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CultureCustomer ExperienceDeveloping Leaders and ManagersEmployee EngagementHealthcare TransformationImplementing StrategyLeadership StrategiesManaging ChangeTraining and Skill Building
As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.
My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.