Colby Fordham

Posts by Colby Fordham


Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy

One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
Happy customers illustration

“That’s Not My Job!” and Other Ways to Lower Your Tip

The importance of problem-solving in customer experience: from me, your customer. An open letter to the waitress who rolled her eyes at me.
Innovation at work

Innovation at Work: Four Questions to Ask to See if Your Company is Ready

Innovation at work is crucial for an organizations success in today's environment. Colby discusses ways to see if yours is ready for an innovation today.