Customer Experience

Your customer experience will never exceed your employee experience. It’s your employees that set you apart in a world where customer expectations never stop changing and competition is fierce. Engage your employees and crack the code on a differentiated customer experience that will improve your business. To elevate your customer experience (CX), start by elevating your employee experience (EX).

Disengaged Employees Are Your Biggest Threat

1 in 3 customers walks away from a brand they love after one bad experience. Your employees likely don’t understand the true effect they have on your customers and you’re struggling to get buy-in from the business. What do you do?

Build Customer-First Mindset

Imagine if…

  • Every employee embodied a customer-first mindset in their approach to work.
  • You had a clear CX vision and your leaders were fully aligned on what it is and how to bring it to life.
  • Managers were empowered to activate your CX vision
  • Your front line employees are equipped and excited to deliver authentic customer experiences

Activate Your CX Vision

There’s a better way to bring your CX vision to life by focusing on your employee experience first.

  • Align your leaders on a differentiated CX strategy that includes your unique DNA – your behaviors and culture
  • Connect every person’s role in the company – not just the front line – to your CX vision
  • Build manager capabilities to create an employee experience that enables your vision
  • Empower all front line employees to deliver authentic customer experiences

Disengaged Employees Are Costing You Millions

Your people are your most valuable asset. Connect them to the why, what, and how of your CX strategy. Give them clear process, direction and tools to bring it to life.

Connect with CX experts

We Are Client Fanatics Passionate About Building Client Fanatics

At Root, we believe every single customer interaction is significant, and that everyone across your organizations is capable of greatness. Our mission is to connect the dots, from leaders to managers to the front line to the customer. We enable you to bridge the gaps between your CX strategy, strategy execution and strategic results. We don’t approach things as a corporate mandate. Instead, we want your people to own it.

“We will continue to use [the program] wherever we can since it has been instrumental in helping to achieve our guest experience goals.”
Marc Giles, Aer Lingus

Technology Adoption

Technology without adoption cannot succeed, and adoption without people is impossible. Find out why.

Strategy Activation

There’s a way to bridge the gap from strategy creation and activation to strategic results. Get the answer.

Unlocking Talent

Unlock your talent to keep pace with the breakneck speed of change in your business.

Start Activating Strategies Today

In the time it takes to craft that all-company email, you could be bursting with new ideas and methods in no time. Let’s talk!

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