Customer Experience

Phil Hamburg Dec 8, 2021
Balancing Digitization and Human Interaction: Can You Get It Right?
Read this post
Gary Magenta Jan 27, 2021
Your Brand Can Survive for Decades—You Just Need to Blow Up Your Box
Read this post
Gary Magenta Aug 4, 2020
Your Stand on Health and Safety Will Help You Surpass the Competition: Are You Ready?
Read this post
Gary Magenta Jul 1, 2020
Traveling During a Pandemic: The Customer Experience is Anything But Consistent
Read this post
Gary Magenta Apr 28, 2020
SHAKING UP THE HANDSHAKE: REINVENTING THE CUSTOMER & EMPLOYEE EXPERIENCE (Part 2)
Read this post
Gary Magenta Apr 21, 2020
Shaking Up the Handshake: Reinventing the Customer & Employee Experience (Part 1)
Read this post
Bridget Stallkamp Mar 14, 2017
Better Suites, Fancier Tools and Faster Technology Does Not Equal a Better Patient Experience
Read this post
Heather Lee Mar 7, 2017
How to Use Micro-Connections to Create Happy Customers Over the Phone
Read this post
Heather Lee Dec 13, 2016
Customer Experience Lessons from the Super Flock (and yes, I’m referring to chickens)
Read this post
Gary Magenta Nov 21, 2016
Technology is Enhancing the Personal Connection, NOT Killing it!
Read this post
Gary Magenta Aug 25, 2016
My Experience with Customer Experience – Brooks Brothers vs. Men’s Wearhouse
Read this post
Gary Magenta Jul 19, 2016
Creating Customer Experiences that Differentiate Your Business
Read this post
Gary Magenta Jul 18, 2016
Authenticity Doesn’t Come From a Script: Lessons for Creating Exceptional Patient Experiences
Read this post
Gary Magenta Jul 14, 2016
Customer Experience Secrets Revealed – 3 Tips to Employ Right Now
Read this post
Phil Hamburg Apr 12, 2014
For Better or Worse: 10 Ways Your Managers Can Make or Break Your Customer Experience
Read this post
Phil Hamburg Feb 26, 2013