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It’s Time To Build A Bridge
If you want everyone to act like an owner and understand how the impact the bottom line it's time to create a bridge that leads to better communication.
A Letter from the Trenches: If I Were You, How Would I Engage Me?
People know the best way to engage themselves with their work. Here is one person's letter to their boss on how they want to be engaged at work.
Building a Customer First Culture: Three Things You Must Do
Creating a customer-first culture that everyone in the organization can embrace and live makes all the difference in how your brand is perceived.
6 Things High-Performing Managers Do Right
Learn the hiring, training, employee engagement, and customer experience secrets that organizations use to create high performing managers.
200,000 Deaths a Year. Is It Time for a New Approach to Patient Safety?
Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.
Diversity and Inclusion at Work: Do Your Employees Bring their Whole Selves Each Day?
Diversity and inclusion at work enables people to show up as their whole and authentic selves which allows them to bring 100% of their value everyday.
They’re All Watching You To See How YOU Handle The Change!
How you handle change says a lot. To propel change successfully in your organization remember to focus on these important three key areas.
Are You Still Boring Your Employees with Training? 9 Ways to Change All That
Any curriculum you expose your company to should be highly engaging and motivating. Here are 9 steps to achieve this goal.
How a 160-Year-Old Company Deployed Strategy in a Unique Way
By engaging all employees in a discovery-based interactive experience, you can deploy your new strategy in an effective and sustainable way.
The Waiting is the Hardest Part
It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.
Why You Need a Pre-Performance Routine
Why is it worth investing time to create a pre-performance routine? Because, it can put you in the right state of mind to boost your chance of success.
How Well Do You Showcase Diversity and Inclusion in Your Marketing Materials?
Here are three questions to ask to achieve diversity and inclusion in your marketing to ensure all of your customers are welcome into your company.
Shifting Business Priorities: The Nature of the Beast
Shifting business priorities can cause headaches, but by focusing on early wins and painting a positive picture makes a difference in long-term success.
Metaphors, Visualization, and Discussion! Oh, My!: Three Proven Employee Engagement Ideas
You have a new strategy and need employee engagement ideas? Combining metaphors, visualization and discussion enables your strategy to be a success.
Ditch the Manager Mindset for the Craft of Coaching
If leaders start avoiding the constraining manager mindset and let people grow, the more our work environments will thrive and our profit will grow.
Managers: Supercharge Your Relationships with the Drive-By Conversation
Managers can learn a lot by having drive-by conversations with their team members. Here are 4 questions to help super charge drive-by conversations.
7 Reasons That Emotional Intelligence is Quickly Becoming One of the Top Sought Job Skills
Emotional intelligence is just as (if not more) important than technical skill. Here are seven reasons why emotional intelligence is so important.
Three Ways Great Managers Inspire Their Teams
New managers are full of passion to hit the ground running, but sometimes their teams are not. Here are three ways for managers to inspire their teams.
How to Engage People in Your Company Culture
Engaging people in your company culture takes more than ping pong and a stocked snack room. A compelling organizational purpose is key to your culture.
How to Inspire and Motivate a Team
Everyone has their way to motivate a team; here’s how we do it at Root. Motivating a team is a rewarding experience that has a lasting impact.
Why I Love Being the Early Bird
When you are the early bird, the world is a different place. Learn how waking up at 4am can have a dramatic benefit on your day.
What Your Managers are Missing: Two Steps to Breakthrough Results
When managers understand their role in the business, they help the individual contributor understand theirs which creates breakthrough results.
3 Ways to Coach Your Managers to Success
Do you coach your managers? This may seem like an odd question, but people are promoted all the time and never given proper skills to become great managers.
The Conversation that Changes Everything
Inspiration increases effectiveness, spreads positivity, and helps people and organizations grow. Learn how to increase inspiration at your organization.
How to Create Change at Work that Lasts
Everyone want to create positive change, especially at work. Here are 3 barriers to overcome or avoid to create change at work.
How to Help Employees Change in the Workplace
Change is hard and sometimes you have to help employees change. Use these three tips to help make the next big change in the workplace a success.
Sensemaking
Sensemaking uses human intelligence to develop a sensitivity toward meaningful differences— what matters to other people as well as to ourselves.
How to Harness the Benefits of Diversity and Inclusion in the Workplace
Diversity and inclusion is powerful for innovation and problem solving in businesses. Learn how to make D&I work in your organization in 4 easy steps.
The Incredibly Powerful Effect of Simply Giving It a Try
When you avoid a challenging situation out of fear or worry or potential embarrassment, you never get to benefit from the power of discovery.
The Upstarts – the Most Radical Companies in Silicon Valley
Brad Stone talks with the founders of AirBnB and Uber about what it was like starting their companies - the most radical in Silicon Valley
Is Employee Engagement Getting Better?
Gallup shows that employee engagement has risen 5%. So is employee engagement getting better? Find out if 5% is enough and why you should care about it.
Make Your Meetings Matter with Four Simple & Easy Tricks
It's time to make your meetings matter. Learn why most meetings end up being a waste of time, and 4 ways to make them engaging and meaningful.
The Truth About Employee Engagement Strategies that Last
To create employee engagement strategies that last, it takes more than a ping pong table and snacks. Here some people actually care about at work.
The Surprising Disruption that Fuels Patient Experience
Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.
Thinking Outside of the Thinking Outside of the Box
If you want change and fresh ideas, don’t think about that same old box at all. The challenge is not in coming up with catchier ways to describe our goals.
Leadership Lessons from the Basketball Court
Coaches are some of the first leaders we have (after our parents). Learn 3 leadership lessons from Lute Olson that he discovered while coaching at Arizona.
Why Patient Experience Matters to Me
Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.
Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
Lack of either helpful praise or criticism had absolutely disastrous effects. You can draw a straight line from lack of guidance to a dysfunctional team.
How to Create a Strong Vision Statement that Gets Results
Creating a strong vision statement has an immense effect on your business. Learn how to create a vision statement that guides your organization to success.
What’s in a Story? How to Tell Your Sustainability Story Successfully
There are 4 reason why storytelling is so powerful and enables you to tell your sustainability story successfully. Start telling stories today!
The Social Organism – Harnessing it for Positive Social Change
In this new world, everything from interpersonal relationships to marketing to corporate and political structures is being upended.
Unconscious bias isn’t so new. I learned about it 30 years ago.
While there is no magic fix for removing unconscious bias, there are things we can do to help prevent these biases from negatively impacting our workplace.
Engaging Millennials at Work with Gamification
Engaging millennials at work with gamification improves learning and meets them where they are, their phone! Learn why 'mobile first' can have a big impact.
The 10 Biggest Lies Managers Tell Themselves
We tell lies. Big ones. But don’t worry … we tell them to ourselves, not our bosses, teams or customers! Yet, nonetheless, the damage is real.
The Purpose Effect
The excerpt from The Purpose Effect shows how Dan believes your personal purpose and workplace purpose can intersect.
How to Build Better Employee Engagement
Build better employee engagement by creating super super fan employees. Super fan employees are game changers to their organizations.
Designing the Strategy Deployment Experience by Using Your Imagination
When designing the strategy deployment experience, it's important to imagine yourself in the customer's shoes.
Four Sure-Fire Ways Leaders Can Empower Managers
Empower your managers to engage your employees means ensuring your managers have the proper training. They now need to know how to lead people.
3 Ways to be a Better Manager and Ditch those Perfect Tendencies
Be a better manager by allowing your employees to do their work. Sometimes being a perfectionist manager leads to not letting employees do their own work.
Musings on Engaging Millennials at Work
It's time to start engaging Millennials at work. Studies find that recent college graduates are not engaged in their work, it's time to change that.
3 Ways Your Thanksgiving Table Can Inspire Strategy Success
Want to inspire strategy success? Well it's a lot like setting the table for Thanksgiving. It's all about the whole experience, and not just the turkey.
Tips & Tricks for Successful Strategy Development and Execution
Tips and Tricks for developing a successful strategy development and execution plain in 2017.
Corporate Sustainability: Getting Beyond the Buzzword
Let's make 2017 the year where we get beyond the buzzword and start using real words to create a shared meaning among all employees.
A Visit to the White House
On September 30th, Rich Berens and I were invited to a meeting at the White House focusing on how to create sustainable business practices
The 8 Communication Tips You NEED to Know
Memos, company meetings, video messages, and webinars are just the tip of the iceberg when it comes to the ways you can communicate with your people.
Five Uncommon Acts of High Performing Teams – Harmony is not High Performance
High performing teams are not natural occurrences. You have to rigorously work at it. Here are five ways you can elevate your team’s performance.
The Future of HR – Has It Finally Arrived?
Long have we been talking about the transformation of HR and how its role and significance is shifting within our businesses
Finding Exceptional Healthcare in all the Right Places
Arden Brion, Root’s managing director of healthcare, enjoys helping healthcare organizations engage their workforces in the execution of strategies
Cultivating a Corporate Culture that Loves to Innovate
The cover story of the April 2016 Harvard Business Review (HBR) issue carried the headline, “You Can’t Fix Culture,” which challenged traditional views
Do You Believe?
Root can help show you the big picture of change so you know how much longer you need to fight.
The Only Way You’re Going to Change your Patient Experience
In virtually every conversation I have with healthcare executives, at some point the discussion turns to the patient experience. Health systems have always
Common Misconceptions About the Patient Experience
Patient experience is not about smiles and making people happy. Yes, it’s possible to put a smile on a patient’s face though a warm handshake
How to Design Engagement Experiences That Make Employees “Want” Your Strategy
Millions of dollars are spent each year in board rooms as executive teams determine the best strategy to win in the marketplace, be more competitive,
Bright Spots 101: A Q&A with Root’s Sam Need and Kari Terzino
“Bright spots” does not equal best practices. We sat down with research managers Kari Terzino and Sam Need for a behind-the-scenes lookDelivering the Ultimate Customer Experience
A great customer experience ensures happy life-long customers which can be make or break an organization. Deliver the ultimate customer experience today!The Three Common Pitfalls of Building Leadership Skills
Your managers are assets you can’t afford to take for granted. Learn four ways you can prevent leadership skills development efforts from falling short.
Top 4 Manager Skills for a Better Customer Experience
A frontline with the proper management skills provides the best customer experience possible which creates a very loyal customer base.
Forget Boomers and Xers-Millennials Are Where It’s At
Millennials. They’re entering the workforce in droves, and they’re not very quiet about it.6 Ways to Deliver a Better Customer Experience
Customer experience is tough! Learn the 6 Do's and Don'ts of customer experience from Gary Magenta to make sure everyone understands your CX strategy
3 Essential To-Dos for New Leaders
Being a leader for the first time or at a new organization can be daunting. Follow these 3 To-dos to ease into the role a little easier.
New Study Reveals Managers as the Most Undertrained Employee
Training managers needs to be business as usual, not a nice to have. When we don't train managers things can go wrong fast.
