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Customer ExperienceDeveloping Leaders and ManagersEmployee EngagementHealthcare TransformationImplementing StrategyManaging ChangeTraining and Skill Building
Dave Willis sits down with John Byrnes, MD and gets answers about preventable medical errors and about a new approach to patient safety.
It's time for healthcare organizations to stop accepting long wait times as just part of the process, because waiting is the hardest part.
Creating a patient experience that sticks is only possible when the leadership is aligned, managers are well trained and everyone is prepared for disruption.
Patient matters the most when it's happening to you or a loved one. Read about some missed opportunities that still happen in healthcare in the 21st century.
Are your people prepared for all of the changes? Do they understand what the end game will look like and the outcomes need to be as a result of the changes?
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