Webinar: Engaging Employees to Power Your CX

Thursday, September 12, 2019


Are you moving the customer experience (CX) needle? Forrester predicts, maybe not. CX performance has been stagnant for the past three years. While 80% of companies believe they are delivering “superior experiences,” only 8% of customers agree1.

This is a tough reality. You and your team have been driving for change, but you’re struggling to see results. Why? How do you crack the code on delivering a superior CX through your employees?

You must engage your people differently – and there’s a system for doing so.

Join our CX experts and your peers to learn:

  • The top challenges and threats facing your CX
  • How to overcome internal CX barriers and get support from the broader business
  • A proven system and approach to engage and align your people, process, and technology, and engage your business – at all levels – in the what, why, and how of your CX strategy

In this session, you’ll gain insights on how to get ahead of your competition. Odds are, they are contemplating these questions, too. Maybe they’ve started to figure it out. This session will help you connect the dots and share the formula for CX success.

1Hyken, Shep. “Customer Experience Is The New Brand.” Forbes, 16 July 2018, www.forbes.com/sites/shephyken/2018/07/15/customer-experience-is-the-new-brand/#1b17f91d7f52.

Event Details

Thursday, September 12, 2019
11:00 a.m. to 11:30 a.m. ET

Thinking

Managing Change
Customer Experience
Managing Change