Posts by Root

The Surprising Disruption that Fuels Patient Experience

Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.

Do You Believe?

Root can help show you the big picture of change so you know how much longer you need to fight.

Delivering the Ultimate Customer Experience

A great customer experience ensures happy life-long customers which can be make or break an organization. Deliver the ultimate customer experience today!

The Three Common Pitfalls of Building Leadership Skills

Your managers are assets you can’t afford to take for granted. Learn four ways you can prevent leadership skills development efforts from falling short.

Top 4 Manager Skills for a Better Customer Experience

A frontline with the proper management skills provides the best customer experience possible which creates a very loyal customer base.

Forget Boomers and Xers-Millennials Are Where It’s At

Millennials. They’re entering the workforce in droves, and they’re not very quiet about it.

6 Ways to Deliver a Better Customer Experience

Customer experience is tough! Learn the 6 Do's and Don'ts of customer experience from Gary Magenta to make sure everyone understands your CX strategy

3 Essential To-Dos for New Leaders

Being a leader for the first time or at a new organization can be daunting. Follow these 3 To-dos to ease into the role a little easier.

New Study Reveals Managers as the Most Undertrained Employee

Training managers needs to be business as usual, not a nice to have. When we don't train managers things can go wrong fast.