Recipe For Serving Up An Employee-Led Customer Experience
Oddly enough, the customer experience you deliver has almost nothing to do with the customer. But it has everything to do with your employees. In particular, it has everything to do with the employee experience you create for every person in your company – not just those on the front line and on the phones or those who serve your customers in person.
From the culture created by the leadership team, to the technology and processes supporting the customer experience (yes, even things like accounts receivable and the marketing automation system), to the authentic day-to-day interactions with your customers, everyone in the organization affects the experience.
To deliver a customer experience that differentiates your organization, get this recipe for three key insights that are proven to bolster your employee experience.