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Culture

The Necessary Discomfort of Inclusive Leadership

 Guest

Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive.

Developing Leaders and Managers

People Versus Bots: The Future of CX is Here

 Gary Magenta

Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.

Employee Engagement

A Q&A on Employee Engagement

 Jim Haudan

Is employee engagement a buzzword? What leaders can do to foster an engaged workforce.

Leadership Strategies

Ring in the New Year with a Cup of Cheer, Spiked with Truth Serum

 Aleassa Schambers

We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?

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