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At Root, we believe in challenging you to become a disruptor, and then empowering you and your people to get engaged in that journey. It's time - will you disrupt or stay stagnant and watch someone disrupt you. What do you choose?

During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.

As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.

When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?

When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.

Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.

If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.

COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.

Jim Haudan speaks with Dr. Rick Lofgren, president and CEO of UC Health, and Charlie Piscitello, chief people officer at Acutus Medical, Inc. to get their thoughts as how leaders can best lead during challenging times.

As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.

During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.

Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.

Engagement surveys have a place and time.This is not it. But it's still critical to know what people are thinking,to guide organizational shifts.

While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.

The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.

Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.

Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!

Understanding your current state, capabilities, and future impact can help you come down the mountain at a pace that keeps you in control.

Recently, Root Inc. co-founder Jim Haudan met via video conference with Jim Boomgard, president and chief executive officer of DAI: International Development, and Joe Morgan, seasoned CEO, advisor and strategist, to get their insights on leadership during the Covid-19 crisis.

Due to the COVID-19 pandemic, shaking hands or giving hugs when you greet someone is likely a thing of the past. This pandemic has accelerated and intensified the need to reinvent the customer experience, too. We need to reinvent the handshake and CX – and we need to do it right now.

Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.

Right now you’re seeing the needs of your customers change dramatically, which requires operations changes.Your employee experience needs to change too.

We can only be nimble when we have the right culture and agree on the behaviors that make it work. There are four primary behaviors that drive agility.

Changing our behaviors to flatten the curve is a major societal change, but we go through the same phases when faced with change in our work. When your team is facing change – big or small – there are four elements to creating lasting change to consider and plan for.

In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.

Our natural reaction to change – the instinct to panic – hasn’t changed since the time of Heraclitus. It’s the way our brains are wired: change is a threat

Prior to COVID-19, the broader talent community was already migrating toward blended programs of in-person, virtual, and digital modalities. The current situation has put a spotlight on the need to rethink how organizations come together to develop their capabilities and skills.

There has been a lot of great content put out about how to lead and engage your people and your organization in times like these. However, I haven’t come across much that is targeted at the individual. Yes, leaders need guidance, but as an individual I want advice on how best to navigate these difficult waters too.

What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.

Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.

Thriving through change, rather than just surviving, requires (virtually) capturing t¬he voice of your employees and customers. These insights are valuable for your strategic decisions, and their engagement is critical to coming out of the present situation stronger than ever.

My mindset can’t be that of a marathon runner or a sprinter during these uncertain times. Instead, I think we should embrace an interval training mentality.

As we grapple with the challenges of maintaining health and safety, business continuity, and jobs, it’s easy to forget that your people need self-care.

The coronavirus has forced many to cancel meetings, conferences, and gatherings that were previously considered essential. Don't go dark, go virtual! Here are our top tips for driving virtual engagement that works.

Leaders need to be thinking about how Coronavirus will impact all facets of their business. Regardless of the fear circulating, we needed to remain productive and leaders must develop plans that address the risks while striving to stick to normal operations as much as possible.

Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.

When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.

While welcoming adversity might feel counterintuitive and against how most human brains are wired, the benefits are huge. So the next time you’re facing what you would normally consider an undesirable and unexpected problem, try hugging that thunderstorm of adversity. Odds are, you’re about to see your personal growth skyrocket.

Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.

Change is only as effective as its sustainment effort. You need people thinking about it, talking about it, doing something with it for change to stick.

The best chief strategy officers I engage with today are not only analytically brilliant, but they are also world-class storytellers and architects of change plans to evolve culture or build new organizational capabilities.

Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.

Is employee engagement a buzzword? What leaders can do to foster an engaged workforce.

We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?

Each day, I work alongside a team of people who are equally passionate about proving that change is possible.

The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”

Not long ago, several of us at Root got a chance to work with a Division I college football team to help reestablish a high-performance culture and team.

My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.

I had chosen to view this challenge as a threat rather than an opportunity. Of course I hadn’t seen progress; I had been operating with a “fixed mindset.”

Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.

How are you being intentional about learning? What routines or practices can you share to help others succeed at the skill of learning?

What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.

There is a decision-making process that blends the need to make fact-based decisions with the urgency to act, while tapping the immense knowledge

Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.

Tips to help talent leaders to find a talent development solution (buy or build) that best fits the needs of their people and business.

Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.

People have longed for connection at all times. If you do this for the people you work with and for clients, they will be become your greatest cheerleaders

PowerPoint effectively showcases data, but it might not be an effective engagement tool or the best way to get people to care about what you're sharing.

One of our clients is in the telecommunications space, and working with them led to what became the best experience I’ve had in my role as a Concept Artist.

Dialogue is at the root of all effective engagement and group action. This statement seems straightforward enough. Communicate with your peers and teams and

Change requires commitment, focus and a process that gives every single person in the company a connection to the strategy.

There is nothing better than working in an organization that has a great culture. According to Deloitte, 94% of executives and 88% of employees believe

We’ve all experienced it before. A new piece of technology is introduced that’s designed to make the workforce faster, smarter, and more efficient.

Jim Haudan, and Rich Berens of Root Inc. detail 5 leadership blind spots that hinder employee engagement and innovation in the workplace.

You have a new strategy and need employee engagement ideas? Combining metaphors, visualization and discussion enables your strategy to be a success.

To create employee engagement strategies that last, it takes more than a ping pong table and snacks. Here some people actually care about at work.

Build better employee engagement by creating super super fan employees. Super fan employees are game changers to their organizations.