Workshop: Customer Experience Revolution

Tuesday, April 30, 2019


According to Forbes, 89% of companies compete primarily on customer experience. With customer expectations evolving at breakneck speed, it’s vital that companies exceed those standards to stay ahead of the competition. While 80% of companies believe they are delivering “superior experiences”, only 8% of customers agree. How can this be?

Discover the secrets to overcoming your organization’s challenges in consistently delivering a differentiated CX. You will leave this highly interactive session with information and actions you can apply the moment you get back to the office.

In this session, attendees will learn:

  • The keys to a superior customer experience
  • How well-paid retail experts are replacing the hourly wage-paid store associate
  • How to inspire your people to deliver a high touch customer experience that drives loyalty

12:30 – 1:00 p.m. – Lunch and Networking
1:00 – 3:00 p.m. – Workshop in Session

Event Details

Tuesday, April 30, 2019
12:30 p.m. to 3:00 p.m. ET


Event Location:

Convene, Radio City Boardroom
75 Rockefeller Plaza
New York, NY 10017

 

Registration is now closed for this event.

Register today!

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