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Root, part of Accenture, brings deep expertise in Strategy Activation. Working across industries, Root uses unique visual tools and methods to engage all levels of an organization and align, implement, and sustain strategies for accelerated results.

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Heck, yeah! I want to hear how you can help my organization achieve our goals. Call me, today.

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Fast-Forward: Customer Experience Tips for an Accelerated World – On Demand Webinar

In this free 30-minute webinar, CX gurus, Gary Magenta and Meredith Belman, provides expertise on:

  • Understanding the critical human and technological capabilities your managers and front line need to rebuild customer confidence and differentiate your organization in a post-COVID-19 world
  • Insights on aligning CX priorities to ensure the entire organization is focused on delivery to your customer’s shifting expectations
  • Tips on how to activate a rebooted CX strategy through your people

Key Milestones:

  • 1:02 – Current state of the marketplace
  • 3:36 – Examples of CX winners and losers during COVID-19
  • 7:50 – Bringing together technology and the human experience
  • 12:45 – 3 guiding principles for engaging your customers
  • 19:07 – 3 keys to engage and lead your team
  • 25:34 – Q&A

Take-away: Customer Experience Tips for An Accelerated World>>

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More deeply rooted thinking

Developing Leaders and Managers

Unlocking Your Potential

Leadership essentials are sneaky. They seem basic, but they are the very things we need to revisit – like LeBron, the pianist, and the senior leader – to reach the untapped potential we have lying inside us.

Resources

It’s Time to Stop Measuring the Engagement of Our People 2.0

It’s time to do the right thing, not to try to manufacture the right measures or put employees to the test. Doing the right thing starts with leaders asking questions and measuring their own actions.

Culture

The Strategy Activation Leader

The world’s best strategy activation leader intuitively lives by these beliefs and knows they’re no longer measured by their individual brilliance but by their ability to serve others by shifting mindsets and building capabilities across the enterprise.

I WANT TO TALK TO ROOT

I want to hear how you can help my organization align on and activate our strategy. Call me, today.

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STRATEGY ACTIVATION THROUGH PEOPLE

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