Who am I? I’m one of your customers. The good kind. And the loud kind. The kind that reviews you on Yelp, Google, Facebook, and anywhere else I can find. The one that can be your biggest marketing opportunity… or your worst nightmare.
I love your brand. I am loyal. I rave about it. But today, I’m about to go into a different location. A new store. And you know what? I’m about to have an experience with an employee and a manager that will change my entire opinion of your company. Me… your former biggest fan… is about to become a problem.
Have I just been lucky? How can my previous experiences be so good, but this one so bad? Excuse me while I go on your social media pages to ask that very question.