Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?
Employees are resigning from their jobs at rates we’ve never seen before, making it clear that they’re the ones with the power. Leaders and organizations must adapt to meet the needs of today’s workers.
Do you know the truth about how your people are feeling right now? We'll fill you in. They're hurting, stressed, and exhausted, but don’t feel safe enough to tell us. It's time to figure out how to connect with your people and we have insights to help.
I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?
To maintain a positive culture that drives results, leaders need to constantly nurture it. Throw in a global pandemic and the need becomes exponentially greater precisely when we are most distracted. But positive culture in this environment is not optional – it’s necessary! Here are three strategies you can implement immediately.
Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.
The coronavirus has forced many to cancel meetings, conferences, and gatherings that were previously considered essential. Don't go dark, go virtual! Here are our top tips for driving virtual engagement that works.
Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.
7 Steps to Building a Learning Initiative that Grabs the Attention of Millennials and Beyond Have you ever had a seven-layer salad? I haven’t either. They’re too healthy. That’s why I’m going to be open about my obsession for another food with an equal amount of layers: the seven-layer bar (shout out to the best … Continue reading “How to Create the Best Company Training Initiative Ever”
Back in May, I wrote a blog about Zappos’ bold move to embrace a no-manager model. While a drastic tactic, I have always been a fan of moving away from the archaic managerial role and more toward one that revolves around coaching and development. As part of Zappos’ strategy, CEO Tony Hsieh’s offered a severance package to employees … Continue reading “Checking in on Zappos’ Holocracy Movement”
Every company has its own procedures and processes for new hires. From compensation and benefits forms, to training, to shadowing others – there are a lots of ways to bring new hires under the tent and make sure they become part of your organization and most importantly a contributor to the corporate strategy and culture. … Continue reading “Want Your Employees On Board? You Better Onboard!”
Not sure how many of you caught this recent Fast Company article on the new rules of work. It makes some really good points about how what we do every day is evolving. And that may be too light a word… less evolution, more revolution, it seems. “The old rules of work applied to an economy of … Continue reading “The New Rules of Work”
As a child in school, my teachers would say, “Gary, please be quiet and take your seat!” Year after year, no matter who the teacher was, what the grade or which subject was being taught, that mantra never changed. I was never a trouble maker, I merely wanted to connect with the other kids in … Continue reading “A First for Everything”
Last week, I talked about the challenge of senior leaders in building “collective intelligence” by owning the whole before their individual piece. When senior leaders are working too much on their individual agenda, they are often not spending enough time owning the whole — they’re not focused enough on the big picture of where the … Continue reading “Owning the Whole Before Your Piece – Part 2”
One of my favorite quotes from Anne Frank is: “No one ever became poor from giving.” I find it so simple, true, and inspirational. And yet, I’ve also found that people rarely give just to give and even those with tremendous resources don’t pull out the checkbook to give to anything and everything. Quite the … Continue reading “Giving Is Personal”
Creating employee engagement is a challenging endeavor for any organization, particularly if it’s suffering from low employee morale or if there is a “make or break” strategy that needs to be executed well for the organization to continue to be viable. Sometimes it’s difficult to know where to start. There is really no “one size … Continue reading “Missing a Critical Element of Employment Engagement?”
Adventures take shape in many forms. And from adventures there are usually lessons to be learned. I recently took part in a program offered by the National Outdoor Leadership School, which takes people of all ages on remote wilderness expeditions, teaching technical outdoor skills, leadership, and environmental ethics in some of the world’s wildest and … Continue reading “Survivor: Patagonia”
I recently returned from an overseas trip to Russia. My husband and I traveled from Detroit to Amsterdam to St. Petersburg to Arkhangelsk and back again in 6 days. A lot of traveling in a short period of time, but we couldn’t be more motivated and engaged. Even with the crazy time zones and lack … Continue reading “The Roots of Engagement in Russia”
In deciding what they will do – and do differently – to respond to today’s business challenges, organizations have moved onboarding up on the priority list. The ability to make new or redeployed employees productive and effective in the shortest possible time is more critical than ever. At its best, onboarding is a holistic process … Continue reading “Strategic Approaches to Onboarding”
Raise your hand if you work for a consulting firm. Raise your hand if your work has ever given you the opportunity to work closely with consultants. Raise your hand if your company has ever hired consultants. That’s a lot of hands up. Business and management consulting has a rather long history starting around the … Continue reading “The Infancy of Visual Consulting”
Do you believe that “a picture is worth a thousand words”? It refers to the idea that ideas and stories can be described with just a single image, instead of a large chunk of text. Well, last week, I received a picture from my older brother: A picture of my niece dressed as Belle (from … Continue reading “A picture is worth a thousand words”
We’ve all been there before. A new strategy is presented by the CEO or business unit leader. It’s about world-class customer satisfaction, operational excellence, innovation, ambitious growth targets, and how “we” are planning to displace the competition. And after that, not a whole lot seems to change. You don’t hear much about the strategy and, … Continue reading “Marketing the “Friendly Skies””
Imagine walking into your local watering hole and taking a seat at the bar. The bartender sets your choice beverage in front of you, let’s just say, I don’t know, a brown ale. However, the drink becomes the last thing on your mind, because the moment the drink touches the bar top it is illuminated … Continue reading “The iBar™ – Engagement at the Pub”
The Context I was watching my nephew as he struggled to complete his reading assignment for the night. The assignment was to read one chapter and write a short paragraph summarizing what he read. I sat down next to him and asked if he needed any help. “I hate reading! I always have to read … Continue reading “Different Learners, Different Learning Styles”
Strange as it sounds, training and Fruit Loops® have much in common. When considering training, we often think of instructional design models, learning management systems, curriculum structures, and learning theory. We ask ourselves, “Should training be mandatory?” More often than not, our answer is “Yes, otherwise employees won’t bother taking it.” Can you imagine asking … Continue reading “Organizational training and Fruit Loops®”
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