Join your peers to explore new and innovative approaches to navigating unprecedented change by helping your people build a change mindset.
Leah Swan, Chief Administrative Officer, The Children's Place Rachel Wallins, HR Group Vice President, The Children's Place Gary Magenta, Chief Change Architect, Root Inc. Sarah Buck, Director of Strategic Growth, Root Inc.
The importance of exceptional service was ingrained in me before the term “customer experience” was ever created. My grandfather, and then my parents, operated the business with the following mindset: “The customer is always right – even when they’re wrong.”
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