Event Information
Hampton by Hilton has accomplished an unprecedented level of owner and team member engagement—even while operating in an almost exclusively franchised-environment—by building a customer-first culture in which team members are empowered to act like owners and are motivated to create authentic experiences for guests. Join Lynn Cooper from Hilton Worldwide and Meredith Belman from Root Inc. for an interactive session walking you through how you too can drive a culture movement within your organization. Attendees will walk away with new knowledge to create their own culture movement, including how to:
- Create an employee-first culture
- Build customers for life using the three-step framework
- Discover how a hospitality brand can turn its employees into culture champions