Case Studies

ADP – “Selling The ADPway” To Focus on Buyers’ Processes

ADP has provided automated data systems for processing payroll and benefits for large and small organizations globally since 1947. In 2010, this $6-billion organization initiated a company-wide change for its 5,000 employees.

AEP – New Employee Orientation

In 2008, an unprecedented change began in the global financial markets, and it continues today. Businesses and industries all over the world are affected, and organizations are hustling to find solutions that will help them transform their companies quickly so they can adjust to the turbulent marketplace changes threatening their survival.

American Airlines Celebrates Diversity and Inclusion

Diversity can be a sensitive topic for companies to address, so many turn to tried-and-true training programs to guide these conversations. However, the Diversity Strategies team at American Airlines wanted to create and update their long-standing diversity training program, internally known as the Value of Respect program, and shift from a compliance-based program to one focusing on interaction and engagement. The team envisioned a training course that truly represented the diversity of its employees and

Arkema

France’s leading chemical producer, Arkema, is aiming to become a global leader in specialty chemicals. The company currently has 19,000 employees based in 50 countries, with 137 industrial plants and 13 research centers. Arkema produces state-of-the-art specialty chemicals that provide customers with practical solutions to such challenges as climate change, access to drinking water, the future of energy, fossil fuel preservation, and the need for lighter materials.

BBVA Compass — One Picture Really Does Equal a Thousand Words

When BBVA Compass, a Sunbelt-based financial institution that operates more than 700 branches across seven states, embarked on an aggressive transformation of its technology platform, they needed a communications plan to gain support from its 12,000 employees.

Beaumont Hospitals – From Two Hospitals to “OneBeaumont”

Beaumont Hospitals have served southeast Michigan since 1955, growing from one small facility to a two-hospital regional medical center. Today, its medical staff includes more than 2,400 physicians representing more than 91 medical and surgical specialties. In 2006, Beaumont was embarking on a new strategy to unify the centers under a “OneBeaumont” banner.

Breaking Out of the Utility Bubble: Citizens Energy Draws Customer Service Inspiration from Other Industries

Citizens Energy Group is a diverse utility service company, providing natural gas, thermal energy, water and wastewater services, and oil to about 800,000 people and thousands of businesses in the Indianapolis area. But this isn’t your typical corporation. Citizens Energy is actually a Public Trust, founded 127 years ago to protect the local gas assets from takeover by monopolies like Standard Oil, as well as negative influences that can exist from political influence over basic

Chiquita – Blended Learning Solves Two Problems

Chiquita is inarguably one of the world’s most recognized brands, with its products sold in grocery stores in more than 60 countries.

Recently, Chiquita leadership determined that it was time to evolve from a “banana company” to a “fresh consumer products company.” In redefining the company and shifting the strategy, there was a clear need to elevate the level of talent and leadership capabilities in Chiquita’s 26,000 employees in 27 countries.

Concurrent with this need to communicate

Clariant Paints Clear Picture of Supply Chain with Root’s Strategic Learning Map® Module

As one of the world’s leading specialty chemical companies, Clariant contributes to value creation through innovative and sustainable solutions for customers from many industries. The company’s portfolio is designed to meet very specific needs with as much precision as possible while also addressing key trends through research and development. This includes focusing on energy efficient, renewable raw materials, emission-free mobility, and conserving finite resources. Clariant’s business units are divided into four segments: Natural Resources, Plastics

Clariant Production Systems: In Pursuit of Excellence

As one of the world’s leading specialty chemical companies, Clariant creates innovative and sustainable solutions for its customers spanning a diverse array of industries. The company’s portfolio is designed to meet its clients’ specific needs with as much precision as possible, while also addressing market trends, including energy efficiency, bio-based materials, emissions-free mobility, and conserving finite resources.

Creating a Leadership Experience To Align on Strategy at TSYS

Since 1983, Total System Services, Inc. (TSYS), one of the world’s largest payment-services firms, has been a leader in payment technology and processing, providing solutions to the financial services industry. TSYS serves more than 300 processing clients and 80,000 direct merchants worldwide.

CUNA Mutual – Change Transition

Change requires a transition – a reorientation that people need to go through before change can work. CUNA Mutual Group, the leading provider of financial services to credit unions and their members, had recently appointed a new CEO and senior team and were in the process of transforming the company at lightning speed. In communicating the business case for change, and due to a transformation in the Sales organization, the executives in that area recognized

CUNA Mutual – Really Engaging Employees

In 2003, CUNA Mutual Group, the leading provider of financial services to credit unions and their members, initiated changes that included a new organizational structure, new ways to interact with internal and external customers, and a renewed focus on their strategy. But despite a barrage of communication including intranet articles, executive-led forums, and PowerPoint presentations about the new policies, behaviors didn’t change.

A 2004 employee survey showed that more than half of the employees didn’t understand their own business

DAI — The Birth of a Strategy

In the last decade, Bethesda-based DAI, which implements international development projects in 60+ countries, has experienced an impressive growth. DAI works to improve governance, infrastructure, agriculture, business, health care, the environment, and other areas vital to the progress of developing countries. The U.S. Agency for International Development has historically provided the bulk of the firm’s revenue. In the past few years, the agency has been heavily focused on rebuilding Afghanistan. DAI has rapidly become the

Delta — Embedding Diversity Into the Culture

Employees of Delta Air Lines had traditionally attended day-long diversity workshops intended to raise awareness of prejudices and biases in the workplace and targeted at translating diversity into a business capability. To effect a change, Delta wanted to embed the philosophy into the behaviors and beliefs of its people and into its processes rather than supporting an event that allowed people to say, “I took a class and now I’m diverse!”

Developing “Hamptonality”– Testing the Training

Like many organizations, Hampton invests substantial resources into creating a thorough brand and culture training for its employees. And like other organizations, they wanted to know if was truly working.

Dow – Embarking on Transformation: A New Business Model and Strategy

In 2009, Dow embarked on a transformation of the company. At the core of the transformation was a new business model and strategy, which had been in development and execution for several years.

Increasingly, it was clear that transformation was necessary, as the old ways of working no longer fit the new realities. A confluence of external factors was fundamentally changing the rules of the game. The most critical change was that oil producers wanted to

FirstEnergy – Connecting People to the Strategy

In an employee survey, people at FirstEnergy said that they wanted to know more about where the company was headed and what part they played in the business. Leadership contacted Root to design a program to help all employees better understand the changing utility industry, FirstEnergy’s strategies, and each employee’s contribution to its future success.

Georgia-Pacific – New Hire Orientation

Georgia-Pacific Consumer Products wanted to elevate the level of its new hire orientation program to address the learning styles of the Millennial generation and create an “immersive” experience for new employees. The goals were to present new and existing information relevant to new hires using a proven learning design approach, extensive use of visualization, and high levels of interactivity.

Global Biopharmaceutical Company Creates Employee Mindset Shift

A global biopharmaceutical company whose mission is to discover, develop, and deliver innovative medicines that help patients prevail over serious diseases. This particular plant is responsible for tech transfer, product launching, and excellence in bottled packaging.

Hampton – Leveraging Technology to Create a Community of Thousands

Making personal connections is a cornerstone of the hospitality industry. A few years ago at Hampton, many of their 1,850-plus General Managers were feeling isolated, without avenues to connect with other hotels. As a brand, they had collected various best practices, but collaboration across the lines was limited. General Managers wanted the ability to electronically share best practices, ask questions, and learn from the experiences of their peers. Being a franchise organization, however, it was a

Hampton – People Powered by Strengths

Hampton Inn, part of the Hilton family, boasts 1,400 hotels that are 99% franchise-owned and operated. Hampton led the mid-scale, limited service hotel industry for years, but when its numbers began to slip, leaders needed a way to “turbo-charge” the brand.

Holiday Inn Express – Uses E-Learning: What People Need, The Way They Want to Learn It

Holiday Inn Express is a franchise company of 1,450 hotels, part of the InterContinental Hotels Group. Developing a curriculum to serve – and appeal to – a wide employee base with limited time and training budgets would require an innovative, personalized solution.

Hospice of Northwest Ohio Engages Physicians to Positively Impact the Patient and Family Experience Related to End-Of-Life Care

Dedicated to caring for the terminally ill since 1981, Hospice of Northwest Ohio is the Toledo area’s largest provider of hospice care. As a non-profit, community-based organization, its mission is to provide specialized medical, emotional, and spiritual care to people of all ages (and their families) living with any end-stage illness. Their vision: To positively transform the way people view and experience the end of life.

McDermott – Blending Entities: Minimizing the Discomfort

When McDermott International planned to combine two of its entities, it wasn’t really an “acquisition,” but a definite blending of two businesses and their cultures.

MedImmune – Creating an Environment of Learning

MedImmune is the biologics arm of AstraZeneca, producing two marketed biopharmaceutical products, FluMist® (Influenza Vaccine Live, Intranasal) and Synagis® (palivizumab). Accordingly, the company is both highly technical and highly regulated. They’ve grown from 2,600 employees in 2007 to 4,200 today. With constant changes in the industry, MedImmune’s leadership wanted all employees within Operations, regardless of functional role, to have a common foundation of the what, how, and why of their work.

There were three basic goals

Merillat – the Masco Builder Cabinet Group: Facing Change Head-On

During the buoyant home-building market of the early 2000s, Merillat, a leading cabinet-maker and highly successful division of the Masco Corporation, enjoyed exponential growth. With demand outpacing supply, full order books, and successive years of impressive sales results, its leaders had no reason to expect anything other than future success. But significant market changes brought a disruption to this otherwise sunny forecast.

Monsanto – “Growing” Understanding of Strategy

Monsanto, one of the world’s leading agricultural companies, continually faces strong competition and new challenges. In April 2007, the leaders of the U.S. commercial organization created a strategy to earn the #1 position with customers.

When Monsanto examined its core competencies, they determined enhancements that were needed to build stronger relationships while increasing business. They used a cascaded communication from management to launch the strategy. The result? People didn’t connect the dots – there was little

Panda Restaurants – Blended Training Shows Big Results

California-based Panda Restaurant Group has 900 restaurants and 16,000 employees – it’s the nation’s largest Chinese foodservice provider. With an aggressive growth plan, Panda had one major obstacle to achieving its vision – a lack of consistent, targeted, skills-based training.

Petco – Rebounding Through Trust

Petco, a specialty retailer of premium pet food, supplies, and services, enjoyed leading the market for years. In 2006, when competition intensified, Petco lost share and was acquired by private equity investors. CEO Jim Myers set the goal to regain the top spot in the market. To do this, he had to gain the trust of the entire company so they could see that his goal was not only possible, but that all associates had

Petco – Root Compass® Drives The Customer Experience

With the rapid growth of the Pet Specialty industry in recent years, Petco observed a real opportunity to take the leadership position in the market. Petco’s efforts began by creating alignment at the senior leadership level to develop a clear message about the marketplace and their strategy, and then a plan to engage customers. Once established, this strategy and associated initiatives were cascaded down through the Petco organization using multiple tools and techniques that centered

Pioneer – Collaborative Strategy by Dupont Pioneer Helps Employees Understand the Importance of Connecting to Business Processes

DuPont Pioneer strives to be the world’s most innovative plant genetics business, delivering industry-leading products and unmatched service and support. While there have been many changes since the business was founded in 1926, it has remained steadfast in its dedication to one guiding principle – the success of the business is based on its customers’ success. That belief has helped Pioneer become a leading developer and supplier of plant genetics to farmers worldwide and has

PLS – Managers Deliver the Customer Experience Through Their Teams

With the right elements, trainers at PLS knew they could create strong managers who could inspire their teams and operationalize their aggressive growth plan.

PPG — A Financial Story: Making Cash Flow “Personal” for Employees

In 2008, PPG Fiber Glass, the world’s leading coatings, specialty products and services company, was evolving from a mass production system to a lean-based customer pull manufacturing system to enhance organizational adaptability, better serve the changing needs of the customer base, and reduce the working capital or cash required to operate the business. In the past, the organization would have determined what was changing within each of the functions and trained only those employees on

Pulte Homes – Engaging People in a Down Economy

When people think of current economic challenges, one of the first industries to be mentioned is homebuilding. When that’s your business, keeping employees engaged and confident is a major focus.

The people at Pulte Homes are proud of their 58-year history, the half-million new homes and communities they’ve built across the country, and the awards and recognition they have earned over the years. In its recent past, Pulte moved from not even being a blip on

San Diego County Regional Airport Authority Soars to New Heights with Root

The San Diego County Regional Airport Authority (SDCRAA) was created on January 1, 2003 as an independent agency to manage the day-to-day operations of San Diego International Airport and to address the region’s long-term air transportation needs. The legislation that created the Airport Authority mandates three main responsibilities:

  • Operate San Diego International Airport
  • Plan for the future air transportation needs of the region
  • Serve as the region’s Airport Land Use Commission – and ensure the adoption of land-use

Scotiabank – Communicating Change

Trends such as technology and changing customer preferences prompted Scotiabank to introduce a comprehensive business strategy that would transform service delivery in its Canadian branch network. The challenge was to implement the changes quickly while causing minimum disruption to its 28,000 employees at more than 1,000 branches.

Star Alliance – Connecting Virtually and in Person: A Blended Approach

The 28-member airlines of Star Alliance, the world’s longest-serving international airline alliance, handle customers all over the world. Hundreds of thousands of people work for these diverse member airlines. With this kind of audience, providing training can be a challenging task.

At the Star Alliance Services GmbH in Frankfurt, Germany, 70 full-time staffers develop and implement new products and services together with the member carriers. They develop training for the member carriers’ employees to ensure proper

Starbucks — Creating Excitement for Training

In 2008, Starbucks Coffee Company had experienced phenomenal growth and expansion. They had created three leadership training programs focused on management styles and techniques that align with their unique culture. The programs complemented each other, provided foundational knowledge and insight, and developed capabilities. The programs were offered to store managers, district managers, and retail leaders. Starbucks needed a way to create excitement about the programs to drive enrollment, which was optional.

Not only did Starbucks want

Swarovski — Creating Compelling Client Experiences

The name “Swarovski” is synonymous with luxury. For many years, the company has been known as a manufacturer of fine crystal pieces perfect for collectors and gift-giving. They then expanded into the world of fashion with collections in both jewelry and accessories.

Syngenta

Syngenta is a world’s leading agri-business with more than 28,000 employees in 90+ countries dedicated to its purpose: Bringing plant potential to life. Through world-class science, global reach, and commitment to customers, Syngenta helps to increase crop productivity, protect the environment, and improve health and quality of life.

Synopsys Springboards Global Growth With Leadership Development Program

Synopsys is a publicly traded global technology organization that has its hand — or more precisely, its software — in almost everything. From cars to computers to medical devices, Synopsys provides the software, IP, and services used to create advanced chips and systems to run an array of electronics and gadgets. The company, founded nearly 30 years ago, has been on a steady growth trajectory, thanks to continual product innovation and several successful mergers and

Taco Bell – “Bold Future” Transformation

Taco Bell leaders saw a need to seriously examine the way it operated its restaurants – the operating system and processes, management capability, and organizational culture. They needed significant change at every level to increase restaurant revenue.

The senior team concluded that Taco Bell needed to “define the whole” – the way its system should work. However, in many ways, they didn’t have a system, but more of a “task approach.” They realized they weren’t defining

TD Wealth Empowers and Engages Women Investors with Highly Personalized Experiences

TD Wealth takes a personal approach to building its clients’ wealth and legacy, starting with getting to know them, their lifestyle, and the important people and activities in their lives. With wealth comes a complex set of challenges. Consulting with clients at every step, TD Wealth develops and implements fully integrated, personalized wealth management plans that fit existing needs and allow scalability for the future.

The Children’s Place – “Crime Scene Investigation” Teaches Loss Prevention and Safety

Children’s Place Retail Stores, Inc., a retailer known for its fashion-forward styles for children from newborn to 10 years old, had increased its number of associates more than 30% since 2004, to 14,000 at over 800 stores. With 21,000 employees and additional stores in development, The Children’s Place knew that several of its training sessions would need to change to accommodate its growth.

US Airways — Service Recovery Done Right Pays Off

In the airline industry, as in others, attracting and retaining preferred customers takes a lot of effort. US Airways focused their efforts on providing reliable operations and made tremendous strides. With operations in check, attention shifted to service – more specifically, service recovery. US Airways knew that to deliver service standards, especially in service recovery situations, each employee’s skill and attitude is critical.

Vattenfall Energizes the Business with New Strategy Rollout

As one of Europe’s largest generators of electricity, Vattenfall operates a commercial energy business focused on being a leader in developing environmentally sustainable energy production. Vattenfall produces electricity and heat from six energy sources, giving the company a flexible and well-diversified business. With three main products – electricity, heat and gas – the company has three main markets: the Nordic countries, Germany and the Netherlands.

White Papers

A Letter from the Trenches

What would your employees say? Learn what your people would say if they wrote you a letter about their views on engagement, contributions, and making the company successful. In other words, “If I were you, How Would I Engage Me?” Register to receive the paper - A

Adaptability and Agility: Three Ways to Bring These Qualities to Your Organization

Stay ahead of change To survive in the current competitive marketplace, an organization’s internal rate of change needs to move at the same pace, or faster, than external change. Organizations that rise to the top are the ones that encourage the entrepreneurial mindset of being fiercely

Banishing the Old Guard and New Guard Perspectives

Adapt and Grow Leaders As a new leader, you need to blend the “then” with the “now”, the “them” and the “us”. The old and new guards must jointly commit to standards they want to live up to as you move forward. Download the white paper After

Be a Magnetic Manager: Draw Employees in with 12 Powerful Questions

Managers are People Each manager has his or her own style, personality, quirks, beliefs, strengths, and passions. Naturally, these traits influence how they do their jobs and how they lead their employees. The best bosses are the ones who have the ability to coach their employees

Breaking Down Silos: Three Ways to Work Better Together

Break Down the Silos Silos are prevalent in most organizations. But they wreak havoc on executing good strategies by stifling communication, change, and growth, and increasing costs. Download the white paper Breaking Down Silos: Three Ways to Work Better Together to learn how to get everyone working

Build Great Relationships

Change the Conversation. Build the Relationship. When managers do their jobs right, they inspire their teams to live up to their potential — and the organization reaps the reward. What’s a critical component of success? Building great relationships. But knowing the importance of building relationships isn’t

Building a Culture of Truth Telling for Better Employee Engagement

There are three beliefs that keep people from telling and accepting the truth at work: People believe that their managers and leaders really don’t want to hear the truth. People don’t think they can safely tell the truth. People don’t know how to discuss the “undiscussable” issues and

Building Cross-Functional Teams in Four Simple Steps

Start Building Cross-Functional Teams Today There is undeniable value to teamwork and collaboration based on the results it can yield. However, it’s not always an easy road. In fact, a recent survey revealed that America’s workers said it was most difficult managing across than managing up

Create Broad Business Transformation Successfully

What Keeps Your Employees Engaged? More often than not, large-scale transformations fail because the prize is not clear. When employees don't understand the “why” behind the change and what's in it for them, they will not dedicate themselves to the new go-forward plan. Download the white paper

Creating a Company of “Owners”

Get Everyone Onboard Imagine how your company would look and how it could perform if every single person at every level really understood why your company needs to change, what most needs to change, and how they contribute to “us” winning. Download the white paper to learn: Why

Creating Broad Business Transformation

What Keeps your Employees Engaged? More often than not, large-scale transformations fail because the prize is not clear. When employees don't understand the “why” behind the change and what's in it for them, they will not dedicate themselves to the new go-forward plan. Download the white paper

Creating Fearless Engagement

Find Out How These Fears are Impacting Employee Engagement Realism and truth telling are at the heart of authentic engagement and change. The challenge is that rarely have we seen organizations of any type, profit or non-profit, where people tell each other the truth. And the

Culture Change during a Merger or Acquisition

Culture Impacts Success Leaders managing or supporting a merger or acquisition will find that culture has an impact on its success from both a morale and a dollars perspective. Among the culture-related issues that need to be resolved are: Newly created leadership teams struggle with the norms

Culture Change: Making it Safe for Your People to Take Risks

Risk Taking Shouldn’t Be Scary “This is the way we’ve always done it.” How many of you have heard that before? This is the mantra for an anemic business model. Giving your people guidelines for safe risk taking is the way you’ll supercharge your organization’s culture,

Customer Experience: You Can Do Better

Create a Better Customer Experience Your success as an organization rests solely on the shoulders of your people and the experience they are providing to your customers. Your front line is the first point of contact with your customers. In all likelihood, they know what your

Deploying your Strategy: a Three-Phase Approach to Making Sure it Doesn’t Get Stuck

Enlighten & Educate Leaders, it is your new job to go on an endless pursuit to illuminate and illustrate what your strategy means in very practical, tangible terms. If people are clueless, they sit on the sidelines instead of engaging in the company’s new direction. Check

E is for Engagement

Lead By Example Are you a business Gandhi who leads by genuine example and encourages change? Or are you and your organization living in the dreaded Disengagement Canyon? Grab these resources quickly to bring out your inner Gandhi and be the change you want to see

Employees are Your Most Important Customers: Help Them Help You with These Three Tips

Help Them Help You Before any organization can even think of winning customers – for a day, a week, or forever – there is a lot of work to be done to properly engage the people who can make that happen – the employees. Download the white

Executives Need Training Wheels, Too.

Set Executives up for Success Just because an executive is an expert in their field doesn’t mean they can be seamlessly inserted into your organization and immediately thrive. Before getting started, they need to find the balance between challenging how things should be done in the

Four-Step Plan to Match Your Learning Strategy

Get Your House in Order Building and maintaining a successful learning program is like building a house. First, create a blueprint of your vision. Next, choose your materials and put the structure together. Then, sustain what you’ve built with regular maintenance and reinforcement. Download the white paper

Get In the Zone: Five Communication Tips to Create a Team That’s Hard to Beat

Talk Amongst Yourselves Communication plays a central role in moving teams “into the zone” and helping your people achieve more than they ever thought possible. Download the white paper Get In the Zone: Five Communication Tips to Create a Team That’s Hard to Beat to learn the

Helping Managers Put the Kibosh on Confusion — What NOT to Do When Trying to Set Clear Expectations

Get Clarity. Get Results. Knowing how to clearly communicate expectations will change the way you work with your team and improve outcomes more than you can imagine. Download the white paper Helping Managers Put the Kibosh on Confusion — What NOT to Do When Trying to Set

How Does a Manager Matter to a Cup of Coffee?

Employees don't leave companies... they leave managers Most front-line managers are star individual contributors who were promoted as a reward for doing a great job. But these managers haven't been “armed” to lead their teams through formal training or even screened for aptitude. And this is

Lead With Your Heart

Balance Power with Authenticity It’s been scientifically proven: Power reduces empathy, authenticity, and vulnerability. But when you level the playing field – when you put people shoulder to shoulder – it leads to more meaningful and valuable conversations. To be a good leader who inspires and engages

Lose the Corporate Jargon and Engage Them with Authenticity

Connect Yourself Before You Wreck Yourself Step out of your comfort zone and wake up your people to feel as passionate about your strategy as you do. Download the white paper “Lose the Corporate Jargon and Engage Them with Authenticity” to learn how to connect on a

Manager Development: The Hardest Thing You’re Not Doing

Inspire Managers Beyond the Classroom A successful manager development strategy must include ongoing sustainment practices to ensure employees apply their new knowledge in their everyday jobs. Download the white paper Manager Development: The Hardest Thing You’re Not Doing to learn three ways to stop your training programs

New HR Leaders — Tips for Getting a Seat at the Strategy Table in Your First 90 Days

Become the Strategy Execution Officer Whether you’re in your first 90 days of a new role or even if you’re a seasoned HR leader, download the white paper New HR Leaders — Tips for Getting a Seat at the Strategy Table in Your First 90 Days. This paper

Nine Ways to Manage Change Successfully

Change is Hard. Strategic Change is Even Harder. It's part of a big lifecycle. It's a process. It takes time. Planning for change and viewing it as a process will deliver those first steps of success and be a critical ingredient to ensure sustained execution. Download the How

Salary and Perks Will Not Make Your People More Productive, but These Four Things Will

The Roots of Engagement Companies with higher levels of engagement perform significantly better. So, as a leader, you can’t ignore engagement levels. If you feel your people can and should be giving you more of their best, spend less time worrying about compensation and flextime, and

Setting Business Priorities: the Six Most Important Responsibilities for the Leadership Team

Ensure your Leadership Team is Aligned For any plan, initiative or strategy to be successful, every leadership team must have a set of clear priorities in place to guide the actions of the business. Download the how-to paper: Setting Business Priorities: the Six Most Important Responsibilities for

Seven Steps to Developing Effective Leaders

Adapt and Grow Leaders Fact #1: Your company is only going to execute as fast or as slow as your leaders’ ability to adapt to change in the marketplace and engage their teams in the business. Fact #2: Developing great leaders increases your odds of successful strategy

Successful Strategy Execution is all about Behaviors

Get Your People To Change. It Starts with You. Actions speak louder than words. You've heard it a hundred times, but it's amazingly true in the corporate world. Deeply embedded traditional behaviors tend to persist and they change far more slowly than marketplace factors or new

The Art of Co-thinking

Co-thinking Your Way to Great Decisions Decision making by democratic vote isn't required or even close to the best way to make the right choice in organizations. When committed, creative, engaged individuals come together, the critical thinking that happens will almost make the decision for you.

The Five Key Tactics to Success – Enterprise Engagement Alliance

Stop Planning and Start Implementing Engagement goes beyond ordinary satisfaction in that it involves a level of commitment from employees, customers, partners and suppliers that surpasses simple respect for an organization or mere contentment within the relationship. True engagement must translate into enhanced performance. Download the Enterprise

The Key to Sustaining Your Strategy Isn’t What You Think

Skill Building Creates Dedicated Employees One in five employees say they either don’t understand their company’s business strategy or they don’t know how their role supports it. No strategy or business transformation effort can succeed if people are not armed with the new knowledge, skills, and

The Power of Engaging People Through Visualization

Engage Your People Watch our 30 minute on-demand webinar to learn how visualization can significantly improve employee engagement, operational performance, and strategic success. This webinar will help you: Eliminate the ambiguity that comes with new strategies or change initiatives Engage people in the process of how the strategy

The Power of the Drive-By Conversation: Quick Tips for Managers to Supercharge Their Relationships

Change the Conversation. Build the Relationship. When managers do their jobs right, they inspire their teams to live up to their potential — and the organization reaps the reward. What’s a critical component of success? Building great relationships. But knowing the importance of building relationships isn’t

The ROI of Onboarding: Five Steps to Engaging and Keeping New Hires

Did you know? 22% of staff turnover occurs within the first 45 days of employment. 46% of rookies wash out in their first 18 months. The cost of losing an employee in the first year is estimated to be at least three times the salary. A structured onboarding program

The Transformation Trifecta: Three Behaviors Leaders Must Demonstrate in Order to Orchestrate Change

Organizational Transformation The biggest obstacle to organizational transformation is winning over the hearts and minds of your people. We’re not just talking customers – we’re talking about every single person in your business. This is the make-or-break challenge. Download this white paper to learn the trio of

Think You Know Your Managers? Think Again.

Prepare Your Managers for Success As you promote people in your organization to new managers, it's important to ask yourself: Have I prepared them for this role? Are they ready to be managers and focus on a team first? Do they know how to delegate? Download the white paper Think

Three Foolproof Ways to Sustain Lasting Change

Or: How to Make Sure Your Strategy Doesn’t Fall Flat After Launch Sustaining strategic change requires more than a company-wide email with a slide deck and a webinar. It requires an ongoing conversation and a system that turns action into outcomes across your business. Download this white

Three Things Organizations Must Do to Build a Customer-First Culture

Make Your Customer Experience Strategy a Game-Changer Craft a compelling customer-first culture that differentiates your company from competitors and ensure it takes hold with your leaders, managers, and front line. Learn the key areas where organizations should focus efforts to ensure everyone from the top executive

Three Ways Great Managers Inspire Their Teams

Great Managers Inspire Great managers know the value of offering perspective, inspiring purpose, and connecting individuals to the big picture to drive higher levels of performance. These cornerstones of employee engagement can lead to faster innovation, increased productivity, and increased profitability. Learn proven and effective techniques that

Trying to Change Your Culture? Activate Your Secret Weapon

Managers are Your Secret Weapon Managers are your single best link to your people. That also makes them your single best secret weapon for igniting change in your company’s culture. Managers are the connective tissue of your culture, linking individuals, leaders, the business, and the strategy. When

What Business Can Learn from Sports

Get Aligned. Forge Change. Alignment in an organization isn’t an option, it’s an absolute “must.” It’s the invisible force field that powers teams through resistance, adversity, and roadblocks. But forging true alignment can be a messy process. And it takes time. Download the white paper What Business

What Your Managers Are Missing: The Surprising Truth That’s Holding You Back

Managers Must Understand The Strategy As the linchpins of your organization, managers must understand your strategy to be able to filter it down to the front line. How are you arming your managers with an awareness of your organization’s strategic vision and game plan for achieving

Why Managers Aren’t Viewed as Strategic Assets and What to Do About It

Give Managers the Chance to Shine Regardless of industry, location, or size of the company, the same pitfalls trip up organizations across corporate America when it comes to developing managers as strategic assets. Download the white paper Why Managers Aren’t Viewed as Strategic Assets and What to

Your BIG Leadership Mistake is Trying to Fix What’s Wrong

Find the Bright Spots When leaders feel compelled to spend all of their time fixing the problems, they miss the enormous opportunity right under their noses. It’s much better to make a FUSS about the Bright Spots: Focus on the high performers Uncover the drivers of high performance Simplify

Capabilities

America’s Workforce: Revealing Study of Corporate America’s Most Neglected Employee

Team efficiency, employee retention, and overall profitability are just a few of the areas where managers can make a difference. But many training programs fall short in teaching managers how to engage, coach, and develop their teams.

Cinematic Storytelling Solution Sheet

Root believes emotional connections are critical to strategy execution. Video is the logical supporting solution for connecting your people’s hearts to your new strategy or initiative rollout to help sustain the strategy over time.

Creative and Visual Methodologies Solution Sheet

We pioneered visual and creative methods that combine various learning styles to ensure we address the needs of everyone on your team. Our creative and visual engagement tactics are effective, memorable, relevant, and actionable – an ideal combination to enhance the learning process and produce results.

Curriculum and Training Programs Solution Sheet

Root makes training purposeful and effective using the mediums and formats that work best for your type of organization.

Digital Interactive Solutions Solution Sheet

Root delivers blended learning solutions in flexible formats supporting analysis and planning of strategies and initiatives and rollout of those strategies.

Fact Sheet

This quick fact sheet offers an at-a-glance view into the methods and solutions employed to drive transformation quickly.

Manager Development Solution Sheet

Root Compass® focuses both on the skills that managers need to successfully coach teams and the understanding of how to connect their roles to strategy.

Research: America’s Workforce

It may be harder than companies think to retain many of their employees, even during a time when people try to make the best out of their current positions.

Root’s Proven Strategic Change Process

Root’s Strategy Execution Framework comprises the core capabilities we provide to our clients and the different solutions we can offer to help them achieve strategic outcomes.

Strategic Learning Map® Solution Sheet

Countless clients sing the praises of Root’s Strategic Learning Map® Module experience, saying the value gained extends far beyond the process itself.

Strategy Creation and Alignment Solution Sheet

Strategy without execution is meaningless and execution without engagement is impossible.

Strategy Execution Framework Graphic

Explore the 6 Challenges Root solves for, our main differentiators, and get a quick look at our solutions.

The Root Difference

Sixty to 90% of most companies’ strategies are not executed or don’t deliver the intended results, 70% of employees are not actively engaged, and 53% of executives lack confidence in their company’s strategy. This is not a recipe for success. Root’s strategy execution know-how, creative and visual methods, and people-driven insights can keep your company strategy from becoming a statistical dud. This unique combination of capabilities applied as part of a strategic change process enables

Three Keys to Strategy Execution Success

Organizations and leaders spend countless hours and days, sometimes even years, crafting strategies to win in the market. Sometimes these strategies get executed with astounding results. More often than not, they languish in slide presentations and company memos, never to see the light of day in terms of execution and business outcomes.

Watercooler Culture Assessment Solution Sheet

Root’s Watercooler® Culture Assessment sessions, your leadership team and organization get focused on healthy working relationships and open communication.

Videos

“E” is for Engagement – an Animated White Paper

Engage your employees and they will see that they are part of something big; they will join you on a meaningful journey and adapt to

Building Customers for Life

Not everyone in the business knows how to create a customer experience that delivers on the brand promise, which can be detrimental to customer service

Critical Manager Skills: Influencing Up

One of the challenges that managers have regularly is trying to get buy-in on new thinking or new projects from their leadership team.

Critical Manager Skills: Learning to Coach Effectively

Managers — particularly front-line managers — are somewhat overlooked when it comes to organizations giving them the tools to be better managers — that includes

Deploying Your Strategy

You've crafted a game-changing new business strategy. Now comes the hard part, deploying it – and more importantly, making it stick. Download the paper.

Developing Managers for Successful Strategy Execution

Typically star individual contributors are rewarded for doing a great job by being promoted into manager positions. However, most new managers don’t get any formal

Hampton – Managers talk about Root Compass Program

At Root, we know front-line managers are critical to an outstanding customer experience. Compass, our manager development program, turns acceptable manager performance into accelerated manager performance. Hear

Hospice of Northwest Ohio Trailer | Root Inc.

Hospice of Northwest Ohio partnered with Root to develop several methods that will help doctor's recognize the importance of having End of Life conversations with

How a Strategic Learning Map® Module Works

This video demonstrates how a Strategic Learning Map® Module can help engage employees with the challenges your company faces and create a better understanding of

How to Build a Customer First Culture

This animated white paper outlines three key areas that organizations like yours must tackle to build a customer culture that truly differentiates your business.  It

Insights – Reframing the Challenge for Better Outcomes

When leaders are trying to figure out how they need to fix an issue or a challenge in their organization, they may not be looking

Leaders Need to Know how to Lead

People tend to interchangeably use the terms lead and manage, but they actually mean very different things. Leading vs. managing requires diverse competencies and skills. Rich Berens, president of Root, discusses

Leadership vs. Followership – What’s your Focus?

In very simple terms, employees are not buying what leaders are selling in unprecendented and profound numbers. Maybe the mistake is that we are all

Motivating People in Difficult Times

Jim Haudan, CEO at Root, talks about what leaders can do to motivate their people during difficult times. This means letting go of the typical

Our New Brand Identity

Root has evolved in the last 20 years and now our brand identity supports Root's capabilities and solutions. We're personal, creative, and we make

PepsiCo Works with Root to Create Employee Engagement

PepsiCo shares its journey working with Root to get the every employee in the organization engaged around its strategy to become a total beverage company.

Petco on Employee Engagement with Root

Charlie Piscitello, shares his insights on Petco’s journey to truly engage employees around the company’s strategy through their work with Root. “When you’re not

Putting Your People at the Center of the Healthcare Reform Transformation

The healthcare reform legislation is challenging for organizations that need to implement changes and transform their businesses. Helping every employee in the organization understand the

Root Compass: Hear What Our Clients Are Saying

Hear what our clients have to say about the Compass Manager Development Program by Root Learning. You don’t have to take our word

Root Compass: Testimonial from PETCO – Manager Feedback

Petco recently rolled out the Root Compass Manager Development Program to it’s store managers. This video explores the experience they had with Root Compass

Root Compass® Manager Development Program – Petco’s Corporate Perspective

Hear executives at PETCO explain their approach to manager development and the value of Root’s Compass Manager Development Program.

Root Improves Engagement at Santa’s Workshop

Root’s cinematic storytelling team wanted to give you a quick view into how Root helped improve productivity and engagement at Santa’s workshop with some

Roots of Engagement

We can find “engagement” in all aspects of life, and it can easily be categorized into four areas. Like a child on a soccer team

San Diego County Regional Airport Authority’s Strategic Vision Takes Flight

San Diego County Regional Airport Authority chose Root to develop a comprehensive program to help the organization get clear and aligned on its strategy, launch and

Strategy Execution through People

Root is a strategy execution company that helps organizations engage their people as the catalyst and driver for change. Root does this by connecting people

The Art of Co-thinking

Decision making by democratic vote isn't required or even close to the best way to make the right choice in organizations. When committed, creative, engaged

The Art of Engagement: Inspiring People, Creating Change and Making A Difference

Rich spoke at the Department of Defense's 2012 DoDIIS about exploring how organizations can better inspire people and create change to make a difference.Rich Berens,

The Root Compass® Manager Development Program Experience

Root Compass® has benefited numerous organizations in helping provide the skills and knowledge needed to create strong front-line managers. An experiential leadership development program, this

The Un-Bossy Boss and your Brand

Individual contributors are responsible for bringing their best selves to work, while managers are responsible for bringing out the best in others. Two very different

Three Things Leaders Must Do

For organizations to be successful, there are three things that every leader at every organization needs to do consistently: own the whole, create a shared

Treating your Strategy Implementation like a Consumer Product Launch

Rolling out an organizational strategy or initiative requires many of the same considerations as a consumer product launch. If leaders think like marketers and treat

What Are the Canyons in Your Organization?

“Help! There’s a huge gap between leaders and people in the trenches.” When your people and your strategies aren’t connected, a gap forms. We call it “The Canyon”

What We Believe

People. Every business begins and ends with people. Human Beings Work Here. We believe exceptional leaders invest in their people. We know Strategy Execution

Who We Are

Root is in the people business. We believe exceptional leaders invest in their people. We know strategy execution through people is the only

Why does authenticity matter? | Jim Haudan | TEDx TampaBay

As power goes to the head, it may shut down the heart, separating us from the connections that allow us to be human. Jim Haudan

Webinars

10-Minute Tips — Building Trust in your Organization

Companies that focus on building trust have better engagement, productivity and strategic results. Check out 10 Minute Tips from Jim Haudan, author of The Art of Engagement and CEO of Root, where he discusses the four triggers of creating trust and practical tips for becoming a

10-Minute Tips — Culture Change in your Organization

Adapt and grow leaders If strategy sets the direction for what an organization intends to do, then culture is the way people do the work to bring that strategy to life. Check out this 10-minute webinar Culture Change in Your Organization, in which Root’s CEO, Jim Haudan,

Creating Followship for More Engaged Employees

View our webinar to learn best practices for creating better followership and improving engagement across your organization. During this webinar, Jim discusses: What followership is and how it impacts leading strategic change How you can create followership and motivate people when the odds are against them Why leaders need

Six High-Performance Approaches that Yield Strategy Success and Results

Managers Must Understand the Strategy Driving strategy execution is tough. It relies on effective operations, clear strategies, and engaged employees. And that's only the tip of the iceberg. So how does an organization make strategy execution easier? Download the white paper: Six High-Performance Approaches that Yield Strategy

The Power of Metaphor, Visualization, and Discussion

The Unique Combination that Assures Strategy Execution Success What’s the best way to explain the “why” of a new strategy, provide a clear and full understanding of what it looks like to achieve a goal, and help employees see how they fit into the big picture?

Articles

EQ is Giving IQ a Run for Its Money: Why Being Emotionally Intelligent May Be More Important Than Being Smart

Today EQ is more relevant than it’s ever been in the business world. People no longer want to work for someone who’s all brain and

Business2Community
August 10, 2015

The Forgotten Employee – Managers: Why manager training is vital to your business

Managers are the linchpin to an organization’s success, yet they are often unprepared to properly lead their teams to move a company towards its business

HR.com - Leadership Excellence Essentials
August 5, 2015

Now You See Me: 5 Best Practices for Achieving Transparency

Communication can make or break the modern customer experience, but what does it mean to be transparent in today’s business ecosystem?

1to1 Media
July 27, 2015

America’s Most Neglected Employee

Managers, that cream in the Oreo between leadership and employees are getting squashed as a budget priority for development.

Success Television
May 21, 2015

IT Life Radio: Be a Better Manager

We've got a management crisis right now, and we've also got an engagement crisis. Could the two be linked?

InformationWeek
May 20, 2015

6 Things Managers Could Stand to Learn from Coaches

Great managers have the ability to drive uncommonly successful results for their organization by coaching their people.

Fast Company
May 15, 2015

Are Managers America’s Most Neglected Employee?

Take a solid look at what's going on with how managers are overlooked today and the implications for the business.

Switch & Shift
May 11, 2015

Dear Talent Development Executives: Managers Deserve Better

Despite the very important role that managers play in the business world, they remain undervalued and poorly trained.

Blogs at ATD
May 11, 2015

They Need Training, Too

Managers are the most under-trained and unappreciated employees in corporate America.

Training Magazine
May 1, 2015

Exploring the Latest in Frontline Empowerment

Exceptional service begins with an internal culture that values staff over profits.

1to1 Magazine
April 20, 2015

New Study Shows 51% Of Managers Have ‘Checked Out,’ Care Little About Their Jobs

If large number of managers are disengaged and giving less than 100 percent to their jobs, how can they expect their employees to be highly

Forbes
April 13, 2015

New Study Calls Managers ‘America’s Most Neglected Employee’

This general dynamic – the lack of meaningful guidance for inexperienced front-line managers who are still (often painfully) finding their way – is the subject

Forbes
April 9, 2015

The Magical Combination Of Today’s Successful Leaders

Leaders who are confident are not humble and those with humility are not confident.

Switch & Shift
April 7, 2015

4 Steps That Will Make Your Meetings Save Time And Money

Would you be concerned about wasting $37 billion? Because that’s how much worker salary unnecessary meetings waste for U.S. businesses.

TinyHR Blog
April 6, 2015

7 Awesome Ways to Map Out Your Dream Job

What if you could map out your own dream job, and then make it real?

Inc. Magazine
April 6, 2015

10 Management Books Every CIO Should Read

This book will reform anyone who may have started off his or her management career on the wrong foot.

InformationWeek
April 2, 2015

Second Annual “America’s Workforce” Study Reveals U.S. Managers Are the Country’s Most Undertrained, Unappreciated Employee

The study, which is based on responses from 200 training executives in the U.S., reveals that managers are not properly prepared to lead their teams

Yahoo Finance
April 1, 2015

Study finds surprising tactic to be effective in handling a hostile boss

If you have a hostile boss and are looking for ways to cope, here are some tips.

Monster.com
March 18, 2015

Reversing The Polarity Of Recruitment

So instead of trying to hammer new recruits into a familiar shape or fobbing their unexpected opinions off as naïve, try listening to them and

Talent Culture
March 18, 2015

Employees Hate Their Jobs – Give Them Something to Love

When the people who work for you are not engaged, you’re not getting the best they have to offer, and you’re sacrificing the business results.

LinkedIn
March 10, 2015

New HR Leader: This is how you get a seat at the strategy table in your first 90 days

You must establish your place in the company – and secure a seat at the strategy table.

HR.com
February 23, 2015

A CX Strategy Is Only Good If It Inspires People To Act

Great customer experiences are built on solid strategies executed by people sharing a common vision

Forrester Blog
February 13, 2015

Starting From The Top: The Root Of The Problem Could Be Frustrating Leadership Styles And Culture

What leaders do and say impacts everything from how people are managed and how projects and activities are delegated (or not) to overall employee engagement.

Business2Community
February 7, 2015

Deconstructing Leaders: What Makes A Good And Bad Boss

Some of my best bosses were inspiring yet controlling. They knew how to seamlessly move from authoritative to inspirational at just the right moment. What

Leaderomics
January 31, 2015

Seven Steps that Lead to More Effective Leaders

Your company is only going to execute as fast or slow as your leaders’ ability to adapt to change and engage their teams

Switch & Shift
January 26, 2015

Your Employees are Afraid to Talk and it’s Hurting your Business

For most individuals, teams, and organizations, safe havens to have the real conversations that matter are behind closed doors.

LinkedIn
January 20, 2015

Don’t Let your Strategy Fizzle and Fail

Three foolproof ways to create sustained and lasting change in an organization.  

HR Strategy and Planning Excellence Essentials presented by HR.com
December 31, 2014

Switch & Shift’s Top 10 Guest Posts of 2014

Looking at the list, you’ll see themes of service, people-centered change, and evolving culture.

Switch & Shift
December 30, 2014

The Workforce of the Future

Exploring the space, skills, and goals that will define the next phase of employee engagement.

1 to 1 Media
December 22, 2014

The Four Things you Aren’t Doing to Engage your People

Employee engagement isn’t earned by pleasing people with extra vacation days, it’s about helping employees connect their work to the organization’s goals.

LinkedIn
December 17, 2014

Horrible Bosses: Great for Hollywood, Bad for Your Business

Corporate America is riddled with horrible bosses, but horrible bosses – and the mediocre ones, too – can become great leaders.  

Business2Community
December 9, 2014

Listening Makes All The Difference In Strategy Execution

A mistake that leaders make is they typically are “listening to respond”versus “listening to understand”. The

LinkedIn
December 3, 2014

Why Are You Failing at Strategy Execution?

Leaders consistently overlook the importance of employee engagement in successfully executing on strategies.

HR.com Excellence Essentials
December 3, 2014

Deconstructing Employee Engagement

Seven steps to follow so your people want to support any new initiative or change your business has on its radar.

Recognition and Engagement essentials by HR.com
December 1, 2014

How Great Leaders Make A Fuss About What Works

Leaders: What would happen if you stopped looking for the things that aren’t working and started looking for the things going well? 

SAP Blogs
November 26, 2014

The Secret to Being a Better Boss

Explore the elements to being a better boss that unlocks the potential in people.

Switch & Shift
November 23, 2014

5 for Leadership

Posts on servant leadership, leadership trust, distracted leaders, a leadership metaphor, and leaders as dreamers.

The Leadership Crossing
November 15, 2014

Trust as the Differentiator

Focusing on trust can offer leaders tremendous opportunities to differentiate their organizations – both with employees and with customers.

Switch & Shift
November 6, 2014

Gain engagement and buy-in through a strategy launch

A lot can be gleaned by how we launch products and services effectively and applying it to how we launch and implement our

CultureU
November 2, 2014

6 Ways To Deliver A Better Customer Experience

Most organizations aren’t aligned on the importance of creating and integrating a customer experience strategy throughout the organization.

Business2Community
October 30, 2014

Five Things Great Leaders Do Right

Five qualities are exhibited by successful leaders that help them be more authentic and create greater confidence and followership.

Switch & Shift
October 29, 2014

Invasion of Fears: How to Create an Environment that Fosters Truth Telling

Realism and truth telling are at the heart of authentic engagement, but many organizations lack this realism.

LinkedIn
October 28, 2014

4 ways to create a long-lasting culture of motivated employees

How do you take an entire workforce and empower everyone at once? HR experts are trying a lot of strategies but aren’t working.

Ceridian Blog
October 27, 2014

The Three Bandits of Change Leadership

Three change bandits - "the Other Guy", "Adversity", and "Discomfort" - can be viewed as keeping even the best-intentioned leaders from being successful.

Successful Start-up 101
October 17, 2014

Will the Rightful Customer Experience Owner Please Stand Up?

Most are still perplexed as to who within the enterprise should own responsibility for the customer experience.

1 to 1 Media
October 13, 2014

Strategy Execution – Why You Fail

Fewer than 10% of strategies are executed successfully. Why do so many leaders spend time, money and energy to create a new strategy they can't launch?

Recognition and Engagement Essentials by HR.com
October 13, 2014

Lead With Your Heart. And Other Things Learned on Your Last Flight in Coach

Scientists now know a simple but powerful truth: when authority and power go to your head, it turns off your heart. 

LinkedIn
October 13, 2014

The Transformation Trifecta: Three Behaviors Leaders Must Demonstrate in Order to Orchestrate Change

The biggest obstacle to organizational transformation is winning over the hearts and minds of your people.

Business2Community
October 2, 2014

3 Ways to Speed Up Success by Focusing on Top Performers

What would happen if leaders stopped looking for the things that aren’t working and started looking for the things going well.

LinkedIn
September 29, 2014

Motivating People: It Takes the Four Roots of Engagement

Haven’t we talked about employee engagement enough? Nope! Despite the amount of investment in engagement, things aren’t improving much.

TLNT Magazine
September 29, 2014

The Four Roots of Engagement

To drive a culture of engagement in your organization, you just need to follow four steps.

CultureU
September 28, 2014

Why The Best Leaders View Vulnerability as a Strength

When someone is willing to admit they’re vulnerable, it demonstrates a level of trust and respect with the person or people they’re opening

Switch & Shift
September 28, 2014

Do You Have the Constitution to Avoid the Three Biggest Mistakes in Customer Experience?

CX leaders outpace laggards by a significant margin. Leaders understand retention and loyalty are key to success, yet most make three big mistakes

Forbes
September 28, 2014

Gary Magenta, Author of The Un-Bossy Boss: 12 Powerful Questions to Make You a Great Manager

Gary Magenta discusses his passion for helping develop great managers and provides tips that organizations and individuals can use to evolve their manager and coaching

BusinessInfoGuide.com
September 24, 2014

Money for Lunch Interview with Gary Magenta

Gary Magenta discusses strategy execution through people and explains best practices for organizational leaders to bring their strategies to life successfully.

Business Talk Radio
September 23, 2014

How to be a Great Manager

Excerpt from Chapter 2 of “The Un-Bossy Boss: 12 Powerful Questions to Make You a Great Manager” by Gary Magenta. To be a Great

Training Magazine
August 25, 2014

Great Managers “ASK” Powerful Questions

Sadly, business has bred managers who “yell and tell,” unable to connect to people as individuals.  This results in managers who under-deliver to

Delivering Happiness Blog
August 11, 2014

What’s Missing in your Strategy Execution Recipe? Why Metaphors, Visualization and Discussion are Key Ingredients to Success

Sending out a memo won't work. You need visuals and metaphors that provide an explanation of the the “why” of the strategy. Business2Community
July 27, 2014

Are You a GREAT Manager?

When I ask leaders about their managers’ ability to engage and coach their teams, I often hear: “They’re managers. They should already know

Delivering Happiness Blog
July 8, 2014

A Supported Employee is an Engaged Employee

It is common knowledge that today’s workforce struggles with engagement, but the latest Root Inc. survey digs deeper into the issue.

Quality of Life Observer
July 7, 2014

How Hampton Hotels Built And Sustains Its Customer-Obsessed Culture

The brand has been on a nearly 10-year journey to differentiate its hotels from competitors on the basis of exceptional guest experiences.

Forrester Research
July 7, 2014

The Innovative Tool That’s Transforming Customer Experience Training

Learning maps are fast becoming the centerpiece of small-group interactive training sessions at many companies for transforming customer experiences.

Forrester Research
July 7, 2014

Root Inc. Included in Customer Experience Training Report From Independent Research Firm

The report focuses on the increasing popularity of Learning Maps as a "training tool for companies that want to transform their cultures and become customer-obsessed."

NewsMaker
June 27, 2014

The Innovative Tool That’s Transforming Customer Experience Training

Transforming a culture can be a challenge: It requires all employees to understand who their customers are, how customers perceive their interactions with

1 to 1 Media
June 27, 2014

Hampton Hotels Turn Culture Inside-Out

The Hampton brand has knocked down its walls to unleash its culture – both internally and externally.

Engagement Strategies Magazine
June 9, 2014

Solid Management Is Built On A Foundation Of Consistency

There’s a famous old saying from Ralph Waldo Emerson, “Consistency is the hobgoblin of little minds.” I always liked that phrase, but now I

Forbes
June 6, 2014

Building a Culture of Truth Telling for Better Employee Engagement

Building a culture of truth telling means creating a work environment where employees know it’s not just OK but actually preferable to tell

Business2Community
June 2, 2014

Bringing Employee Engagement into the 21st Century

Despite the recognition that employee engagement correlates to business success, several programs are in need of a complete revamp in order to be effective and

1to1 Media
May 26, 2014

6 Indicators of a Great Manager

A key problem with managers in today’s businesses is they are not properly trained to lead people.

Switch & Shift
May 21, 2014

6 Things Managers Could Stand To Learn From Coaches

Asking meaningful questions, following your intuition, checking for clarity--check out these tips on being a great manager.

Fast Company
May 15, 2014

6 Clear Reasons Why Your Employees Aren’t Engaged

Management always wants their employees to be highly engaged and productive, and often seems surprised when they’re not. Why aren’t they getting it?

Forbes
May 13, 2014

Here’s Exactly What You Need to Do to Get a Raise

A new survey finds that what makes us satisfied at work isn’t what’s in our hearts; it’s what’s in our wallets. According to the Society

TIME
May 12, 2014

Performance Anxiety – Your People are Insecure. What are You Going to Do About It?

It's hard to do your best work, to be truly engaged, when you're feeling insecure.  And your people do feel insecure.

The Conference Board Review
May 1, 2014

Meeting Users Where They Are

As more companies embrace flexible, geographically dispersed work environments, the idea that learning only happens at the office or in a classroom is far past

Training magazine
April 25, 2014

Three Imperatives for Creating a Customer-First Culture

The first step in creating a winning customer experience is to create a customer-first culture. Here are three action items for getting started.

1to1 Media
April 18, 2014

8 Books Every IT Leader Should Read This Year

Not every leadership book has to wax philosophically about principles and concepts. The Un-Bossy Boss is more of a practical how-to that uses personal examples.

CIO
April 8, 2014

Unleash the Potential of Your People With One Word

If you ask people to describe how they feel on a daily basis, it is amazing how many times the word that comes up is

Switch & Shift
April 1, 2014

Customer Experience: You Can Do Better

You probably have a customer experience strategy. You may even have some nice slick-looking slide presentations about that strategy. You’re making every effort to segment

Business 2 Community
March 26, 2014

The Art of Engagement: A Review

I reviewed Jim Haudan’s The Art of Engagement: Bridging the Gap Between People and Possibilities because it was full of timely insights.

Healthcare Collaboration
March 25, 2014

The Healthcare Experience Revolution

Video, social media, and interactive platforms are just some of the technologies revolutionizing healthcare and helping improve the patient experience. In the second of this

1to1 Media
March 24, 2014

Technology’s Transformational Impact on the Healthcare Experience

From state-of-the-art medical devices to social media interactions, technology is revolutionizing patients’ lives, making what was previously impossible an everyday reality.

1to1 Media
March 17, 2014

‘Powerful Questions’ Are Key To Being A Better Manager

Whether you're a great manager or a lousy one, there’s always room for improvement. One easy way to become a much better leader: ask “powerful

Business Insider
March 5, 2014

The Secret to Becoming a Better Manager

Learning how to unleash the potential of individual employees and teams is what separates the middle-of-the pack managers from the great ones.

Entrepreneur Magazine
March 3, 2014

Root Inc. Launches New Manager Development Program

Root Inc., today announced the availability of Root Compass® 2.0, the latest version of its manager development program.

TrainingIndustry.com
February 28, 2014

Managers: Your Key To Bridging the Gap

One of the most damaging gaps in an organization is between managers and teams. A sign of this problem occurs when we hear the terms

Business 2 Community
February 26, 2014

The 5 Factors that Ruin Employee Engagement

Experts outline the five main drivers of employee disengagement that business leaders need to steer clear of at all costs.

1to1 Media
February 17, 2014

The Importance of Finding (And Facing) Your Weaknesses

Understanding exactly where you need more work can help you get ahead. Here's how to get a greater measure of self-awareness when it comes to

Fast Company
February 10, 2014

What’s Your Department Working on This Year? How It Stacks Up

The main goal of businesses as a whole is to boost the bottom line in 2014, each department's focused on different priorities to try to

Business News Daily
February 9, 2014

Author Interview: Gary Magenta On ‘The Un-Bossy Boss: 12 Powerful Questions to Make You a Great Manager’

This new book by Gary Magenta offers 12 Powerful Questions to help turn traditional manager/employee relationships into something greater and more powerful. By following Gary’s recommendations, you

Kevin Kauzlaric Blog
January 23, 2014

Root Launches Customers for Life Solution

Root, a strategy execution consulting company, today launched its customer experience solution, Customers for Life.

Destination CRM
October 30, 2013

Root Inc. wins Blade spelling bee

Root Inc.’s spelling skills proved “salubrious” in helping its team win The Blade’s 26th Annual Corporate and Community Spelling Bee in downtown Toledo.

The Blade
October 18, 2013

Is Your Workplace In Sync With Its Own Future?

We're in the midst of massive transformations in the workplace, and it can be difficult to assess whether the your company is ready for the

The Huffington Post
October 10, 2013

Hilton Garden Inn® Honored with Two Telly Awards

Hilton Worldwide announced that it has been named a Bronze award winner in the 34th annual Telly Awards for its internal team member engagement videos.

Hilton Garden Inn
September 16, 2013

Embracing the Wind of Change

Change is daunting. It is, many times, easier to stick to the status quo rather than make an effort to bring about a change, irrespective

1to1 Media
September 4, 2013

It’s Time To Bring Design Thinking Down From On High

Consider what part of your business lends itself to experimentation. Then ask yourself how ready, willing, and able you are to tear down traditional corporate

Forbes
August 15, 2013

Through it all, Toledo keeps sports passion

Listen to any championship team or player talk, and you’re bound to hear tales of adversity. Overcoming obstacles, rebounding from difficult circumstances, responding to challenging

Sports Business Journal Daily
August 12, 2013

Be a Manager that Matters: ASK 12 Powerful Questions to Unleash Your Employees Potential

One of the most direct routes to being a great manager is to learn how to unleash the potential of your individual employees. This requires

Yahoo! Small Business Advisor
August 12, 2013

Engaging People for Winning Strategies

Organisations should engage their workforce in strategic thinking and execution to help ensure success for their strategies.

Best Practice Management
August 12, 2013

Pitching your BIG idea

Without forming a focus group, conducting a marketing survey or even ditching his day job, he dreamed up the idea for the animated 3-D comedy,

Phoenix Focus
August 1, 2013

6 Cool Office Designs That Make Working Fun

As hard-working Americans, we spend a significant portion of our lives within the walls of our workplace, and it looks like companies are starting to

Business Bee
July 22, 2013

Blog Posts

The Three Common Pitfalls of Building Leadership Skills (And What to Do about Them)

Your managers are assets you can’t afford to take for granted. Learn four ways you can prevent leadership skills development efforts from falling short.

Top 4 Management Skills for Delivering a Better Customer Experience

A frontline with the proper management skills provides the best customer experience possible which creates a very loyal customer base.

No Risk, No Culture Reward

Risk taking leads to ideas and breakthroughs that can drive new business. In fact, the only way to be successful is to fail forward on

America’s Workforce: A Revealing Study of Corporate America’s Most Neglected Employee

Countless studies over recent years have shown that managers are strategic assets. Yet, most companies pay no attention to this valuable employee.

Boomers and Xers Are So Last Year-Millennials Are Where It’s At

Millennials. They’re entering the workforce in droves, and they’re not very quiet about it.

6 Ways to Deliver a Better Customer Experience

Customer experience is tough! Learn the 3 Do's and Don'ts of customer eperience from Gary Magenta.

3 Essential To-Dos for New Leaders

Being a leader for the first time or at a new organization can be daunting. Follow these 3 To-dos to ease into the role a

New Study Reveals Managers as the Most Undertrained and Unappreciated Employee

Managers keep things humming by mentoring and motivating staff, watching over the front line, and keeping the day-to-day moving forward.

The Cure for Meeting Mania

High performing teams use these four steps to hold the ultimate meeting. See the results of analyzing high performing teams meeting management styles.

Learn Something New Every Day

All of us can learn from one another if we take the time to open up and listen. Even community leaders, politicians, and CEOs have

The Fear Invasion

Realism and truth telling are at the heart of authentic engagement. However, many organizations lack this realism. By not embracing honesty and truth, we are

Healthcare Reform Act – The State of Readiness in your Organization

If you are in healthcare, I realize I’m not telling you anything you don’t already know. So let’s focus on the important stuff – your

What Would Your Successor Do?

Asking themselves this question gave Intel’s President, Andy Grove, and its Chairman and CEO, Gordon Moore, the clarity to make a critical, business-changing decision to

Cultivating Strategy Through Employees

An internal DuPont Pioneer study revealed that 95% of employees agreed or strongly agreed that the Learning Map sessions increased their understanding of the company

The Secrets of Leading Workplaces

Strategy execution is really hard. It’s difficult to focus on everything that needs to be done to keep the business running smoothly meeting key objectives,

Just Trust Me

Trust in the work environment seems like it would be a no-brainer. But somehow, building trust is one of the biggest challenges faced by

You want great managers? Focus on the fundamentals.

The message here to managers and those responsible for training or developing great managers is that mastery and consistent application of the basics is the

Hey HR Execs: Do You Know What Your Employees Are Thinking?

Kenexa’s research shows the HR function has become too distanced from the employee population, leading to a misunderstanding of where the employee mindset truly is.

It’s 2013… the Year of the Person!

As in all powerful customer relationships, we hope to help you see the challenge and opportunity of strategy execution through people… from their view

Is That a Smartphone in Your Pocket…?

By now, we as leaders should know that technology and learning are tied so closely together that we must acknowledge it in the way we

What Can Legos and a Canadian Power Trio Teach Us About the Importance of Purpose? – Part 2

Purpose and meaning are two powerful and motivating forces. As a leader, it is important never to underestimate how important these things are for your

What Can Legos and a Canadian Power Trio Teach Us About the Importance of Purpose? – Part 1

In his book The Upside of Irrationality, Dan Ariely uses a series of experiments to shed insight into human behavior and why our actions often

Imagery, Cartoons, and Visuals and the Story of Your Company

Comic books, cartoons, and visuals are all powerful tools for telling the story of your company whether it’s a new strategy, new ideas, or conveying

Embracing Paradox

By refining the acceptance of paradox as a breakthrough creative process, you can build ritual around the “and” versus the “or,” create repeatable practices for

What Is Employee Engagement Good For?

Employee engagement always seems to be a nice to have. It usually comes after things like sales targets and product development. The thing most leaders

How Would Eleven-Year-Olds Judge the Explanation of Your Strategy?

Be sure that your people have all the information when deploying a strategy. Without enough information, your strategy will be meaningless to them.

Making It Work at Work

Research surrounding high performers and their daily practices can shed light on effective habits and routines that should be encouraged throughout your entire organization.

The Times, They Are a-Changing

Despite the strides women have made in the workplace, there is still significant work to do. Corporations everywhere have digested the idea of a larger

Team Insight Is Just As Valuable As Consumer Insights

Strategy execution occurs through people. But the tendency of execution challenged cultures is to say it and just assume that it will be done.

Educating and Engaging Your Employees

Are you tapped into your employees? Are you confident they understand the driving force behind your company? If you can’t answer both of

Turning Unconventional Thinking into Smart Strategy: The Accordion Chart

The Accordion Chart is an innovative tool that provides a useful visual breakdown of everything you need to know to get your employees on the

6 Ways to Build a High-Performing Organization

A group at Root recently completed an analysis of proven approaches that lead to high-performing individuals and, ultimately, a high-performing organization. Learn how you can

Not Succumbing to the “Other Guy” Syndrome

The OTHER GUY Syndrome causes us to give away the control of our future to others. However, when we keep the control within ourselves, we

Starting Off on the Right Foot

Staffing can be tough. It takes a lot of effort and investment on the part of an organization to find the right person for the

Get Your Strategy Off the Ground! Lessons in Senior Leader Alignment

If your leaders aren’t clear and aligned, then it’s nearly impossible for the rest of the people in the business to do their jobs successfully

Is Your Technology Working for Your Team?

Is your technology working for your team as much as your team is working for you? If you have any doubt that the lines between

Why Honesty is The Best Policy in Business

Why is honesty the best policy? Dishonest leaders affect people's trust in everything from decision making, relationships, and the future of the company.

Purpose: The Magical Multiplier

At the center of any change effort, large or small, sits the need to connect a vision to specific tactics and actions. We often hear

7 Habits of Highly Creative Organizations

Whether you know it or not, your organization is bustling with creative ideas, you just have to forgo some traditional mindsets and predictability to uncover

Changing Behaviors or Forming a New Habit Is Hard

Driving change is one of the hardest things that people or organizations need to do. Approaching it as you would to form a new

Creatively Connecting with Team Members to Drive Guest Loyalty

Hilton Garden Inn noticed their niche market was becoming populated by additional brands going after the same target customers. This wake-up call drove them to

The Art of Visualization

Rolling out a new business strategy without helping your employees truly understand it can be synonymous with trying to navigate a room with the lights

Visual Storytelling to Drive Engagement and Increase Understanding

Executives don’t know how to get their people on board and engaged in the process of implementing a new strategy. Largely this is because

It’s Time for the “Third” Documentary

The vast waste of human talent, organizational capabilities, and corporate assets is nothing short of a crisis for companies and a critical call for changing

Transforming Something Ordinary into Something Extraordinary

Root designed a parking spot for Toledo's PARK(ing) Day event! Learn more about the wonderfully creative space we created, as well as our internal process.

Connection is Everything

While it’s commonplace for companies to carefully craft strategies for launching and connecting their products and services to the external marketplace, the bigger question is

Group Mojo: Creating Magic

It’s amazing what a fear-free, open environment will do in terms of encouraging people to share ideas. If people know it’s not only safe, but

The Bold Side of Vulnerability in Creating Fearless Engagement – Part 2

Visualizing the truth can create the safe conversation field to minimize people’s fears and maximize the speed and authenticity of conversations, decisions, and strategic change

The Bold Side of Vulnerability in Creating Fearless Engagement – Part 1

Realism and truth telling are at the heart of authentic engagement and change. The challenge is that rarely have we seen organizations of any type,

The Olympic Opportunity for Managers

Much like an Olympic athlete must train to become best in the world. A manager must train to connect employees to the big picture and

I really like him! Let’s hire him!

All too often, we hire new people with great excitement and anticipation only to see our hopes for success fade away with a resignation, dismissal

Conversational Leadership: Thinking Together for a Change

You don’t normally think of a conversation needing leadership, right? But without leadership, a conversation usually ends up being unproductive – going off on

Building Blocks for a High-Performing Team

One of the biggest misconceptions about organizational change is that EVERYTHING has to change. The truth is, every organization has aspects that work and

Accessing Genuine Dialogue

Communication is at the core of any organization. It surrounds every aspect of company processes and culture and helps create solutions. Without effective

Structure Change Doesn’t Solve the World’s Problems – or Your Company’s for That Matter

Instead of trying to improve your organization by restructuring, leaders need to focus on creating clarity and alignment across the leadership team and the rest

90% of Life Is Just Showing Up

Many times, an organization's front line is not even meeting customer expectations on the brand promises made by the company. Are your people authentically delivering

Everyone Owns Employee Engagement – Not Just HR

If people are your organization’s most valuable assets, why is it only HR's job to ensure they are engaged in their work?

Building a High-Performance Operations Team

There are five capabilities of a highly cohesive and high-performance team, which is the nucleus of creating a culture of discipline and execution.

Bringing Mobility to Everyone in the Business

With the growth of mobility and the usefulness of the devices, it is time to enable our employees to use these tools for work. Sometimes

Visualization as a Powerful Business Tool? You Bet! Double or Nothing!

Visualization can help all of your employees see the big picture in your strategy. This enables them to engage with the areas that they effect

What Drives Employee Engagement?

Employee engagement is challenging and like most things, getting started is the hardest part. Bruce Temkin helps guide you through the process so you can

I’ve never been a fan of Visions and Missions, but strategy without purpose is meaningless

Why do some organizations full of competent, smart, hard-working people sometimes fail? The headlines about failed organizations often discuss what happened but rarely get

Loyalty Programs without a Great Experience Drive Nothing

Front line associates have the power to create brand loyalty in customers. Are you spending the time and resources to make sure they are properly

Does Employee Engagement Really Matter?

What would a company be like if its employees were completely disengaged drones? Think of it. Yuck! You probably would not want to be a

Lots to Do When You’re a Manager – Make Your Life Easier

Learning to be a good coach is one of the biggest challenges – helping that next level of people find their own voices, their productivity,

What Do Student Debt and Strategy Execution Have in Common?

The ability to see the big picture and then act accordingly can help ensure success. While it may be too late for the student-debt bubble,

Decisions without Commitment – a Recipe for Strategic Failure

Decisive leadership is wonderful, but it is not enough. Even good decisions are irrelevant without commitment on the part of those leading the change.

Managing People and Results? Self-Care Should be Top Priority

NOLS’ guiding principles and 1,200+ hours of skill development helped me return as a more resourceful and a stronger judge of priorities. Yet, the greatest

Learning Is a Journey – A Metaphor for Teaching

A metaphor is not the answer for all training needs, but applying them can certainly be expanded to a wide range of training efforts.

Your People, an Overlooked Ingredient in Making Your Strategy Viable

If you’re cooking up a strategy, be sure to mix in employee insights.

Front-line Managers – Your Weak Link?

If your managers don't see their main job as "leading people," your company won't get where it wants to go.

Want a Tree House? Think Again!

Most organizations risk creating the metaphorical 'tree house' by failing to care and nourish the roots of their people. Focusing on nurturing rather than clean

Culture vs. Strategy

Having the right culture ensures a successful and enjoyable process as employees navigate through the strategy to fulfill your future vision.

Managers Can Make or Break Your Organization’s Strategy

If you're not investing in your managers you may be holding your organization back from making your strategies a success. Find out how to empower

Owning the Whole Before Your Piece – Part 2

Owning the whole creates a significant difference between organizations successfully executing on strategies and those struggling to realize the intended results.

Owning the Whole Before Your Piece – Part 1

Leaders are so focused on their piece of the puzzle, they miss the big picture. Harness talent into integrated and simplified priorities for their organization.

A Manager’s Greatest Plight – The Relentless Pursuit of More Time

Based on hundreds of conversations with managers, they all have one thing in common - they would give anything to have more time!

Plan a People Strategy like a Product Strategy

A people strategy is going to have a greater impact than a mere product launch. Learn why investing in your people is as important as

Designing Results

Design is more than just a fancy logo. Great design has the ability to deliver objectives and results in a way that drives change in

Leveraging Learning Cycles to Nurture Leadership

The cycle of briefing, executing, and debriefing is important to football teams, the military, and to your business. These learning cycles are key for employee

Managers Move Metrics

It’s hard to deny that managers play an important organizational role. But, proving it is a difficult task. This post discusses how Petco captured information

A Leader’s Role in Creating a Safe Haven

Few opportunities for building trust are as profound as a leader’s role in creating a “safe haven” for difficult conversations, decisions, and strategy execution.

Do Your Employees Love You?

We all know we can't buy love, but that doesn't stop companies from trying to buy employee engagement, loyalty, or company pride. Learn four ways

Lifecycle of a Change

Strategic change is a process that takes time and it must be planned out to deliver those first steps of success and ensure sustainment.

What Does It Mean to Be a Leader? Cutting to the Chase

Swimming through a sea of leadership advice that may not fit your situation? Here are three pieces of advice that you can apply to your

Giving Is Personal

People want to give to help create joy, to make a difference, and to be a part of something bigger than themselves.

Your Managers Aren’t Aligned on Your Strategy

Your business may not be musical, but your orchestra needs a conductor who knows the score.

The Art of Engagement – Inspiring People, Creating Change, and Making a Difference

There are four key concepts that contribute to building employment engagement and improving productivity.

Influencing Up

Best practices in "managing up" to ensure better effectiveness in launching initiatives.

Lessons from Grandma

Applying the life sessions about giving and growing. Which lessons have stuck with you?

Why a Cartoon? You Might be Surprised by the Answer!

Cartoons aren't just for the Sunday funnies. Using them at the office opens minds to new ideas by suspending disbelief, so why not a cartoon?

The Power of Visuals to Solve Story Problems

Solving for complex strategies require visuals to help businesses relay the strategy to employees, just as a 10 year old uses visuals to solve complex

Occupy Our Blog

Occupy the Root blog. Tell us how well your organization is doing with employee engagement.

The Value of Play

All work and no play will make you more than dull. If you haven’t played at work for a while, here’s what you’re missing.

Hey Trainers! Stop Shooting All of Us in the Foot! Part 2

It's time for us trainers to stop just following orders and become stewards of good business decision-making!

Hey Trainers! Stop Contradicting Yourselves! Part 1

Trainers - Do you want to sit at the Strategy table, then stop just taking orders.

When Rapid eLearning Isn’t Enough

With so many Rapid Development tools available, creating eLearning is easier than ever. But are there times when these tools just won’t cut it?

Working Together is Success – Taking on a Team Attitude

Working together means engaging individuals in how their efforts impact their team’s success and how that success contributes to the company's success

The Tension on Investment?

A little tension can be good for an organization. Find out how to use it to help you make those hard choices.

The Fine Line Between Direction and Engagement – Part 2

The vision that leaders create is only as strong as the commitment they get from everybody else. Read a few ways to reach this

The Fine Line Between Direction and Engagement – Part 1

Whether your company’s vision is posted on a wall or embedded in your operations comes down to a question of balance. Here’s the question

Can’t teach an old dog new tricks? Corporate Training Programs

There is a fundamental flaw in the traditional mindset of “getting people to training” and a “learning process".

Roots of Engagement Issue Four – People want to Know their Contributions Make an Impact

Building a bike means a lot more when you know who’s going to ride it. See how this applies in business.

Why a Journey Needs a Map

Thinking in pictures? How storyboards can help you run your business.

Roots of Engagement Issue Three – People Want to Go on a Meaningful Journey

People want to go on a meaningful journey. There is more drama and adventure in companies than on a reality show, but it’s paved over

Innovation is like getting punched in the face sixty times.

Today’s riddle: How is innovation like a boxing match? Learn the connection here!

M&A Make or Break – Part 2 – Creating a Culture of Competence

Creating a culture just to have a culture after a merger and acquisition will not help you achieve success. These five questions will help create

M&A Make or Break – Do Your Employees Understand the Value it Will Create?

Creating a culture just to have a culture after a merger and acquisition will not help you achieve success. It's more critical to create a

Roots of Engagement Issue Two – People Want to Feel a Sense of Belonging

If you've ever been passed over when teams choose up sides, you know what if feels like not to belong. Read how that plays out

Can “anyone” Really Train Effectively?

French rats, cooking, and training. Yes, they do have something in common!

Managers matter the most when it comes to engagement!

When allocating training dollars, don’t overlook your managers’ and supervisors’ needs. If they aren’t excellent people-leaders, what are the consequences for your employees?

Roots of Engagement Issue One – Being Part of Something Bigger Than Yourself

The perennial advice to college grads is “find yourself.” Root CEO Jim Haudan (and others) suggest the real point is to “lose yourself.”

Missing a Critical Element of Employment Engagement?

Good strategies need good stories. Here’s why stories are important for getting people excited about executing strategy.

How Successful Strategies Win: Strategic Change as an Interdependent Process

Organizations that “win” have some unwavering principles that guide the way they lead the strategic change process.

Survivor: Patagonia

We learn how to lead in different ways -- including spending 80 days in Patagonia sea kayaking and mountaineering. Find out what one Rootster

Managers: A lesson from Facebook

What do Facebook and good managers have in common? More than quizzes and Farmville! The “human touch” makes a difference at work, virtually

The Learning Buffet

Is your company curriculum a well-planned meal or a little-bit-of-everything buffet? Here’s something to chew on about eLearning.

Are you creating customers for life…or customers for now?

Your customers are your loyal brand evangelists, but they can also be your strongest critics. How do you ensure that your customers' experience with

Six Ways to Lead Change, Build Teams, and Make It Personal

Do you want to lead change, build teams, and grow your company? Then you’ll need to know six actions that will increase your chances

Ditch the “Duhs” in Compliance Training

Think compliance training is boring? Think again! Here's how to create compliance training that's both effective and engaging!

What we can learn from the events in Egypt

The sense of shaping your own destiny and playing an active part in the unfolding of the story creates a tremendous sense of ownership and

Reflecting on the Past to Handle the Future in Learning and Performance

How many times do we construct training for a system or workflow that is poorly designed…and subsequently create some very painful training programs!

From 1776 to 2011: Good Strategies Never Go Out of Date

I’ve always admired George, and I’m continually impressed by the forward-thinking leadership tenets he demonstrated to first his troops and then to his new country.

The “Manager of the Future” – the Future is Now

What does “success” mean to your employees? The answer may surprise you!

There’s No Crying in Baseball

Do your employees know their impact on your business? Knowing their impact can turn an average employee into a great asset.

2011: Leading in the New Year

There is a saying, “Hope springs eternal”, are you optimistic about your company's future?

The Roots of Engagement in Russia

While the “Art of Engagement” is a business book, it explains how connecting and engaging people naturally occurs when tapping into the elements we all

If you build it, they will come

While you may think the fanciest tool with the most options is what everyone wants, if it isn't you just wasted a lot of time

Five Fundamental Truths of Corporate Strategy Execution

Strategy is really about a focused effort at all levels of the business on how to win in the marketplace. The ability to rally thousands

Saying Thanks by Giving Back

Only recently have I become aware of the number of places where the concept of “giving back” is showing up outside the expected charity events.

Strategic Approaches to Onboarding

Recent research on the impact of effective onboarding programs shows that it can help accelerate the assimilation of new employees into the workplace and reduce

The Infancy of Visual Consulting

Visualization to express complex business strategies isn’t a “fad” that might die. We’re on the vanguard of what might be truly groundbreaking and industry-shaking.

Strategy or Values? Yes!

You’ve likely heard the phrase, “Culture eats strategy for lunch.” The idea behind this is that values and cultural norms in an organization are

Culture Change in M&A

During a merger or acquisition, it’s critical to consider corporate culture. Everyone agrees that it’s important, but it often takes a back seat to

What is “World-Class Customer Service?”

These days it seems like everyone wants to be the Four Seasons or the Apple of their industry. With less demand and fewer potential

Learning With Game Theory

Many people think of Game Theory as the introduction of video games in the workplace, and are usually shocked to hear that it has been

Shifting a Leader’s Focus from In the Business to On the Business

Are you in the trenches working on the day-to-day or above visualizing the future? If you are in the trenches, who's creating the future?

Great Managers: Are They The Missing Link?

Over the past year or so I have heard many clients talk about their increased focus on the service profit chain. While I have heard

Tilt-shift Thinking…

When the time is taken to show employees a clear picture of the future it can make the biggest problems seem tiny.

Learning happens. Anywhere. Anyhow. And with anyone.

There is immense power in our organizations. That power is in the people who come into work, do their jobs, and go home. Let’s educate

How will the learning style of today’s youth differ from our own?

Technology is evolving at an extraordinary rate. While that is great for gamers, it is also brings amazing opportunities to how the next generation will

A picture is worth a thousand words

Are you creating lessons for your employees to go through, or giving them a big picture and allowing them to create their own journey?

Designing for Different Learning Styles: Follow-up

Our approach to learning is based heavily on our belief that a combination of innovative learning design enhanced by complementary media treatments creates an engaging

Good Morning, Management Family!

Getting an employee engaged and excited about his work is a lot like being a construction worker on Extreme Makeover Home Edition. Both will want

Metaphors: Like a Kick to the Head

What do roundhouse kicks and training have to do in common? Easy, if you train the person how to do it right, no one gets

Don’t Put the Cart Before the Horse

It is key to remember why you are building something and not just what you are building. Sure we want to have a great looking

Sink or Swim: Is It Always Best to Dive Right In?

People say that the best way to learn something new is to dive right in and starting practicing. But is that always the case?

I Want Cake, and Yes, I’ll be Eating It Too

Everyone knows there are many obstacles when doing anything (especially if IT is involved), but dealing with them head on always has the best outcome.

Asking the right questions

A lot of companies can make a product that is fun and engaging. We strive for these as well, but focus more on the value.

Marketing the “friendly skies”

But thinking more like a marketer and creating authentic awareness, excitement, and education about your strategy can have a profound impact on how well you

The iBar™ – Engagement at the Pub

Feeling connected is a funny thing. Sometimes it feels out of reach, others times it's as simple as setting down your drink.

Different Learners, Different Learning Styles

Writing a summary of a paragraph you just read is cakewalk, right? To some, yes, to others it's a big no!

The Seductive Detail!

Memory of the central topics will increase, just by introducing an interesting fact to help maintain a learner’s attention.

Organizational training and Fruit Loops®

Millions of people eat Fruit Loops every morning, and it isn't mandatory. What does that say about your training program?

Let’s go to the movies…

One of the fastest ways to provide a common understanding is through a story or a visual. The beauty of film is that it marries

The power of gaming

What makes a great game? The graphics, or the game play? We're willing to bet it's the latter.

Just say NO to the patchwork quilt method of curriculum design

Are you just bolting on more learning without a clear objective or big picture in mind? This can't go on forever...