Build an organization where every employee believes he/she has the world’s best boss and individuals are performing at their peak.
As customers engage with their favorite brands across many and varied channels, what separates a good brand from a great brand? The experience. The importance of a highly effective, cutting-edge Customer Experience strategy cannot be overstated. Customer Experience executives make the difference between a forgettable transaction and an unparalleled experience with a brand that leads to a loyal following and raving fans. Gary Magenta will be conducting an 1.5 hour workshop at Consero’s Customer Experience Forum on Mastering the Mystery of Customers for Life in Miami.
In the session Shifting From Insights To Results By Identifying And Leveraging CX Bright Spots, leading author Chip Heath, along with bright spots experts from Root Inc.(Jim Haudan and Bridget Stallkamp), will outline how to take those drivers of exceptional customer experiences and convert them into the habits, practices and behaviors of the managers who are charged with overseeing and creating that experience and ultimately change the way the entire enterprise operates.
SYLVANIA, OH — 27 January 2015 — Decision-making within an organization can be challenging. Emotion and opinion are often at play, clouding facts and impeding[...]
SYLVANIA, Ohio – 18 December 2014 – Root® Inc., the strategy execution company, today announced Nate Butki and Kurt Cumming have joined the company as Managing Directors. Both offer decades of business experience in providing strategic guidance to global organizations, leading workplace culture transformations, and driving organizational optimization. Butki comes from the Great Places to [...]
SYLVANIA, Ohio, 24 November 2014 – As moviegoers anticipate the opening of “Horrible Bosses 2” this week, Root Inc., the strategy execution company, has used its expertise in corporate consulting and leadership development to compile five “horrible boss” personas working in corporate America today – and tips on how these office villains can reform their [...]