Tag: Change

The only way to catalyze and accelerate results is through your people. You need to move fast right now. But you can’t skip steps.

Insights on how to think about challenges at the intersection of strategy and operations.Specifically, how to make the complicated a little more simple.

Be agile, flexible, and ready to change course at a moment’s notice. Don’t wait around for someone else to save you. Control your own destiny!

Understanding your current state, capabilities, and future impact can help you come down the mountain at a pace that keeps you in control.

Recently, Root Inc. co-founder Jim Haudan met via video conference with Jim Boomgard, president and chief executive officer of DAI: International Development, and Joe Morgan, seasoned CEO, advisor and strategist, to get their insights on leadership during the Covid-19 crisis.

Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.

We can only be nimble when we have the right culture and agree on the behaviors that make it work. There are four primary behaviors that drive agility.

To maintain a positive culture that drives results, leaders need to constantly nurture it. Throw in a global pandemic and the need becomes exponentially greater precisely when we are most distracted. But positive culture in this environment is not optional – it’s necessary! Here are three strategies you can implement immediately.

Changing our behaviors to flatten the curve is a major societal change, but we go through the same phases when faced with change in our work. When your team is facing change – big or small – there are four elements to creating lasting change to consider and plan for.

In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.

Our natural reaction to change – the instinct to panic – hasn’t changed since the time of Heraclitus. It’s the way our brains are wired: change is a threat

Prior to COVID-19, the broader talent community was already migrating toward blended programs of in-person, virtual, and digital modalities. The current situation has put a spotlight on the need to rethink how organizations come together to develop their capabilities and skills.

There has been a lot of great content put out about how to lead and engage your people and your organization in times like these. However, I haven’t come across much that is targeted at the individual. Yes, leaders need guidance, but as an individual I want advice on how best to navigate these difficult waters too.

What can I learn from this crisis in relation to helping people adopt new technologies in the workplace? For me, this is not just about the technology. It’s about people. It’s about learning. It’s about maintaining both personal and professional connections during a time when it’s very easy to feel isolated.

Working from home, or “WFH” as it is now often called, is becoming increasingly common in the modern workplace. To help those who find working from home challenging, here are some tips for staying motivated and being efficient.

Thriving through change, rather than just surviving, requires (virtually) capturing t¬he voice of your employees and customers. These insights are valuable for your strategic decisions, and their engagement is critical to coming out of the present situation stronger than ever.

The big differentiator is how leaders empathize, engage, motivate, and capitalize on their talents and knowledge in the face of adversity.

The coronavirus has forced many to cancel meetings, conferences, and gatherings that were previously considered essential. Don't go dark, go virtual! Here are our top tips for driving virtual engagement that works.

Leaders need to be thinking about how Coronavirus will impact all facets of their business. Regardless of the fear circulating, we needed to remain productive and leaders must develop plans that address the risks while striving to stick to normal operations as much as possible.

Today I'm discussing change & consistent CX. Today you need to either keep pace with change or risk failure. And when it coems to CX, organizations need to be consistent because the experiences created for customers are the pathway to success or failure.

When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.

While welcoming adversity might feel counterintuitive and against how most human brains are wired, the benefits are huge. So the next time you’re facing what you would normally consider an undesirable and unexpected problem, try hugging that thunderstorm of adversity. Odds are, you’re about to see your personal growth skyrocket.

Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.

Each day, I work alongside a team of people who are equally passionate about proving that change is possible.

Not long ago, several of us at Root got a chance to work with a Division I college football team to help reestablish a high-performance culture and team.

My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.

I had chosen to view this challenge as a threat rather than an opportunity. Of course I hadn’t seen progress; I had been operating with a “fixed mindset.”

Creating change mindsets during financial downturns requires doubling down on engaging your people in your strategic priorities to maintain focus.

What kind of a decision-maker are you? Whether individual contributors, managers, or executive leaders, the decision-making process is very important.

Organizational change is unavoidable. Here are four tips to keep operations running smoothly amid change.

Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.

Values, purpose and mission should align to the work an organization does—and all the decisions made along the way

Change requires commitment, focus and a process that gives every single person in the company a connection to the strategy.

Want to inspire strategy success? Well it's a lot like setting the table for Thanksgiving. It's all about the whole experience, and not just the turkey.

Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?

The voice of fear and limitation can easily change your growth mindset from being intensely focused on being better, to being consumed with being bitter.

At the center of any change effort, large or small, sits the need to connect a vision to specific tactics and actions. We often hear that 70% of these efforts fail to deliver the desired results. This number seems to be so widely cited that it is on the verge of becoming an urban legend. … Continue reading “Purpose: The Magical Multiplier”

Realism and truth telling are at the heart of authentic engagement and change. The challenge is that rarely have we seen organizations of any type, profit or non-profit, where people tell each other the truth. And the higher you go in an organization, the worse it gets. As a matter a fact, when we ask … Continue reading “The Bold Side of Vulnerability in Creating Fearless Engagement – Part 1”

An effective conversational leader needs to build a framework and define a clear purpose for the conversation so people understand the intention behind it.

Leaders commonly when the business isn’t performing - “we must have the wrong people or management team in place” – and they initiate a structure change.

A people strategy is going to have a greater impact than a mere product launch. Learn why investing in your people is as important as a product launch.

Engaging the entire company in the strategic change enables people to understand how they fit and how they can best enact the change that is needed.

Cartoons aren't just for the Sunday funnies. Using them at the office opens minds to new ideas by suspending disbelief, so why not a cartoon?

“Our employees are too smart for visuals,” that they’re “analytical and data-driven.", but those same people are using images or visuals to solve problems!

I recently started boxing to get in shape. Yesterday, I sparred with the instructor for the first time. I got hit directly in the face at least 60 times and landed three punches of my own. Leaving the gym exhausted and somewhat humiliated, I thought, “I should just stick with the things I’m good at. … Continue reading “Innovation is like Getting Punched in the Face Sixty Times.”

All organizations have business processes, and today’s organizations are constantly trying to transform – from manufacturing to brand-led, from domestic to global. But if you ask organizations for the process that guides the way they manage the organization through change, you may get a blank stare. Strategic change is a process, but it’s often managed … Continue reading “How Successful Strategies Win: Strategic Change as an Interdependent Process”

I was speaking at Owens-Corning the other day about the reason for strategies.  Companies create strategies so they can continue to grow.  And to grow companies and the people in them, there are six components: Embrace Reality. In more than 20 years in business consulting, we’ve learned that change and growth can occur naturally if … Continue reading “Six Ways to Lead Change, Build Teams, and Make It Personal”

Most all of us had the opportunity to watch the extraordinary events on TV over the past three weeks.  We witnessed a people overturn 30 years of dictatorship in a mere 18 days.  I’m still in awe of the spirit and endurance that the people of Egypt showed the world, the sense of community they … Continue reading “What we can learn from the events in Egypt”

Lou Piniella, former Chicago Cubs general manager, was about to start his final baseball game before he retired. It was basically a meaningless game to the Cubs since they were well out of any hope for post-season play – and they lost this game by 11 runs – but it sure wasn’t meaningless to Lou … Continue reading “There’s No Crying in Baseball”

Corporate Strategy Execution is important, fast, and difficult. Get a head start on your next strategy roll-out with these Five Fundamental Truths.

During a merger or acquisition, it’s critical to consider corporate culture. The required cultural change often represents the soft underbelly of a merger or acquisition. Everyone agrees that it’s important, but it often takes a back seat to the stated cost synergies to be achieved and the new organizational footprint to be established. Without addressing … Continue reading “Culture Change in M&A”

How ABC’s Hit Show, Extreme Home Makeover Gave Me Insights to Efficiencies and Strategic Engagement Extreme Home Makeover recently came to our city to film an episode. For those unfamiliar with the program, basically a deserving family is surprised one morning to find the show’s charismatically, hyper host telling them to vacate the house because … Continue reading “Good Morning, Management Family!”

Problem solving. That’s what we do. Given the nature of our business, when we’re working with a new customer, we’re often tempted to jump right to visualization – to show what we’ve done for others as a way to frame and define what we can do for them. In the instances where they want to … Continue reading “Asking the Right Questions”

We’ve all been there before. A new strategy is presented by the CEO or business unit leader. It’s about world-class customer satisfaction, operational excellence, innovation, ambitious growth targets, and how “we” are planning to displace the competition. And after that, not a whole lot seems to change. You don’t hear much about the strategy and, … Continue reading “Marketing the “Friendly Skies””

Imagine walking into your local watering hole and taking a seat at the bar. The bartender sets your choice beverage in front of you, let’s just say, I don’t know, a brown ale. However, the drink becomes the last thing on your mind, because the moment the drink touches the bar top it is illuminated … Continue reading “The iBar™ – Engagement at the Pub”

Strange as it sounds, training and Fruit Loops® have much in common. When considering training, we often think of instructional design models, learning management systems, curriculum structures, and learning theory. We ask ourselves, “Should training be mandatory?” More often than not, our answer is “Yes, otherwise employees won’t bother taking it.” Can you imagine asking … Continue reading “Organizational training and Fruit Loops®”