Customer Pop Quiz

Are your customers BFF’s or a frenemies?

Do your customers love you?




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Describe your customer experience strategy.




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Can managers make decisions in uncertain situations?




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Does your front line deliver authentic experiences?




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Results, helpful content, and email

Please fill out this form to get your results and helpful content based on your results. We'll also email you the information so you can access it later or share.

Congratulations. Your customers love you. Now Let’s keep building the relationship.

Your customer strategy is working.

You clearly have a rabid fan base. Your managers are empowered to do the right things. It seems your frontline is creating memorable experiences that keep bringing your customer back.

You’re doing great. But we know you can’t just sit back and reap the rewards. All good businesses are constantly changing – because the marketplace doesn’t stand still. You have to stay ahead of your competition while holding on to your loyal customers.

At Root, we bridge the gaps between change and consistently maintaining customers for life. We get leaders aligned on the “next big thing” that gets customers excited about what’s new and different. We make sure managers know how to prep their teams for the changes ahead and ensure the frontline is bringing your new initiatives to life. Whatever your need, our proven formula has enabled organizations across the globe to create customer loyalty that lasts a lifetime.

You finished the race. Next time, let’s get you on the podium.

There are inconsistencies in the experiences your customers are having with your organization. Perhaps the strategy isn’t fully defined or your people are not on the same page.

Your managers aren’t empowered to make decisions that are good for business.

The frontline is too scripted or has so many rules dictating their behaviors they can’t deliver an authentic and meaningful experience that makes your customers want to post rave reviews.

Customer loyalty is what everyone’s after, and it can only happen when organizations consistently deliver a differentiated, seamless, and authentic experience. In every action and interaction, with every customer, every time.

At Root, we help leaders get to better clarity on a differentiating customer experience strategy that everyone understands, owns and is excited to bring it to life. We can build additional manager capabilities that empower them to make good “in the moment” decisions for customers and enable the frontline to deliver authentic experiences that create customers for life.

Sorry, this is a sad story.

There doesn’t seem to be a clear customer strategy. The culture isn’t empowering managers to make decisions that best support customers. Your frontline is not delivering memorable or engaging experiences. That isn’t a recipe for a customer experience that drives satisfaction and loyalty.

Customer loyalty is what everyone’s after, and it can only happen when organizations consistently deliver a differentiated, seamless, and authentic experience. In every action and interaction, with every customer, every time.

At Root, we help leaders get clear on a differentiating customer experience strategy, build manager capabilities that empower them to make good “in the moment” decisions for customers and enable the frontline to deliver authentic experiences that creates customers for life.