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Posts by Root, a Part of Accenture


Successful Strategy Activation is All about Behaviors

The purpose of strategic planning is not to make plans. It is to change the way that we think and act. It requires changing behaviors.

The Key to Becoming the Top 5%

The CHRO is a critical component of long-term organizational growth, so how can CEOs empower their CHROs to give rise to growth?

Talent Acquisition Managers are Focused On the Wrong Things

Hiring managers are focused on the wrong things. Look for the characteristics of high performers and forget everything else.

Talent Shortage or Subpar Employee Experience? A Tale of Two Cities

Yes, it is possible for your organization to rise above the current talent-shortage trend and cultivate its next generation of leaders.

It’s Not You, It’s Me! The Truth Behind Your Talent Shortage

Your talent shortage has more to do with you and your organization than it does with the talent you're trying to recruit or retain.

Five Simple Ways to Bring a Renewed Energy and Attitude to Your Teams

What are you doing to improve the energy and attitude among your peers and teams? If you're stumped, read on for some tips to create a positive work environment.

Creating a Company of Businesspeople Makes Good Sense for Every Utility

How can organizations build and maintain trust with customers and communities? It's time to turn your employees into businesspeople.

Build Resilience with Change Leaders

Building change resilience across your business is achievable. Try using "empathy 2.0" to tune in to what matters most to your people during the change at hand.

The Way We Lead Change Needs to Change

To build resiliency and lift the fog of change fatigue that is our reality in 2021, we must think differently about how we lead change. Consider these three tips.


How can leaders create engagment despite the tidal wave of chaos casued by the pandemic? Celebrate your teams any chance you get.

What Do Costco Hots Dogs Have in Common with the Employee Experience?

For an organization to succeed it must have a strategy for creating a winning employee experience. Feeling stuck? Read on for three tips.

Seven Workforce Challenges for Leaders and How to Tackle Them

Companies that can turn obstacles into opportunities will be the ones to remain standing in the end. Check out these tips.


Strategic change requires engagement - not just emails, videos or powerpoint presentations Metaphors, visualization, and discussion can help.

Tips on How to Propel Successful Change

Few people welcome change. In fact, most of us fear it. But there are ways to set your organization up for success. Change isn't easy. But it is possible. Are you ready to learn how to make your change stick?

Your People Are Running on Empty but Too Afraid to Tell You

Do you know the truth about how your people are feeling right now? We'll fill you in. They're hurting, stressed, and exhausted, but don’t feel safe enough to tell us. It's time to figure out how to connect with your people and we have insights to help.
Missing Hallway Conversations

Longing for the Days of Hallway Conversations

I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?

Change Starts with Us – How Business Methodology Can Translate to a Colorful Home Life

We must change the way we think, speak, interact, and lead -- at work and home. I know how to help people change mindsets and behaviors, and I'm using these strategies to create a home where change isn’t just preached, but is part of who we are.
Clarity, Connection & Conversation

Leading People During Uncertain Times: A Focus on Clarity, Connection, and Conversation

During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.

Crisis Reveals Managers’ “Superpowers”

When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.

Communication In An Uncertain World: Creating Connections Has Never Been More Important

Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.

Managing “Why, What, How?” During Rapid Change

During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.
Man working on his workstation

Don’t Go Changing: 4 Musts for Strategy Activation During Chaos

The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.

9 Steps to Get Your People into Training

Training your people can be difficult because it is often seen as boring and not helpful. Here are 9 ways to train and motivate your people successfully.

A Powerful Technique for Guiding your Team through Change

Our natural reaction to change – the instinct to panic – hasn’t changed since the time of Heraclitus. It’s the way our brains are wired: change is a threat

Protect, Prioritize, and Pivot: Being Agile in the Current Pandemic

Prior to COVID-19, the broader talent community was already migrating toward blended programs of in-person, virtual, and digital modalities. The current situation has put a spotlight on the need to rethink how organizations come together to develop their capabilities and skills.

Changes Aren’t Permanent – But Change Is

There has been a lot of great content put out about how to lead and engage your people and your organization in times like these. However, I haven’t come across much that is targeted at the individual. Yes, leaders need guidance, but as an individual I want advice on how best to navigate these difficult waters too.

What Can COVID-19 Teach Us About How We Use Technology?

What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.

The New Normal: Working from Home (WFH)

Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.

Getting to the Root of Self-Care

As we grapple with the challenges of maintaining health and safety, business continuity, and jobs, it’s easy to forget that your people need self-care.
Main running on trademill

Why Sustainment Should Be a Part of Every Change Effort

Change is only as effective as its sustainment effort. You need people thinking about it, talking about it, doing something with it for change to stick.

The Necessary Discomfort of Inclusive Leadership

Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive.

People Versus Bots: The Future of CX is Here

Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.

Ring in the New Year with a Cup of Cheer, Spiked with Truth Serum

We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?

Sustaining Change is Hard

My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.

How Being a CrossFit Athlete Made Me a Better Professional

I had chosen to view this challenge as a threat rather than an opportunity. Of course I hadn’t seen progress; I had been operating with a “fixed mindset.”
Creating Change During Financial Downturns

Creating Change Mindsets During Challenging Financial Downturns

Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.
Continuous learning for all

20 Years Later, I’m Still a Beginner

How are you being intentional about learning? What routines or practices can you share to help others succeed at the skill of learning?

Taking Risks: Going Forward and Stepping into the Unknown

What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.
Buy or build illustration

Talent Solutions: Should I Buy or Should I Build? Maybe Both.

Tips to help talent leaders to find a talent development solution (buy or build) that best fits the needs of their people and business.

The Epidemic of Loneliness

People have longed for connection at all times. If you do this for the people you work with and for clients, they will be become your greatest cheerleaders

Don’t Forget the Most Important Part of Change – People

Change requires commitment, focus and a process that gives every single person in the company a connection to the strategy.

The Secret Science of Meetings

Meetings are not in and of themselves problematic. Meetings are essential to teams and organizations. What we need to rid ourselves of are bad meetings.

If a Record-Setting Jeopardy! Winner Learns from Children’s Picture Books, Can You, Too?

Another ringing endorsement that visualization promotes retention came from the most recent Jeopardy! Champ. Contestant James Holzhauer

Work-Life Balance: Language Matters But Won’t Solve the Issue

I recently read an article in Fast Company about burying the term “work-life balance” and embracing “work-life fulfillment” instead. I don’t disagree.

Meeting Design for Managers, Makers, and Everyone

Kevin M. Hoffman wrote the book Meeting Design for Managers, Makers, and Everyone with a simple goal in mind: helping people have meetings that empower

Bring Your Human to Work

The following is an excerpt from Erica Kewsin’s Bring Your Human to Work: Ten Sure-Fire Ways to Design a Workplace That is Good for People
Leadership Transformation

Honesty Is the Best Policy – The Truth About Leaders and Organizational Culture

When you look at the behaviors that connect to a toxic culture, truth-telling is right at the top of the list, if not at the very top.

Great Mondays: How to Design a Company Culture Employees Love

What will it take to be a place people not only want to work, but love to work? A persistent and consistent commitment to designing culture.

Culture Change During Mergers and Acquisitions

If you are not considering your corporate culture and how that may or may not fare through M&A, you are likely doomed - it’s the lifeline of your company.

How Being a New Parent Changed My View on Change at Work

I always thought I was good with change – I adapt easily and I’ve thrived in a job where every day looks different. Turns out, I’m terrible at change.

Games at Work: How to Win Friends and Influence Salespeople

One of the great things about working here is that sometimes work doesn’t feel like work. A couple of weeks ago, I had a chance to help test a game

Chief Joy Officer?

This excerpt from Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear is written to help leaders bring a renewed sense of joy

Happy Anniversary to Me: How I Made the Decision to Change My Career

January marks my one-year anniversary with Root Inc. As I reflect on the day I received the call to lead the Food & Hospitality practice, I remember

The Fearless Organization

Fearlessness is enabled by creating a psychologically safe environment that makes it possible for productive disagreement and free exchange of ideas.

Sustainment: The Forgotten Business Strategy

Sustainment is the single secret to lasting change and can become the business strategy that helps your organization achieve the impossible.

Enough Already with the Strategy Launches – It’s Time for Transformative Gatherings

When we understand why we gather – to acknowledge, to learn, to challenge, to change – we learn how to organize gatherings that are relevant and memorable

Culture Insights from a Certified Great Place to Work: Contributing to the Community

Do your people feel good about the ways your organization contributes to the community? Today, giving to the community is a vibrant part of our culture.

Culture Insights from a Certified Great Place to Work: Approachability

Does everyone in your organization have the opportunity to get recognition? I really value this particular question on the Great Place to Work survey

Culture Insights from a Certified Great Place to Work

In your culture, are managers approachable and easy to talk to? This question highlights the importance of leadership approachability in workplace culture.

Why You Need to Embrace Conflict at Work

My days often consist of a visit to a client’s office. A strategy meeting is underway and the room is filled with fervor and possibility.

Getting to the Heart of Real Change

We absolutely MUST embrace this single truth: the experience our employees have shapes their attitudes, which drives their behaviors at the office.

Root Workshops: Let’s Put a Ring on It

Learn how to create workshops that make make sure everyone walks away a little bit smarter and it can be as easy as cake.

Capacity: Create Laser Focus, Boundless Energy, and an Unstoppable Drive in Any Organization

An organization is only as strong and successful as the health of its people. It builds their capacity for optimal performance and overachievement.

Smarter Than You Think: How Technology is Changing Our Minds for the Better

This book excerpt, from Smarter Than You Think, explores how everything is rewiring your brain and why technology might not be as scary as we think.

Can Being a Good Leader Be Taught?

Leadership development can seem like a mystery but here are three tips on becoming an effective leader and making leadership development more impactful.

I’m a Tech Addict and I Believe in the Power of Face-to-Face Engagement

The power of face-to-face engagement enables people to have meaningful connections which in turns allows them to remember the content even years later.

The Only Thing You Need to Do to Engage Your People

Three tips to make your change initiative stick by helping every single person understand the "why" and "what" of the strategy and "how" they impact results.

Talent Management Winds of Change

The topic of Talent Management is a broad, but extremely critical one that can mean a lot of different things to different people

These 2 Words Can Help You Accomplish Your Biggest Goals

Change is hard, but using these two words can make a big difference when trying to create big changes in your life or in your organization.

Back to Basics – Why Face-to-Face is Better

When people are face-to-face, they talk about the true story behind why your business is changing and how they see themselves impacted in that change.

Headed for an Identity Crisis?  Align 5 Key Elements for Culture Success

5 key elements for culture success that help you build a culture that attract customers, engage employees, and create purposeful and connected organization.

Building a Strong Brand Through Authentic Advocacy

Four ways to build authentic advocacy, which means getting brand buy-in from your employees and customers and getting them involved in advocacy work.

What Learning & Development and Twitter’s Shrimp Fried Rice Saga Have in Common

A story comprised of bite sized snippets enthralled Twitter one day. Learn how we can apply these lessons to learning design and make training successful.

“One Hundred White Castles… and a large chocolate shake”: How Accountability Improves Decision-Making

Accountability improves our decision-making and information processing because we know in advance that we will have to answer others for our decisions.

Why most New Year’s Resolutions are already Toast

Creating an engaging, positive experience that leaves room for failure instead of focusing on a goal creates meaningful change that lasts.

It’s Time to Identify and Maximize Successes at Work

Instead of focusing on what isn't working, find out what is and replicate it across the organization to maximize successes at work.


This excerpt from the book INSIGHT takes us on a journey of self-exploration, showing us how to survive and thrive an increasingly delusional world.

Employees are Your Most Important Customers – Do These Three Things Now

It's time to start treating your employees as the most important customer, otherwise they cannot deliver the proper experience to your paying customers.