Papers

Your customers need you to get it right – digitization, that is. In a world where technology is infiltrating every aspect of our lives, how do you balance digitization with human interaction to work best for your customers and company?

What drove your people to perform in the past is no longer the same. Amidst a workforce evolution, leaders need to evolve their own thinking.

The future of work is here. However, before you can develop new skillsets, you must first build change mindsets.

After months of planning and painful technology integration, adoption is…underwhelming. Why? Your digital transformation guide has answers.

If your people aren’t connected with your vision and equipped with the skills and knowledge to make an impact, you won’t get desired results.

When leaders fail to address the cultural changes needed, they see limited success in attaining the strategic benefits of the M&A.

Culture is king. Get tips for creating a strong culture – one that unites your people and inspires them for the long term

What happens when everything shifts – when customers’ basic habits, behaviors, and needs change without warning? Get 8 steps for great customer experiences.

Change is inevitable whether yourorganization is thriving or struggling, and the pace at which you must respond to change is accelerating.

Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.

Why is the deployment and execution of strategy so tough? Because most new strategies bring conflict, adversity, and inconsistency – out of necessity.

There is a better way to make decisions – a way to take different perspectives into account and to arrive collaboratively at a suitable solution.

Change means doing something different. Something risky. Something uncomfortable. This 9-Step “How to Change” guide get you a headed in the right direction.

Assess if your managers and front line are ready to adopt the behaviors related to your customer experience strategy. Do this and your CX ratings soar.

Make sure your talent strategy supports your strategic initiatives. 5 ways to helps your talent accelerate change.

Bridge the gap from strategy creation to strategy activation, and achieve strategic results. This paper provides tips to overcome common strategy mistakes.

Download this recipe for the key ingredients and step-by-step instructions to elevate your customer experience.

After months of planning and painful technology integration, adoption is…underwhelming. Why? Download your technology adoption checklist to find out.

Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.

Realism and truth-telling are at the heart of authentic engagement and change. But at people people rarely tell each other the truth.

The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.

Want that next strategic initiative to be a success? It all comes down to focus. That means setting your priorities. Not an easy task.

Get a solid view and understanding of your employees’ experiences, attitudes and behaviors and you’ll have the tools you need to create lasting change.

Successful change from the top down means starting with the leaders. Jim Haudan gives leaders three areas to improve to deploy a successful strategy.