Watch Your CX Ratings Rise: When Research, Training, and Managers Unite
Here’s your 2020 CX reality:
- Customer experience is a more important consideration for customers than price or product.
- 90% of customers are willing to switch to a competitor after one poor experience.
- Less than one-third of customer experience initiatives succeed.
On top of these issues, customers today are more demanding than ever. They expect consistent, quality experiences across all touchpoints, from brick-and-mortar locations to websites, instant chat conversations, and more. As the customer journey evolves almost continuously, it’s imperative that everyone – from leadership to managers to the front line – understand the CX strategy and feel empowered to tackle those challenging demands.
We get it. You’re feeling the pressure. Maybe you don’t know where to start – or worse, maybe you’re stuck. But we can help. Learn how one organization used research and training to empower their managers and front line to deploy their CX strategy and increase ROI. (Spoiler alert: customer satisfaction ratings increased 10%.)