Resources

What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.

Watch our on demand technology adoption webinar to discover the common people challenges that can create choke points for tech change.

Change is inevitable whether yourorganization is thriving or struggling, and the pace at which you must respond to change is accelerating.

During the merger of two multi-billion dollar companies, leaders recognized future success hinged on melding two very different organizational cultures.

Global restaurant chain with 1000+ locations and 50,000 employees created a program to reinforce the organization's diverse, inclusive and equitable culture

With a 1,000+ locations and 50,000+ employees, this global organization reinforced its values, purpose and commitment to diversity and inclusion.

Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.

If you want to achieve the change your organizational is after, you've got to help your people through it.That starts with change leaders.

I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?

Watch our on demand resilience webinar to discover why people leaders and managers hold the key to building a resilient workforce.

Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.

When two multi-billion dollar companies merged, they realized they needed to meld two significantly different company cultures to ensure future success.

Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.

Watch our on demand, virtual conference on transforming your thinking on activating your strategy through your people and engaging your people virtually.

At Root, we believe in challenging you to become a disruptor, and then empowering you and your people to get engaged in that journey. It's time - will you disrupt or stay stagnant and watch someone disrupt you. What do you choose?

The world isn’t going to stop changing so what is your retail or hospitality business doing to pivot and adjust strategy to meet customers where they are?

During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.

Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.

Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.

There is a better way to make decisions – a way to take different perspectives into account and to arrive collaboratively at a suitable solution.

As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.

When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?

You can significantly improve results when you understand what drives people’s decision to change and design your strategy launch with that end in mind.

When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.

Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.

If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.

COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.

Jim Haudan speaks with Dr. Rick Lofgren, president and CEO of UC Health, and Charlie Piscitello, chief people officer at Acutus Medical, Inc. to get their thoughts as how leaders can best lead during challenging times.

As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.

On the third episode of the series, Gary Gray and John Baldoni share thoughts on meaningful ways on how to lead people through crisis.

During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.

Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.

Engagement surveys have a place and time.This is not it. But it's still critical to know what people are thinking,to guide organizational shifts.

While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.

The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.