Customer Experience

Every culture has a unique experience, and so does every organization. How do we create a consistent global customer experience.

Customers on airplanes don’t’ want to be treated like threats and airline employees don’t want to be enforcers.Both sides must have more empathy.

You can’t force employees to care, to be nice, to smile or to be authentic. You simply can’t mandate a great customer experience.

Do your managers know how to analyze customer satisfaction data? If not, they probably are not using it to create a meaningful impact for your customers.

The real issue was not the incident itself, it is the incredibly poor job United did in the recovery. United Airlines blew it. Plain and simple.

Improve your customer experience by creating a customer community that people feel apart of and that their voice is heard.

Create happy customers over the phone by taking the time to create micro-connections. Micro-connections can have a huge impact on your customers and brand.

Improve customer experience by focusing on the the micro-connections. Create a customer experience that is personable and focuses on the little things.

Some of the best customer experience advice can actually come from music lyrics. I get some of the best advice from artists such as Bruno Mars and Pitbull.

Super-chickens can give you great customer experience lessons, but ensure you hire people who are focused on creating a team environment.

Is your company creating an overall experience that captures the hearts and minds of your new customers? What makes your customer experience different?

A great customer experience ensures happy life-long customers which can be make or break an organization. Deliver the ultimate customer experience today!

A frontline with the proper management skills provides the best customer experience possible which creates a very loyal customer base.

Customer experience is tough! Learn the 6 Do's and Don'ts of customer experience from Gary Magenta to make sure everyone understands your CX strategy

HGI realized that it needed to form a better connection with its employees, so they, in turn, could better connect with guests and build loyalty

How vigorously and effectively are we connecting our biggest product (i.e., our company) to our most important buyers (i.e., our team members)?

I would argue employee engagement is owned by the executive team, the same way they are responsible for managing all of the other critical assets.

Think about companies where employees are engaged. Southwest Airlines or Zappos? It’s a totally different customer experience.

Acquiring and retaining customers is getting harder everyday. Creating a word-class customer service is a great way to create customers for life.