Root

The Surprising Disruption that Fuels Patient Experience

Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.

Writing the Story

Do You Believe?

Delivering the Ultimate Customer Experience: The Not-So-Surprising Secret

A great customer experience ensures happy life-long customers which can be make or break an organization. Deliver the ultimate customer experience today!

The Three Common Pitfalls of Building Leadership Skills (And What to Do about Them)

Your managers are assets you can’t afford to take for granted. Learn four ways you can prevent leadership skills development efforts from falling short.

Top 4 Management Skills for Delivering a Better Customer Experience

A frontline with the proper management skills provides the best customer experience possible which creates a very loyal customer base.

No Risk, No Culture Reward

Risk taking leads to ideas and breakthroughs that can drive new business. In fact, the only way to be successful is to fail forward on purpose.

America's Workforce: A Revealing Study of Corporate America's Most Neglected Employee

Countless studies over recent years have shown that managers are strategic assets. Yet, most companies pay no attention to this valuable employee.

Boomers and Xers Are So Last Year-Millennials Are Where It’s At

Millennials. They’re entering the workforce in droves, and they’re not very quiet about it.

6 Ways to Deliver a Better Customer Experience

Customer experience is tough! Learn the 3 Do's and Don'ts of customer eperience from Gary Magenta.