listening?
Read More

The Accountability Myth

 Jim Haudan
Do you hold people accountable or do you CREATE accountability? The difference is important and could change the way your people feel about work.
Read More

Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
Read More

Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More
positive intent power

Assumptions Impact Success: The Power of Positive Intent to Build Trust

 Jim Haudan
Assuming positive intent is the single behavior that high-performance teams choose time and again. How’s your intent meter reading?
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From Outdated to In Your Palm: Make Training Work for Today’s Employees

 Holly Grimm
The way we train our employees needs to change. Are you using mobile devices? Are you embracing microlearning? If not, the time is now.
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Leaders Need to Give Power Back to Their People

 Jim Haudan
What if people need to stop waiting to receive what they want and instead start changing their own experience, with or without permission?
Read More

The Future of Work is an Open Road

 David Seals
To help their organizations realize success, leaders need to create high-quality experiences that unlock their peoples' discretionary efforts. Are you ready?
Read More

Simple Actions and a Deep Curiosity Make the Greatest Impact

 Jim Haudan
Today leaders must do more to create a place that reenergizes people & enables them to contribute their best. Here are two key questions to ask.
Read More

Five Ways to Create Genuine Connections that Matter

 Jim Haudan
According to a Harvard study, 85 percent of professional success comes from people skills. Here are five tips to help you find more success!
Read More

Six Tips to Become a Mega-Productive Manager

 Root Inc.
Being a manager is tougher than ever. Here are six tips to help this indispensable role perform to the best of their abilities.
Read More

The Antidote to the Great Resignation

 Jim Haudan
Great leaders know how to actively listen and empower rather than direct and tell. It's the best way to unlock the power of human capital.
Read More

Talent Acquisition Managers are Focused On the Wrong Things

 Aleassa Schambers
Hiring managers are focused on the wrong things. Look for the characteristics of high performers and forget everything else.
Read More
Manager Development Tips

Tips For Helping Managers Navigate Changing Employee Needs
Root's Unlocking Talent innovation hub shares tips for leaders to help their managers navigate the changing needs of employees
Read More

Three Do’s and Don’ts for Your Post-Covid-19 Workplace

 Jim Haudan
We can't return to the “old” ways of working or leading. Here are three do's and dont's for a post-Covid workplace.
Read More

THE FUTURE OF WORK IS NOW: THE MINDSETS BEFORE SKILLSETS
The future of work is here. However, before you can develop new skillsets, you must first build change mindsets.
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Talent Shortage or Subpar Employee Experience? A Tale of Two Cities

 Root, a Part of Accenture
Yes, it is possible for your organization to rise above the current talent-shortage trend and cultivate its next generation of leaders.
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PART 3: Unconscious Bias Efforts: Education Infused with Empathy

 Aaron Epting and Dr. Sarah Garver
For organizations to create the connections that mitigate unconscious bias, focus on empathy. Here are three actions to take.
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creating a cohesive team

Three Ways Leaders Can Create Connections in 2021 and Beyond

 Jim Haudan
Creating highly connected and bonded teams is different now. Three habits leaders can adopt to create connections and help people feel valued.
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I’m Biased. So What? Why Unconscious Bias Training Doesn’t Work

 Aaron Epting and Dr. Sarah Garver
Unconscious bias training doesn't work. Here are three reasons bias trainings often fail and what we propose doing differently.
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The Way We Lead Change Needs to Change

 Tracey Fletcher and Heather Roberts Washington
To build resiliency and lift the fog of change fatigue that is our reality in 2021, we must think differently about how we lead change. Consider these three tips.
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It's Time to Celebrate

TIME OUT TO CELEBRATE: THE SECRET TO AN ENGAGED TEAM IN 2021

 Root, a Part of Accenture
How can leaders create engagment despite the tidal wave of chaos casued by the pandemic? Celebrate your teams any chance you get.
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If You Build It, They Will Come: Connect Learning to Strategy
If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.
Read More

DEI in 2021: Slow Your Roll and Act With Urgency

 Aaron Epting
In many cases, the flurry of DEI-related activity in 2020 has been healthy, productive, and long overdue. If you're struggling with creating a diverse, more equitable, and more inclusive organization, read on for tips and strategic advice to help you on this journey.
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Virtual Events Done Right

6 Tips to Ensure Your Virtual Event Beats Your In Person One

 Meredith Belman and Micah Sawyer
The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.
Read More

Engaging People in Duress Versus Engaging People in Success to Achieve Strategic Change

 Jim Haudan
Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.
Read More

6 Reasons Why Servant Leadership is Best

 Jim Haudan
A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.
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10 STRATEGY QUESTIONS SMART LEADERS ASK THEMSELVES EVERY DAY

 Jim Haudan
Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.
Read More

The Eleven Key Behaviors of High-Performance Teams

 Jim Haudan
When a senior team makes behavioral ground rules or behavioral expectations like this for the team as a whole and for each member individually, they’ll be well on their way to high performance
Read More

The Key to Becoming the Top 5%

 Root, a Part of Accenture
The CHRO is a critical component of long-term organizational growth, so how can CEOs empower their CHROs to give rise to growth?
Read More

Reflecting on 2022: Eight Questions to Ask Yourself

 Root Inc.
How prepared are your people for the changes that 2023 will bring? Take this assessment to find out.
Read More

The Missing Process That Makes All the Difference: Strategy Activation Through People

 Jim Haudan
As you prepare to activate your strategy, remember who helps bring it to life: YOUR PEOPLE. Here are eight steps to help bring your plans to reality together.
Read More

Taking a Page from the Accenture Life-Centric Playbook: Why Organizations Need to Adopt This Mindset

 Root Inc.
Is your organization achieving growth and change? If you're struggling, consider adopting a life centric strategy. Not sure how? Learn more here.
Read More

Five Ways to Ensure Your M&A Thrives

 Root Inc.
Culture must be at the forefront of leaders’ minds before, during, and after an M&A. Here are key things to do, as well as to avoid, during this critical time.
Read More

Getting Back to Employee Engagement Fundamentals: A Review of the Four Roots of Engagement

 Root Inc.
Employee engagement continues to be a priority for organizations, but we have four roots of engagement that can help reverse this issue. Keep reading to learn more!
Read More

Are Your Leaders Leading with a Human-Centric Mindset?

 Root Inc.
Employees are setting the standards. They are forcing the changes. Is your organization listening?
Read More

Quiet Quitting: Fan It or Fight It?

 David Seals
Quiet quitting has been a long-standing issue plaguing organizations worldwide for years. It's time to fix the issue. Do you have a plan?
Read More

The Accountability Myth

 Jim Haudan
Do you hold people accountable or do you CREATE accountability? The difference is important and could change the way your people feel about work.
Read More

Is Your Organization Ready to Activate Your Strategy? Eight Questions to Ask Today.

 Root Inc.
Is your organization ready for strategy activation? Ask yourself these 8 questions and assess if you're likely to succeed...or struggle.
Read More

Why You Must Be Multilingual

 Curtis Robinson
Are you multilingual? If you take time to learn your internal customer’s language, they'll recognize your effort and become more open to your recommendations.
Read More

5 E’s of Experience: Why Internal Marketing is Key to Strategy Activation

 Root Inc.
Without engaged and excited employees, the best plans are rendered useless. Here are five tips to help you entice employees to help activate your strategy.
Read More

Leadership Lessons from the Flea Circus

 Jim Haudan
Job crafting is a powerful tool and can help employees find long-term enjoyment at work. Is job crafting a priority at your organization?
Read More

Quotes from Three Decades of Taking Notes on Strategy Activation and Human Change

 Jim Haudan
The lessons learned through others can be extremely impactful on your journey. Here are some quotes to inspire you at work and beyond.
Read More

WHEN ONE CUSTOMER LOVES DIGITIZATION AND ANOTHER WANTS A HUMAN CONNECTION – WHAT’S THE RIGHT ROUTE?
Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Read More

Diverse Representation at the Top: What Business Leaders Can Learn from the NBA and NFL

 Aaron Epting
Creating an inclusive and diverse workplace is critical to creating a positive culture and employee experience. Are you taking the right steps?
Read More

Seven Steps to Building an Onboarding Program with Long-Term Retention in Mind

 Chris Williams
Onboarding is critical to retaining talent & empowering employees to contribute to strategic goals. Is your organization onboarding the right way?
Read More

How to Ensure That Silos Don’t Divide Your Business: Three Tips for Success

 Root Inc.
Good strategies require different input & strengths to be effective. Silos are debilitating to good strategies. Use these 3 tips to stop silos from blocking success.
Read More

Wondering How to Engage Your People? Start By Transforming the Skeptic

 Root Inc.
To get your people excited about a new initiative, make sure you get the "skeptic" on your side. Here are three tips to do this with success.
Read More

Why is your strategy failing? There are three likely explanations.

 Nolan McNulty
To increase the odds of success, here are three mistakes to avoid when activating your next initiative.
Read More

Storytelling: How to Activate Strategies and Inspire Your People

 Rich Berens
Storytelling is a leadership blind spot that has been facing the business world for the past 20 years. It’s time to address this.
Read More

How to Be the M&A Leader Your People Need: 5 Tips From Inside the Process

 Michael Felden
Organizational change is never simple, and an M&A is no exception. To maximize success, follow these 5 tips that focus on culture, your people & communications.
Read More

Setting Your Strategy up for Success: The 8 Questions Leaders Must Ask

 Root Inc.
While many strategies fail, the truth is that with some thoughtful planning and time, you too can pave the way for strategy activation success.
Read More

Four Tips to Transform Employees Into Brand Advocates

 Heather Lee
Employees want to be a part of something bigger, to belong, to go on meaningful journeys & make an impact. Here's how to make this a reality within your organization.
Read More

Six Ways to Engage Customers Via Your People

 Phil Hamburg
Companies that deliver great customer experiences also deliver great employee experiences. Do you have a winning employee strategy in place?
Read More
Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
Read More

The Future of Work is an Open Road

 David Seals
To help their organizations realize success, leaders need to create high-quality experiences that unlock their peoples' discretionary efforts. Are you ready?
Read More
CX can never exceed EX

Customer Experiences Can Never Exceed Employee Experiences: 3 Tips to Improve Your EX

 Root Inc.
Employees are your most important customers. It’s time to start treating them that way. Here are three tips to help.
Read More

Simple Actions and a Deep Curiosity Make the Greatest Impact

 Jim Haudan
Today leaders must do more to create a place that reenergizes people & enables them to contribute their best. Here are two key questions to ask.
Read More

Is Your Organization Skilled in the Art of Dialogue? 6 Tips for Communication Success.

 Jim Haudan
Dialogue is at the root of all effective engagement and group action. Here are six tips to help ensure that dialogue thrives at your organization.
Read More

Balancing Digitization and Human Interaction: Can You Get It Right?

 Phil Hamburg
Arming employees with the confidence, knowledge & support to deliver amazing person-to-person interactions is critical. Do you have a winning strategy?
Read More

Workforce Evolution and the Employee Experience

 Jim Haudan
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
Read More

Workforce Evolution and The Employee Experience
What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.
Read More

Taming the Beast: Your Guide to a Consistent Decision-Making Process

 Brad Haudan
Smart decision-making creates countless benefits for your business. Do you have an effective process in place?
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Digital Transformation Acceleration Guide
After months of planning and painful technology integration, adoption is…underwhelming. Why? Your digital transformation guide has answers.
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How to engage your people Webinar by Root

How to Engage Your People to Accelerate Technology Change – On Demand Webinar
Watch our on demand technology adoption webinar to discover the common people challenges that can create choke points for tech change.
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What Can COVID-19 Teach Us About How We Use Technology?

 Root, a Part of Accenture
What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.
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Sustaining Change is Hard

 Root, a Part of Accenture
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.
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Maximizing Technology Adoption Checklist
After months of planning and painful technology integration, adoption is…underwhelming. Why? Download your technology adoption checklist to find out.
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7 Steps to Telling Stellar Stories
Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.
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Abstract background - new technology

This is Why Your Users Aren’t Adopting Your New Tech

 Chris Williams
We’ve all experienced it before. A new piece of technology is introduced that’s designed to make the workforce faster, smarter, and more efficient.
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Your People's Great Reassessment

Your People’s Great Reassessment
Enable leaders to help their organizations truly flourish, not only in profitability, but in people engagement and happiness.
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Manager Development Tips

Tips For Helping Managers Navigate Changing Employee Needs
Root's Unlocking Talent innovation hub shares tips for leaders to help their managers navigate the changing needs of employees
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THE FUTURE OF WORK IS NOW: THE MINDSETS BEFORE SKILLSETS
The future of work is here. However, before you can develop new skillsets, you must first build change mindsets.
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If You Build It, They Will Come: Connect Learning to Strategy
If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.
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Diversity and Inclusion Case Study – Restaurant Chain
Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture
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Diversity and Inclusion Case Study – Restaurant Chain
With a 1,000+ locations and 50,000+ employees, this global organization reinforced its values, purpose and commitment to diversity and inclusion.
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Leading Chang illustration

Leading Change by Root
If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.
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Unlocking Talent
Our talent management strategies help companies promote employee engagement and develop their workforce to support business strategies.
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TIPS FOR MANAGING A REMOTE TEAM

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Tips for Managing a Remote Team – On Demand Webinar
Watch our on-demand webinar to discover techniques to prepare your managers to engage a remote team confidently and effectively during uncertain times.
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5 Surefire Ways to Connect Strategy to Leadership Development
Make sure your talent strategy supports your strategic initiatives. 5 ways to helps your talent accelerate change.
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How to Activate Purpose in Your Organization – Webinar
Watch our on-demand webinar of best-selling authors, Robert E. Quinn and Jim Haudan discussing higher purpose and how to make it stick in your organization.
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Accelerate Change with Managers – Webinar
In this on-demand webinar, we profile our Root Compass® manager development experience and share the four things high-performing managers have in common.
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Swarovski transforming culture

Transformation to a Luxury Brand. Engaging the Organization in the Vision.
Swarovski’s goal was to “elevate” or transform in-store retail operations into a premium luxury experience both for consumers and sales consultants.
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Cheddar’s – How to Deliver The Cheddar’s Scratch Kitchen Experience
Cheddar’s needed its team members to promote their scratch difference, so they partnered with Root to create a consistent and engaging experience
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The Manager in your Organization
You have never given your managers the tools and capabilities they need to lead and motivate their teams. Which means you'll never see the change you want.
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How are You Engaging Employees to Inspire Change?
Learn why disengaged employees prevent organizations from reaching their goals. A proven formula helps engage employees to accelerate the change.
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The Children’s Place – “Crime Scene Investigation” Teaches Loss Prevention and Safety
The Children’s Place teamed with Root to create an interactive game-type training for its loss prevention program and teamed it with hands-on practice, .
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TD Wealth Empowers and Engages Women Investors
Working with Root, TD created a centralized program that differentiated its brand from the competition in order to “win with women.”
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Synopsys Springboards Growth With Leadership Development
Approximately 300 Synopsys managers have gone through the Root Compass® experience and has been a standout success across the globe.
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Starbucks — Creating Excitement for Training
Learn how Starbucks partnered with Root Inc. to create and deliver three leadership training programs that aligned with their unique culture.
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Star Alliance – Using a Blended Approach
Star worked with Root to create a set of eLearning modules to help member carriers enhance employees’ knowledge about products and services.
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Pulte Enhances Quality by Focusing on the High Performers
PulteGroup leadership knew working with Root to uncover the organization’s “bright spots” was a smart - it saw an immediate rise in customer satisfaction.
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PLS – Managers Delivering the Customer Experience Through Teams
The Root Compass manager development program had a measurable impact on PLS, with Course Effectiveness receiving an average score of 4.64 out of 5.
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Petco – Exceptional Customer Experiences
Root Compass® helped Petco improve Manager Effectiveness by 8%, Employee Engagement from 75% to 84%, and reduce turnover by 30%
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Panda Restaurants – Blended Training Shows Big Results
Results showed if the curriculum created by Root was were rolled out system-wide, gross sales would increase by as much as $2.4 million annually for Panda
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MedImmune – Creating an Environment of Learning
They had planned for an 80% response rate and saw nearly 100% completion. Leaders say they have seen the level of knowledge shifting and growing over time.
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Chiquita – Blended Learning Solves Two Problems
Using a blended learning, 91% of respondents said the sessions helped them understand system changes and their understanding was “better or much better”:
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3 Tips: What Your Strategy Needs, But is Missing

No one remembers a memo, so why do we think they will activate strategy? Start making strategy stick with visualization, data, and dialogue.

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