Fast-Forward: Customer Experience Tips for an Accelerated World – On Demand Webinar
In this free 30-minute webinar, CX gurus, Gary Magenta and Meredith Belman, provides expertise on:
- Understanding the critical human and technological capabilities your managers and front line need to rebuild customer confidence and differentiate your organization in a post-COVID-19 world
- Insights on aligning CX priorities to ensure the entire organization is focused on delivery to your customer’s shifting expectations
- Tips on how to activate a rebooted CX strategy through your people
- 1:02 – Current state of the marketplace
- 3:36 – Examples of CX winners and losers during COVID-19
- 7:50 – Bringing together technology and the human experience
- 12:45 – 3 guiding principles for engaging your customers
- 19:07 – 3 keys to engage and lead your team
- 25:34 – Q&A
Take-away: Customer Experience Tips for An Accelerated World>>
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