Phil Hamburg

Phil is responsible for the development and delivery of strategy execution solutions with a focus on outcomes that drive higher levels of customer satisfaction and loyalty through a better customer experience.

In previous positions at Root, Phil worked with retail and hospitality clients including FedEx, Gap Inc., InterContinental Hotels Group, Lowe’s, McDonald’s, Nordstrom, Petco, and Starbucks. Phil’s expertise is in helping executive teams engage their organizations in strategy deployment, change management, leadership development, and onboarding. He has worked extensively with senior leaders in many Fortune 500 organizations in the retail, hospitality, and transportation industries.

Phil has more than 25 years of sales and marketing experience, including work at Procter & Gamble and sales and marketing in manufacturing and distribution. He holds a BA in history from Indiana University.

Phil lives in Chicago with his wife, Holly, and two sons, Jake and Adam. Phil is a passionate supporter of LOGAN, an organization that supports people with disabilities to help them pursue their dreams. He is also involved with the Special Olympics.

Posts by Phil Hamburg


Six Ways to Engage Customers Via Your People

Companies that deliver great customer experiences also deliver great employee experiences. Do you have a winning employee strategy in place?

Balancing Digitization and Human Interaction: Can You Get It Right?

Arming employees with the confidence, knowledge & support to deliver amazing person-to-person interactions is critical. Do you have a winning strategy?

B2BCX&U – The Future of the B2B Customer Experience

Start working on these six customer experience (CX) areas right now and your organization will be what other businesses are looking for in the future.

Journey Mapping Done… Now What?

When organizations strive to create customers for life or create exceptional customer experiences, there is understandably a large focus on journey mapping.

For Better or Worse: 10 Ways Your Managers Can Make or Break Your Customer Experience

Even in an omnichannel world, most of us view frontline employees as the final frontier in the customer experience. They’re greeting people entering your

The Employee Experience: The Not-So-Surprising Secret to Delivering the Ultimate Customer Experience

I have a question for all of the company leaders out there: Do you really have a finger on the pulse of the customer experience you’re delivering?

Employees Are Your Most Important Customers: Three Ways You Can Help Them Help You

Your paying customers are actually not your most important customers. Employees are, in fact, who you should focus on most.