Healthcare Transformation

To help health systems shift from crisis response to financial and operational recovery, leaders must engage people in the organization's financial story and encourage accountability for how their efforts affect financial performance.

Creating an exceptional patient experience is more critical (and more difficult) than ever. How you address challenges dictates patient's perceptions.

Improve patient experience by first identifying points of patient frustration, and then targeting areas on the patient journey that need intervention.

In this session, we are joined by Dr. Michael Wilson of the Mayo Clinic. Dr. Wilson studies the end-of-life experience of care in the ICU and has augmented his focus in response to the unique needs and circumstances that have been brought to light by COVID-19.

Since people can “shop” for health care just as they scroll the internet researching their next car purchase, it’s clear that patients are now customers.

Our health industry expert and managing director, Kalen Stanton, and Vanderbilt Health leaders Dr. Paul Sternberg, Chief Medical Officer and Brian Carlson, Senior Director of Patient Experience, share insight on how to inspire and engage clinical teams to deliver personalized patient care.

In this episode, we’re tackling the very current topic of leading during a crisis. We want to share insight on what health care leaders – and leaders in all industries – should be doing to help guide their people during this unprecedented and very worrisome time.

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A guide for maintaining a strategic focus through your crisis response. The assessment will help you discover some of the blind spots within your own organization.

When it comes to healthcare, the patient experience is always paramount. But the employee experience must be core to the organization’s strategy and culture.

Leaders need to tell stories because facts tell, and stories sell. Stories create connections. I feel like everyone does have a good story to tell; they just always don't know how to organize their facts in a compelling way.

My role, leading our CX team, gave me insight into how easy it is to initiate organizational change and how hard it is to sustain real change.

Our latest In Light of Change podcast features change leaders Dr. Alison Tothy and Eric Passon discussing the power of marrying data with storytelling.

If we don’t have that clarity of purpose and direction from the why standpoint, then how much harder is it to envision what our desired future state?

Despite the well-documented power of storytelling, most leaders are just awful at telling stories. Learn seven ways to become a stellar storyteller now.

The fate of your strategy hinges on everyone in your organization getting their heads, hearts, and minds around a new way – the needed culture change.

Healthcare is learning from retail and hospitality that in order to achieve the best patient experience they need to invest in the employee experience.

Engaging people in the "why" and "how" enables them to see how they can personally impact the change and how it benefits them and everyone around them.

Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.

It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.

A patient already has a lot on their plate, scheduling tests and dealing with paper work shouldn't be another burden for them.

Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.

Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.

Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?