Technical Support Specialist – Internship

Location

Sylvania, Ohio

Summary:

In this six-month internship, you are responsible for providing entry level end user support for software, hardware, and network assistance.  Relies on pre-established procedure and instructions to identify, research and resolve technical problems presented through user phone calls or email support requests.

Essential Duties and Responsibilities

  • Identify and correct operational issues on client computer systems.
  • Operational knowledge of Microsoft and Mac operating systems and Office applications.
  • Perform light lifting 25lbs.
  • Prioritization of end user issues.
  • Prioritize, communicate and resolve issues in a timely manner.
  • Proficient in Internet related applications such as e-mail clients and web browsers.
  • Provide client support to troubleshoot and resolve help desk issues related to technical difficulties with hardware, software, and the network.
  • Provide new hire onboarding documentation.
  • Uphold and maintain support for the IT Team Values.

Requirements:

  • Bachelor’s degree or pursuing Bachelor’s degree from a four-year college or university required; One+ years general help desk or related IT experience.
  • Ability to promptly answer support related email, phone calls and other electronic communications
  • Experience with hardware and software issues
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Self-motivated, energetic, detail-oriented and organized.
  • knowledge and experience with Mac and Windows Operating Systems, Basic Networking principles, Help Desk software, Internet software and Microsoft Office applications.
  • Ability to solve practical problems and deal in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or other form.

Thinking

Training and Skill Building
Employee Engagement
Employee Engagement