When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.
During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.
You know that co-worker whose inbox is always empty? How about the one who never fails to do the pre-work before training sessions? Or, the one who gets their expenses done before the plane even touches down on the tarmac? You know… those stunning overachieving masters of productivity that you love to hate? Add the … Continue reading “6 Secrets of Mega-Productive Managers”
“There aren’t enough hours in the day.” If I had a dollar for how many times I hear this – especially at work. Many of us stress out about completing every last item on our to-do this, as if the world will implode if we do not. We skip lunch. We work late. Sometimes, we … Continue reading “It’s About Time to Get Realistic… About Time”
A new year conjures images of a fresh start in almost every aspect of our lives. While it’s no secret that I’m not into the whole idea of New Year’s resolutions, I do believe that the beginning of a new year offers huge opportunity. It’s a chance to look at things with a fresh set of … Continue reading “New Year = New Perspective For Managers”
Employee engagement is often a term thrown around organizations (sometimes much too loosely) with very little behind it. True engagement isn’t just a box you check on some random human resources form. It’s something that has to become part of your corporate culture and MUST be based on strategy. You can’t just pull an I Dream … Continue reading “Don’t Just Engage Employees, Strategically Engage Them!”
Just the title alone makes you cringe, doesn’t it? Are you already scared for the poor associates that have to endure a customer who refers to himself as a customer experience connoisseur? I, too, feel for some of the customer experience associates that have to deal with me but I promise that my intentions are … Continue reading “A Customer Service Connoisseur Goes Shopping”
I’ve just finished reading yet another article on how to hold good meetings. If you are anything like me you don’t find the topic all that exciting but are searching for that elusive holy grail of how to “give good meeting.” Are you spending most of your days in back-to-back meetings, leaving post-work after hours … Continue reading “Another Meeting?!?”
I recently read Fast Company’s publication of Tony Hsieh’s email to all Zappos employees entitled “Adopt Holacracy or Leave.” I love how progressive Tony is with his business model and management thinking. Even more, I appreciate Tony’s gentle demeanor blended with his blunt honesty. Tony has a vision for creating self-organizing and self-managing business-centric groups at Zappos. His … Continue reading “Are Managers Dead?”
In case you’re not familiar (is that possible?), Monster.com is a global online employment site for people seeking jobs and the employers who need great people. It also happens to be how I found my job at Root. Anyway, on their worldwide network, Monster sees 7,900 job searches conducted per minute. Yes, MINUTE. As in about 132 job … Continue reading “The Deal with Hostile Bosses”
Let’s be honest, managing people is no simple job. In fact it’s one of the most difficult roles to excel in, and there is no single recipe for success – no book, no program, no “silver bullet” that can prepare someone to master the skill-set quickly. Why? Because we are talking about leading human beings … Continue reading “You want great managers? Focus on the fundamentals.”
I’ve just returned from a once-in-a-lifetime experience – the Olympic Games in my home country of Great Britain, and I’m still buzzing with pride, emotion, and an unforgettable feeling of goodwill and bonhomie towards, well, everyone! It sounds corny, but it was truly exhilarating to be part of the Olympic movement as a spectator and … Continue reading “The Olympic Opportunity for Managers”
There are few things in business more important than having the right people in your company and ensuring that those people are set up for success – not just for individual success, but to help your company achieve its strategic goals. All too often, we hire new people with great excitement and anticipation only to … Continue reading “I really like him! Let’s hire him!”
Woody Allen was right. It’s unfortunate how often I’m disappointed when I try a new service provider (restaurant, other retailer, hotel, etc.). In some cases, I continue to be disappointed with the vendor, but I stay because it’s too much effort to switch (phone or cable company). My disappointment is the result of the vendors’ … Continue reading “90% of Life Is Just Showing Up”
Most people in their professional careers aspire to be managers. But when that day finally comes, most people are woefully unprepared for the myriad activities that we must be responsible for – including the well-being and development of the team members we are managing. Learning to be a good coach is one of the biggest … Continue reading “Lots to Do When You’re a Manager – Make Your Life Easier”
In April 2011, I completed a 90-day sabbatical with the National Outdoor Leadership School (NOLS) in Chilean Patagonia. Root – just like HBR’s April 2012 article titled “Wilderness Leadership – On the Job” – recognized the value for me becoming a more effective people manager by navigating waterways and mountains with a small team. NOLS’ guiding principles and … Continue reading “Managing People and Results? Self-Care Should be Top Priority”
Research shows that managers are the most important drivers of employee engagement, and that engaged employees create loyal customers. But front-line managers are “the ‘least ready’ workgroup in the company, even less capable than their entry-level employees” (Bersin & Associates). Without a strong development program, people learn to lead by chance. And these are the … Continue reading “Front-line Managers – Your Weak Link?”
Despite different organizations and different industries, despite different backgrounds and different tenure, I can always find one common thread in any group of managers. Of the hundreds of managers I’ve had the opportunity to coach this past year, all of them would give anything to have more time. It’s easy to agree that certain skills … Continue reading “A Manager’s Greatest Plight – The Relentless Pursuit of More Time”
There is a lot of advice out there for leaders – books, presentations, and blogs (ironic, I realize). In many cases that advice is meted out based on specific circumstances, such as going through a merger, entering a new market, or facing unprecedented economic challenges. That doesn’t even guarantee the advice will work for your … Continue reading “What Does It Mean to Be a Leader? Cutting to the Chase”
I was invited to speak with a networking group of HR managers on the topic of improving employee engagement in their organizations. I expected to have a conversation about best practices, so I prepared accordingly. I quickly realized that this group already understood the best practices, but they weren’t effective in launching their initiatives. These … Continue reading “Influencing Up”
A couple of weeks ago I was hosting a session for managers here at Root’s Corporate Headquarters in Sylvania, Ohio. We got to a part of the program where we talk about the importance of managers being able to connect their teams to the big picture of the business. And we’re not talking connectivity by … Continue reading “Managers: A lesson from Facebook”
We recently asked futurist Dr. James Canton about trends for 2011 in our last issue of The Watercooler, and he suggested some new ways for leaders to lead. In my opinion, the mentality that leaders and managers need for the near future and beyond is one of “don’t tell – ask.” The manager of the … Continue reading “The “Manager of the Future” – the Future is Now”
Over the past year or so I have heard many clients talk about their increased focus on the service profit chain. While I have heard it described a variety of ways most companies are paying close attention to 3 key links: Engaged Employees Produce Satisfied Customers Resulting in Increased Profits Based on my experience these … Continue reading “Great Managers: Are They The Missing Link?”
How ABC’s Hit Show, Extreme Home Makeover Gave Me Insights to Efficiencies and Strategic Engagement Extreme Home Makeover recently came to our city to film an episode. For those unfamiliar with the program, basically a deserving family is surprised one morning to find the show’s charismatically, hyper host telling them to vacate the house because … Continue reading “Good Morning, Management Family!”
In a previous life I taught beginner martial arts classes for adults, and also-on days when my karma was in particularly bad shape-for preschoolers. Which basically constitutes the two most uncoordinated demographics of people whom a martial arts instructor could ever be asked to train. And instead of keeping you in suspense for the entire … Continue reading “Metaphors: Like a Kick to the Head”
Have you ever been invited to help co-create a solution? It can feel daunting whether you have a whole day to discuss the issue and come up with an appropriate and effective solution or just an hour. The big question is always – where do you begin? Most people want to automatically go to “solution … Continue reading “Don’t Put the Cart Before the Horse”
For years, I’ve been fascinated by managers. The more I learn, the more I realize their vital role in the execution of strategy. I’m convinced that the development of managers should be a top priority for organizations wanting to deploy and sustain business strategy. But experience tells me that managers are the single most underinvested-in … Continue reading “Great Managers and Fresh Produce”
At Anchor Blue Retail Group, we target young people whose wardrobes are based on denim and jeans. At peak season, we employ about 5,000 people in Anchor Blue stores and Levi/Docker outlets. After a few years of market share and revenue decline, we knew we faced a challenge. For years, we had been locked in … Continue reading “Compass at Anchor Blue–a Perfect Fit!”
In a world of morebetterfaster, simplicity has always been crucial. Throughout the next decade, however, your ability to build simplicity into working with people could determine the winners and losers in the war for talent. Consider that over the next decade in the U.S., 70+ million Boomers will retire or re-focus their careers. 70+ million … Continue reading “Simplicity Just Got Urgent”
You can control third party cookies by adjusting your browser settings.
Continue and Agree.