ROOT DIGITAL EXPERIENCES DIGITAL AND VIRTUAL INSIGHTS Recommended Approaches

Join Rush University Medical Center on the path to redefining the digital health care experience in the COVID era.

In this 30-minute virtual conversation, Rush University Medical Center will share its strategic journey to be the destination for all customers whether they are experiencing a COVID-19 crisis as a patient or simply need a partner in their daily health. Learn about how Rush uses technology to facilitate virtual care, connection, and community engagement in a different way.

Hiten Patel, Chief Product Officer at Rush University Medical Center will explore the questions he uses to challenge his organizations thinking on the customer experience.

  1. Do we view patient engagement as a check-the-box regulatory requirement or as something more?
  2. How much time do we ask people to spend with us that they would view as non-value added?
  3. How do we prove ourselves to be the partner of choice by engaging our customers differently?

Bring your questions and insights to this conversation as we build an experience movement in health care together.

 

More deeply rooted thinking

Employee Engagement
Healthcare/Pharmaceutical
Leadership Strategies