Heather Lee


Heather is a customer experience sage, as guru was taken and her colleagues said sage fit better with her spirit anyway. She is passionate about empowering front line teams to bring their authentic selves to the brand they represent, all with the goal of delivering a stand out customer experience. A world-class customer herself, you can find her shopping and eating her way around the globe.

Posts by Heather Lee

Is EQ the Most Important Hiring Factor?

Is hiring for EQ the right decision? Explore what makes a good hire and why hiring for EQ still the matters in today's online world.

How to Analyze Customer Satisfaction Data in Four Steps

Do your managers know how to analyze customer satisfaction data? If not, they probably are not using it to create a meaningful impact for your customers.

The Customer Experience Lessons I Learned from Hamilton

Improve your customer experience by creating a customer community that people feel apart of and that their voice is heard.

How to Use Micro-Connections to Create Happy Customers Over the Phone

Create happy customers over the phone by taking the time to create micro-connections. Micro-connections can have a huge impact on your customers and brand.

Improve Customer Experience with Micro-Connections

Improve customer experience by focusing on the the micro-connections. Create a customer experience that is personable and focuses on the little things.

Customer Experience Advice from Vanilla Ice?

Some of the best customer experience advice can actually come from music lyrics. I get some of the best advice from artists such as Bruno Mars and Pitbull.

Customer Experience Lessons from the Super Flock (and yes, I’m referring to chickens)

Super-chickens can give you great customer experience lessons, but ensure you hire people who are focused on creating a team environment.