Customer Experience
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Gary Magenta Nov 17, 2020
Hilton Hotels: How This Brand is Blowing Up The Box
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Nov 13, 2020
Leadership Alignment – Customer Experience Assessment and Tips
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Gary Magenta Jul 1, 2020
Traveling During a Pandemic: The Customer Experience is Anything But Consistent
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Luke Higgins Jun 18, 2020
Intimacy: It’s Not Just for the Bedroom Anymore
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Alexa Orr Jun 16, 2020
HOLD THE ANCHOVIES! NOT YOUR CONTACTLESS EXPERIENCE.
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Gary Magenta Apr 28, 2020
SHAKING UP THE HANDSHAKE: REINVENTING THE CUSTOMER & EMPLOYEE EXPERIENCE (Part 2)
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Gary Magenta Apr 21, 2020
Shaking Up the Handshake: Reinventing the Customer & Employee Experience (Part 1)
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Gary Magenta Feb 25, 2020
Musings on Change Cultures & CX Consistency
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Feb 21, 2020
Watch Your CX Ratings Rise: When Research, Training, and Managers Unite
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Gary Magenta Jan 6, 2020
People Versus Bots: The Future of CX is Here
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Gary Magenta Nov 20, 2019
Customer Experience – Your ONLY Differentiator
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Colby Fordham Mar 19, 2019
“That’s Not My Job!” and Other Ways to Lower Your Tip
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Gary Magenta Dec 27, 2018
Haggling: Is it the latest trend for in-store retailing?
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Gary Magenta Aug 23, 2018
Wait, the Customer Is Not Always Right?
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Heather Lee Aug 8, 2018
What Tier of Loyalty Do You Get with 35 Million Miles?
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Heather Lee Jun 26, 2018
Storytelling Lessons from…Airline Safety Videos? Indeed.
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Phil Hamburg Jun 7, 2018
B2BCX&U – The Future of the B2B Customer Experience
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Jan 28, 2018
Building a Customer First Culture: Three Things You Must Do
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Gary Magenta Oct 16, 2017
How Do We Build a Global Customer Experience?
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Gary Magenta May 18, 2017
Customer Experience Goes To Capitol Hill
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Heather Lee May 17, 2017
How to Analyze Customer Satisfaction Data in Four Steps
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Gary Magenta Apr 29, 2017
United We Do NOT Stand… Without an Apology
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Heather Lee Apr 4, 2017
The Customer Experience Lessons I Learned from Hamilton
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Bridget Stallkamp Mar 14, 2017
Better Suites, Fancier Tools and Faster Technology Does Not Equal a Better Patient Experience
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Heather Lee Mar 7, 2017
How to Use Micro-Connections to Create Happy Customers Over the Phone
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Heather Lee Feb 8, 2017
Improve Customer Experience with Micro-Connections
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Heather Lee Jan 5, 2017
Customer Experience Advice from Vanilla Ice?
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Gary Magenta Dec 19, 2016
How Microtouchpoints Can Elevate the Customer Experience
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Heather Lee Dec 13, 2016
Customer Experience Lessons from the Super Flock (and yes, I’m referring to chickens)
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Gary Magenta Nov 21, 2016
Technology is Enhancing the Personal Connection, NOT Killing it!
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Heather Lee Oct 27, 2016
Two Questions to Drive Customer Experience
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Gary Magenta Oct 10, 2016
The Concierge Level Customer Experience
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Gary Magenta Aug 25, 2016
My Experience with Customer Experience – Brooks Brothers vs. Men’s Wearhouse
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Gary Magenta Jul 19, 2016
Creating Customer Experiences that Differentiate Your Business
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Gary Magenta Jul 18, 2016
Authenticity Doesn’t Come From a Script: Lessons for Creating Exceptional Patient Experiences
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Gary Magenta Jul 14, 2016
Customer Experience Secrets Revealed – 3 Tips to Employ Right Now
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Gary Magenta Jun 21, 2016
Creating Customer Experiences that Differentiate Your Business
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Nov 1, 2015
Building a Customer-First Culture – Three Things You Can Do
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Gary Magenta Feb 10, 2015
Winning Customers for Life: Who’s in the driver’s seat?
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Jun 3, 2014
Building a Customer-First Culture – Three Things You Can Do
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Phil Hamburg Apr 12, 2014
For Better or Worse: 10 Ways Your Managers Can Make or Break Your Customer Experience
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Phil Hamburg Feb 26, 2013
The Employee Experience: The Not-So-Surprising Secret to Delivering the Ultimate Customer Experience
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Aleassa Schambers Jan 8, 2013
Three Things Organizations Must Do to Build a Customer-First Culture
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Gary Magenta Jun 1, 2012
Six Ways to Deliver a Better Customer Experience
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Gary Magenta Mar 24, 2011
Are you creating customers for life…or customers for now?
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Gary Magenta Mar 10, 2011