“What are your guiding principles when it comes to customer service?”

Gary Magenta from Root Inc asks this very pressing question.  It may feel big and daunting, like pondering the meaning of life. But it’s kind of like that – at least it’s forcing you to ponder the meaning of the life of your company.

A positive customer experience must be understood throughout your organization… not just on the front lines. Gary discusses “6 Ways To Deliver A Better Customer Experience” in a recent Watercooler Newsletter article. He gives us a cheat sheet of sorts with three Do’s and three Don’ts to get you started. Remember Cliff’s Notes?  It’s like that, but better. Cheat sheets are fun. Your customers will thank you. Check it out here.

What’s your number one strategy for delivering a better customer experience?

May 20, 2015


I want to hear how you can help my organization align on and activate our strategy. Call me, today.

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