Workshop: Customer Experience Revolution
Tuesday, April 30, 2019
According to Forbes, 89% of companies compete primarily on customer experience. With customer expectations evolving at breakneck speed, it’s vital that companies exceed those standards to stay ahead of the competition. While 80% of companies believe they are delivering “superior experiences”, only 8% of customers agree. How can this be?
Discover the secrets to overcoming your organization’s challenges in consistently delivering a differentiated CX. You will leave this highly interactive session with information and actions you can apply the moment you get back to the office.
In this session, attendees will learn:
- The keys to a superior customer experience
- How well-paid retail experts are replacing the hourly wage-paid store associate
- How to inspire your people to deliver a high touch customer experience that drives loyalty
12:30 – 1:00 p.m. – Lunch and Networking
1:00 – 3:00 p.m. – Workshop in Session