Tag: Employee Engagement

Create emotional and intellectual understanding of strategy and priorities. Enable remote, shared learning using visualization and dialogue.

In many cases, the flurry of DEI-related activity in 2020 has been healthy, productive, and long overdue. If you're struggling with creating a diverse, more equitable, and more inclusive organization, read on for tips and strategic advice to help you on this journey.

The concept of “giving back” is showing up outside the expected.It appears to be a critical ingredient in sustaining meaningful human behavior change.

The goal of a virtual event is to create a directed experience that you can control, people can unify around, and everyone will remember.

If you’re delivering the same customer experience today as you were in January 2020, you’re doing things wrong. To help you get it right, let's talk about a brand that is “blowing up the box” on their customer experience. First up: Hilton Hotels.

Companies that can turn obstacles into opportunities will be the ones to remain standing in the end. Check out these tips.

Did you know that people don’t resist change? It's true. They resist being told to change or being changed by someone else. This is an important distinction and one that leaders must take to heart.

A servant leader's goal is to bring the best out of others and help them work at a higher level. Here are six reasons why servant leadership really works.

People must understand how a business operates and what it takes to win if they give their best efforts. Three tips to encourage everyone to work together.

Strategy without execution is meaningless, and execution without engagement is impossible. Is your company actually executing your strategy through people.

Strategic change requires engagement - not just emails, videos or powerpoint presentations Metaphors, visualization, and discussion can help.

To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.

Believe it or not, along with discomfort comes opportunity – because we are forced to think in a new way and push ourselves to find a solution we didn’t see initially. And that’s the path to a breakthrough.

Collaboration is powerful. You just have to be wiling to loosen your grip on being right. You need to enter a conversation ready to receive others’ ideas and then layer your thoughts on top of them. By approaching a conversation this way, you’ll wind up with solutions you never thought of before.

Do you know the truth about how your people are feeling right now? We'll fill you in. They're hurting, stressed, and exhausted, but don’t feel safe enough to tell us. It's time to figure out how to connect with your people and we have insights to help.

I miss hallway conversations -- not the actual hallway, but the connections. The performance and emotional health of your people in this new virtual work from home world requires leaders to help create deliberate and purposeful connections. Are you prepared?

Is your organization establishing new health & safety rules as a result of COVID-19? This is an opportunity to create a long-term competitive advantage.

Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.

At Root, we believe in challenging you to become a disruptor, and then empowering you and your people to get engaged in that journey. It's time - will you disrupt or stay stagnant and watch someone disrupt you. What do you choose?

In this session, we are joined by Dr. Michael Wilson of the Mayo Clinic. Dr. Wilson studies the end-of-life experience of care in the ICU and has augmented his focus in response to the unique needs and circumstances that have been brought to light by COVID-19.

The world isn’t going to stop changing so what is your retail or hospitality business doing to pivot and adjust strategy to meet customers where they are?

During change people want and need three things: clarity, connection, and conversation and messaging needs to address each of these elements.

As change continues to accelerate, business agility becomes an organizational imperative. Pivoting quickly is an imperative for organizations to survive.

When it comes to enacting change, how do you encourage your people to do it with a consistency that creates an effective and successful CX?

When smart and agile leaders lead with vulnerability and heart, they change our relationship with work forever. If the current crisis leads us to a more engaged workforce, that would constitute one positive outcome.

Organizations need to implement changes to navigate tremendous challenges. Communicating effectively has never been more critical than it is right now.

If your people don’t trust your leadership, then navigating a crisis and delivering future success become nearly impossible.

COVID-19 has created a radical sales shift from exchanging pleasantries to creating intimacy. Developing deeper client relationships is transformational.

Jim Haudan speaks with Dr. Rick Lofgren, president and CEO of UC Health, and Charlie Piscitello, chief people officer at Acutus Medical, Inc. to get their thoughts as how leaders can best lead during challenging times.

As you continue to perfect your contactless customer experience, think about how your people will help bring the digital experience to life.

During large-scale change, being nimble is key. You must be know your Why, but be prepared to adjust your what and how as new challenges arise. Let your purpose, your why, guide you and your people to achieve long-term success in the end.

Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.

Engagement surveys have a place and time.This is not it. But it's still critical to know what people are thinking,to guide organizational shifts.

While we certainly value in-person gatherings, you can’t afford to put events on hold even if you can’t be together. Your business and strategy can’t wait.

The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.

Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!

Understanding your current state, capabilities, and future impact can help you come down the mountain at a pace that keeps you in control.

Due to the COVID-19 pandemic, shaking hands or giving hugs when you greet someone is likely a thing of the past. This pandemic has accelerated and intensified the need to reinvent the customer experience, too. We need to reinvent the handshake and CX – and we need to do it right now.

Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.

Right now you’re seeing the needs of your customers change dramatically, which requires operations changes.Your employee experience needs to change too.

We can only be nimble when we have the right culture and agree on the behaviors that make it work. There are four primary behaviors that drive agility.

To maintain a positive culture that drives results, leaders need to constantly nurture it. Throw in a global pandemic and the need becomes exponentially greater precisely when we are most distracted. But positive culture in this environment is not optional – it’s necessary! Here are three strategies you can implement immediately.

Changing our behaviors to flatten the curve is a major societal change, but we go through the same phases when faced with change in our work. When your team is facing change – big or small – there are four elements to creating lasting change to consider and plan for.

In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.

There has been a lot of great content put out about how to lead and engage your people and your organization in times like these. However, I haven’t come across much that is targeted at the individual. Yes, leaders need guidance, but as an individual I want advice on how best to navigate these difficult waters too.

What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.

Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.

My mindset can’t be that of a marathon runner or a sprinter during these uncertain times. Instead, I think we should embrace an interval training mentality.

The big differentiator is how leaders empathize, engage, motivate, and capitalize on their talents and knowledge in the face of adversity.

The coronavirus has forced many to cancel meetings, conferences, and gatherings that were previously considered essential. Don't go dark, go virtual! Here are our top tips for driving virtual engagement that works.

Leaders need to be thinking about how Coronavirus will impact all facets of their business. Regardless of the fear circulating, we needed to remain productive and leaders must develop plans that address the risks while striving to stick to normal operations as much as possible.

Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.

When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.

Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.

The best chief strategy officers I engage with today are not only analytically brilliant, but they are also world-class storytellers and architects of change plans to evolve culture or build new organizational capabilities.

Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive.

Yes, bots are taking over the tactical, but they won’t replace the humans – they’re here to help humans focus on the bigger and more strategic issues of CX.

Is employee engagement a buzzword? What leaders can do to foster an engaged workforce.

We asked members of the workforce to name their organization’s top priority for 2020. Are you helping your people connect the dots of your strategy ?

Each day, I work alongside a team of people who are equally passionate about proving that change is possible.

The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”

Not long ago, several of us at Root got a chance to work with a Division I college football team to help reestablish a high-performance culture and team.

My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.

I had chosen to view this challenge as a threat rather than an opportunity. Of course I hadn’t seen progress; I had been operating with a “fixed mindset.”

Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.

How are you being intentional about learning? What routines or practices can you share to help others succeed at the skill of learning?

What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.

Tips to help talent leaders to find a talent development solution (buy or build) that best fits the needs of their people and business.

Values, purpose and mission should align to the work an organization does—and all the decisions made along the way

Change requires commitment, focus and a process that gives every single person in the company a connection to the strategy.

Jim Haudan Jim Haudan is a different kind of CEO, with a passion that goes beyond leading Root to success. For more than 20 years, he has helped organizations unleash hidden potential by fully engaging their people to deliver on the strategies of the business. Jim Wrote the Book on Engagement The Art of Engagement … Continue reading “Jim Haudan”

Want to inspire strategy success? Well it's a lot like setting the table for Thanksgiving. It's all about the whole experience, and not just the turkey.

Let’s be honest, managing people is no simple job. In fact it’s one of the most difficult roles to excel in, and there is no single recipe for success – no book, no program, no “silver bullet” that can prepare someone to master the skill-set quickly. Why? Because we are talking about leading human beings … Continue reading “You want great managers? Focus on the fundamentals.”

Research shows that HR managers may not know what their employees are thinking as much as they think.

Perspectives on how to anticipate, understand, and initiate conversations with your people to build engagement and improve performance.

40% of employees don’t understand their company’s purpose. If you don’t know what your company stands for how can you derive the pride of purpose.

Connecting purpose and meaning at the various levels of the business is something that organizations don’t always do and it has detrimental effects.

What’s the case for storytelling? The mind processes information faster and better when it's in the form of something memorable and cohesive, like a story.