Heather Roberts Washington

More is lost by indecision than by making the wrong decision. Yes, the wrong decision is better than indecision.

For so many organizations, performance improvement has become something of a stalemate. We wag our finger at underperformers and then point at the high performers, saying, “Why can’t you be more like them?” We showcase our highest achievers at annual conferences or in company-wide webinars and ask them to tell us what makes them so great. After all, since their work is so exceptional, they must have some tricks of the trade to share, right?

The world’s best strategy activation leader intuitively lives by these beliefs and knows they’re no longer measured by their individual brilliance but by their ability to serve others by shifting mindsets and building capabilities across the enterprise.